Remote Service Associate Jobs
Remote service associate jobs are actively hiring across the U.S., with remote-first firms and distributed teams bringing on candidates in customer support, financial services, insurance, and healthcare. Employers hiring remotely right now include Ameriprise Financial, ABB, and Pearson. Find a role that fits below and apply directly.
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Showing 5 of 46+ Remote Service Associate jobs
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.
Summary: Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third-Party Administrator clients as well as assist customers with provider verification.
Responsibilities:
- Handles incoming calls for precertification and status of providers in our network.
- Responsible for appropriate documentation of precertification calls.
- Responsible for handling incoming fax and mail inquiries for precertification or provider status.
- Handles web request and emails as required from internal and external contacts.
- Maintain appropriate audit results and call protocols to deliver service expectations to customers.
- Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.
- High School diploma or GED required
- 2 TO 3 years experience in service operations environment, preferably call center environment.
- Knowledge of Medical Coding and Billing.
- Articulate, service oriented and accurate documentation process skills.
- Analytical, attention to detail and quality oriented.
- Strong organizational and time management skills.
- Strong written and verbal communication skills.
- Knowledge of MS applications.
- Problem solving skills.
- Ability to manage multiple tasks and work under pressure in a fast-paced environment.
- 40 WPM
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.
Summary: Incumbent will be a member of the Payer Solutions Operations customer service team; responsible for responding to customers and providers related to products we service. Candidate will be responsible for maintaining call center statistics including Average Speed of Answer, After Call Work and Schedule Adherence. Incumbent will handle precertification calls from HealthCare Professionals and Third-Party Administrator clients as well as assist customers with provider verification.
Responsibilities:
- Handles incoming calls for precertification and status of providers in our network.
- Responsible for appropriate documentation of precertification calls.
- Responsible for handling incoming fax and mail inquiries for precertification or provider status.
- Handles web request and emails as required from internal and external contacts.
- Maintain appropriate audit results and call protocols to deliver service expectations to customers.
- Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers.
- High School diploma or GED required
- 2 TO 3 years experience in service operations environment, preferably call center environment.
- Knowledge of Medical Coding and Billing.
- Articulate, service oriented and accurate documentation process skills.
- Analytical, attention to detail and quality oriented.
- Strong organizational and time management skills.
- Strong written and verbal communication skills.
- Knowledge of MS applications.
- Problem solving skills.
- Ability to manage multiple tasks and work under pressure in a fast-paced environment.
- 40 WPM
For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs,click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please emailseeyourselfthecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a mannerconsistent with all federal, state and local ordinances.
See All 46 Remote Service Associate Jobs
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Find Remote Service Associate JobsRemote Service Associate Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
What Employers Look For
The qualifications that appear most often in remote service associate jobs.
- High school diploma or GED equivalent
- One or more years of customer-facing service experience
- Proficiency with point-of-sale systems or banking teller software
- Strong verbal communication and active listening skills
- Ability to handle cash, process transactions, and reconcile balances accurately
- Availability for evenings, weekends, or rotating shifts as required
Tips for Your Remote Service Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service associate openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at distributed companies fill fast, so acting on new listings early matters.
Show async communication skills upfront
Remote service associate employers screen heavily for written clarity because most daily work happens over chat, email, and ticketing platforms. Include a brief example in your cover note of a time you resolved a customer issue through written communication alone.
Get fluent in remote service tools
Employers expect you to work in Zendesk, Salesforce, Intercom, or similar platforms on day one. Naming specific tools you've used, and how you used them to manage volume or escalations, signals you won't need a ramp-up period to deliver remotely.
Target remote-first companies by sector
Financial services, insurance, and SaaS companies with distributed workforces hire service associates remotely most consistently. Focusing your search on companies built around remote operations, rather than those treating remote as an exception, puts you in front of employers with real remote culture.
Remote Service Associate Jobs: Frequently Asked Questions
How do I get a remote service associate job?
Remote service associate roles go to candidates who can demonstrate self-direction and clear written communication from day one, because there's no manager nearby to course-correct. Remote employers screen for async communication skills, comfort with CRM and ticketing platforms, and the ability to resolve issues independently. Certifications in customer service tools, documented metrics from prior roles, and a home-office setup description in your application all sharpen your edge.
Which companies hire remote service associates?
Employers currently hiring remote service associates include Ameriprise Financial, ABB, and Pearson, per current remote listings on Migrate Mate as of November 2026. Remote-first financial services firms, distributed insurance carriers, and cloud-based SaaS companies tend to hire this role remotely most consistently.
Can you get a remote service associate job with no experience?
Yes, but remote entry-level service associate roles are harder to land because employers expect you to work independently without on-the-job coaching. Remote-first companies and startups are your best entry point. You can show readiness through completed customer service courses, volunteer support work, or freelance client-facing projects. A short cover note addressing how you manage your own schedule and communicate asynchronously makes a real difference.
Do you need a degree for remote service associate jobs?
Not always. Many remote employers care more about proven communication skills, familiarity with CRM platforms, and a record of handling customer or client interactions than a formal credential. Where a degree helps is in financial services and insurance, where employers may prefer a business-related background. Skills-based assessments and role-specific certifications carry real weight in remote hiring for this role.
Which industries hire the most remote service associates?
Most remote service associate openings sit in Manufacturing, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams to serve customers across time zones and need service associates who can operate fully remotely from day one.
See All 46 Remote Service Associate Jobs
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