Entry Level Customer Success Team Lead Jobs
New grad customer success team lead jobs attract recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or demonstrated client-facing work can matter more than a long resume. Most openings mix on-site and remote settings across Technology & Software, Consulting & Professional Services, and Retail, with employers like ALTO USA, Zifo, and RELEX Solutions hiring at this level now.
Find JobsOverview
Showing 5 of 72+ Entry Level Customer Success Team Lead jobs
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
INTRODUCTION
Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a global, integrated healthcare services and products company connecting patients, providers, payers, pharmacists and manufacturers for integrated care coordination and better patient management. Backed by nearly 100 years of combined experience, with more than 50,000 employees in nearly 60 countries, Cardinal Health ranks among the top 20 on the Fortune 500.
We boast tremendous opportunities to grow and apply technical skills to meet organizational needs, empowering talented team members who mentor and uplift others, led by leaders with a focus on employee development and well-being, dedicated training programs, and a collaborative atmosphere.
We currently have a career opening for a Supervisor Customer Success.
LOCATION
Remote
TRAVEL
Once per quarter to New York City.
Overview
- Provide operational leadership and oversight in support of a large, complex health system customer.
- Serve as a key connection between the customer, the onsite Customer Success resource, Account Management, and cross functional Cardinal Health teams.
- Provide direct leadership and coaching to the onsite resource, oversee key operational activities, support performance management and reporting, and serve as an escalation point for complex customer needs.
- As customer and business needs evolve, this position has the potential for expanded leadership responsibilities.
- Responsible for establishing, maintaining, and enhancing customer business through contract administration, customer orders, and problem resolution.
- Cultivating and maintaining ongoing customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Responsibilities
- Provide direct leadership, coaching and oversight to the Customer Success resource supporting the assigned health system.
- Oversee day-to-day customer operational activities and help ensure strong execution and follow-through.
- Serve as an escalation point for complex operational issues and coordinate the appropriate internal resources to support resolution.
- Support oversight of transactions, deliveries, new account setup, credit and billing issues, and other operational customer needs.
- Partner with the onsite resource and Account Management to monitor customer performance, identify risks and proactively address opportunities for improvement.
- Support the development and validation of customer performance reporting, dashboards, financial insights, benchmarking and business review materials.
- Maintain visibility to operational and strategic issues and ensure appropriate tracking, ownership and follow-through.
- Support monthly operational reviews, including service levels, fill rates, shortages, allocations, active issues and continuous-improvement opportunities.
- Build strong relationships with customer stakeholders and internal Cardinal Health partners.
- Support customer initiatives across acute, outpatient, ambulatory, specialty and other pharmacy settings as applicable.
- Identify opportunities to improve customer experience, operational efficiency and overall partnership.
- Take on additional leadership responsibility as customer and organizational needs evolve.
QUALIFICATIONS
- Willingness to travel once per quarter to New York City.
- Prior experience in a direct customer facing role within the healthcare industry.
- Prior experience executing in-person or live video presentations to external customers and articulating metrics.
- Strong data analytics and Excel/reporting capabilities.
- Prior people management experience preferred.
- Prior experience with pharmacy operations, pharmaceutical distribution preferred.
- Experience supporting complex healthcare systems.
- Retail, outpatient, or ambulatory pharmacy experience preferred.
- Experience with specialty pharmacy and/or 340B environments preferred.
Anticipated Pay Range $68,500 - $107,470 annually.
Bonus Eligible - No
BENEFITS
Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
- Medical, dental and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Application window anticipated to close: 11/27/26. If interested in opportunity, please submit application as soon as possible.
The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
See All 72 Entry Level Customer Success Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Customer Success Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software29
- Consulting & Professional Services8
- Retail5
- Banking & Financial Services5
- Distribution & Wholesale3
Entry Level Customer Success Team Lead Jobs: Frequently Asked Questions
How do I get an entry level customer success team lead job?
Focus on demonstrating client communication skills and the ability to coordinate a small team, even if that experience comes from internships, campus organizations, or part-time customer service roles. Employers at this level look for candidates who can onboard customers, track outcomes, and escalate issues clearly. A portfolio of concrete results, such as retention improvements or satisfaction scores, gives you a real edge over candidates with similar experience.
Which companies hire entry level customer success team leads?
Companies hiring entry level customer success team leads right now include ALTO USA, Zifo, and RELEX Solutions, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from growth-stage technology companies, SaaS platforms, and service businesses that are building out their customer success functions and need junior leads who can grow with the team.
Are there remote entry level customer success team lead jobs?
Yes, though availability varies by employer and industry. About 60% of entry level customer success team lead openings are remote or hybrid as of November 2026, reflecting how many companies in this space operate distributed teams. Remote roles at this level often still require overlap with core business hours, so candidates who can communicate proactively and manage tasks independently tend to stand out.
Are these new grad customer success team lead jobs?
Yes, many of the openings here are new grad and junior roles that welcome recent graduates and candidates with little to no prior experience in a formal team lead capacity. A new-grad-friendly posting typically welcomes zero to two years of experience, accepts internships or project work in place of full-time history, and values demonstrated soft skills like communication, organization, and customer empathy over an extensive resume.
Which industries hire the most entry level customer success team leads?
Entry Level customer success team lead roles concentrate in Technology & Software, Consulting & Professional Services, and Retail, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because their business models depend on recurring customer relationships, subscription renewals, or ongoing service delivery, creating consistent demand for early-career professionals who can support and guide customers through onboarding and beyond.