Remote Technical Customer Success Manager Jobs
Remote technical customer success manager jobs are open across SaaS, cloud infrastructure, cybersecurity, and enterprise software sectors, where distributed teams rely on technical CSMs to drive product adoption and retain accounts. Companies hiring remotely right now include ServiceNow, Black Duck Software, and SAP. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 19+ Remote Technical Customer Success Manager jobs
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks Assist the Manager of Operations with ad hoc projects as needed
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
- A strong understanding of general Entertainment Residuals and Royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
WHAT IS THE OPPORTUNITY?
WHAT WILL YOU DO?
- Create and complete sales file import templates
- Import and track sales files for services clients
- Document and standardize our recurring processes
- Assist in running regular royalty processing to meet fixed client deadlines
- Communicate with clients daily to troubleshoot issues and assign help desk tickets for Customer Success team
- Monitor intern workflow and provide instruction on intern tasks Assist the Manager of Operations with ad hoc projects as needed
- Minimum 3 years of experience in customer service operations
- Minimum 3 years experience working in royalties within the music industry at a record label, publisher, music distributor, or business management firm
- A strong understanding of general Entertainment Residuals and Royalty terms and contractual information
- High attention to detail and accuracy in data management
- Advanced skills in Excel, including VLOOKUP’s, pivot tables and macro creation
- Client focused mindset with ability to problem solve and follow through on issue resolution
- Good computer skills, including Word, Excel, Powerpoint, and Outlook.
- College degree preferred
WHAT'S IN IT FOR YOU?
Benefits and Perks
- Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
- Generous 401(k) company matching contribution
- Career Development through Tuition Reimbursement and other internal upskilling and training resources
- Valued Time Away benefits including vacation, sick and volunteer time
- Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
- Career Mobility support from a dedicated recruitment team
- Colleague Resource Groups to support networking and community engagement
ABOUT US
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.
Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.
See All 19 Remote Technical Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Technical Customer Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Telecommunications
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote technical customer success manager jobs.
- 3 or more years of experience in customer success, solutions engineering, or technical support roles
- Proficiency with CRM and customer success platforms such as Salesforce or Gainsight
- Ability to understand and explain APIs, integrations, and SaaS product architecture
- Experience managing a portfolio of enterprise or mid-market accounts through the full lifecycle
- Strong data analysis skills using SQL, spreadsheets, or BI dashboards to track health metrics
- Bachelor's degree in a technical, business, or related field, or equivalent practical experience
Tips for Your Remote Technical Customer Success Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote technical customer success manager openings from across the U.S. in one place, so you can find roles that match your stack and apply directly without sorting through listings that aren't actually remote.
Show async communication skills up front
Remote technical CSM interviews and work both run on written communication. Treat your cover letter and email outreach as a live sample of that skill. Precise, clear writing signals you can manage customer escalations and onboarding without real-time hand-holding.
Document your remote toolset in applications
Name the platforms you have worked in: Gainsight, Totango, Salesforce, Zendesk, Jira, Confluence, Slack. Remote employers scan for these specifically because distributed technical CSM teams run entirely on shared tooling, and ramp time is a real cost.
Build a customer outcome portfolio
Remote hiring managers can't observe you in action, so they rely on documented results. Prepare two or three concise examples of accounts you retained, onboarded technically, or expanded, with the specific steps you took and what changed for the customer.
Remote Technical Customer Success Manager Jobs: Frequently Asked Questions
How do I get a remote technical customer success manager job?
Target remote-first SaaS companies and cloud platforms, where technical CSM roles are built for distributed work from the start. Remote employers screen heavily for async written communication, self-directed account management, and hands-on familiarity with tools like Gainsight, Salesforce, Jira, and the product stack they support. Candidates who can demonstrate onboarding customers independently and troubleshooting without in-person escalation paths stand out consistently.
Which companies hire remote technical customer success managers?
Remote technical customer success manager roles are posted by ServiceNow, Black Duck Software, and SAP and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first software companies, distributed cloud platforms, and enterprise SaaS teams that rely on technical CSMs to manage accounts without a physical office presence.
Can you get a remote technical customer success manager job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to onboard clients and troubleshoot independently from day one. Early-career candidates do best at smaller SaaS companies or startups that hire for technical aptitude over tenure. Certifications in platforms like Salesforce or AWS, a documented side project, or a support role that required technical problem-solving can substitute for formal CSM experience.
Do you need a degree for remote technical customer success manager jobs?
Not always. Remote employers in technical customer success consistently weigh demonstrated product knowledge, platform certifications, and a record of managing complex customer relationships above formal credentials. A degree helps in regulated industries or enterprise accounts, but candidates who can show they have guided customers through technical onboarding and renewal cycles compete effectively without one.
Which industries hire the most remote technical customer success managers?
The sectors hiring the most remote technical customer success managers are Telecommunications and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These industries run distributed customer-facing teams where technical CSMs manage accounts, renewals, and product adoption entirely through digital channels.
See All 19 Remote Technical Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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