Remote Resolution Specialist Jobs
Remote resolution specialist jobs are open across the U.S. at remote-first firms and distributed teams in sectors like financial services, insurance, healthcare, and technology. Employers hiring remotely right now include American Coradius International, FCT, and Accendra Health. Find a role that fits below and apply directly.
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Showing 5 of 15+ Remote Resolution Specialist jobs
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/ applications.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally has 5+ years of related experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/ applications.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally has 5+ years of related experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.See All 15 Remote Resolution Specialist Jobs
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Find JobsRemote Resolution Specialist Job Market
Who's Hiring
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in remote resolution specialist jobs.
- One to three years of customer service, collections, or claims experience
- Proficiency with CRM platforms and case management software
- Strong written and verbal communication skills for documenting and explaining resolutions
- Ability to interpret and apply company policy consistently across dispute types
- High school diploma or associate degree, with a bachelor's preferred for senior roles
- Familiarity with FDCPA, HIPAA, or relevant industry compliance regulations depending on sector
Tips for Your Remote Resolution Specialist Job Search
Show your async communication skills upfront
Remote resolution specialist employers screen for written clarity before anything else. Include a brief sample in your application materials, such as a redacted case summary or a written explanation of how you resolved a dispute, to show you can communicate decisions clearly without a phone call.
Apply early to remote roles that fit
Migrate Mate lists remote resolution specialist openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings. Applying early matters because distributed teams often move quickly once a qualified candidate surfaces.
Name your case management tools in every application
Remote employers want resolution specialists who can operate independently in their existing systems. Call out the specific ticketing, CRM, or case management platforms you've used, such as Salesforce, Zendesk, or similar tools, so hiring managers don't have to guess whether you can ramp up without in-person training.
Prepare for remote interviews with async follow-through
Many distributed teams run resolution specialist interviews over video and then send a written scenario to assess your reasoning. Practice explaining your decision-making process in writing, not just verbally, since your written response often carries more weight than the call itself in a remote hiring process.
Remote Resolution Specialist Jobs: Frequently Asked Questions
How do I get a remote resolution specialist job?
Remote resolution specialist roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage case queues without in-person oversight. Remote employers screen for experience with ticketing or case management systems, clear documentation habits, and comfort resolving disputes through email, chat, or async tools. Certifications in dispute resolution or customer operations strengthen your profile for distributed teams.
Which companies hire remote resolution specialists?
Remote resolution specialist roles are posted by American Coradius International, FCT, and Accendra Health and others right now, based on current remote listings on Migrate Mate as of November 2026. These include remote-first companies and distributed teams in financial services, insurance, healthcare, and technology that rely on resolution specialists to handle disputes and escalations without a central office.
Can you get a remote resolution specialist job with no experience?
Yes, but remote entry-level resolution roles are more competitive because employers expect you to manage cases independently from day one. Remote-first companies in insurance and fintech occasionally post junior openings. Candidates without direct experience can strengthen their applications by showing customer-facing work, written communication samples, and familiarity with case or ticket management tools commonly used by distributed teams.
Do you need a degree for remote resolution specialist jobs?
Not always. Many remote employers care more about demonstrated skills than a specific credential, particularly your ability to research disputes, write clear case summaries, and reach defensible resolutions. Remote teams in financial services and healthcare may expect some post-secondary background, but documented experience with case resolution, complaint handling, or customer escalations often carries equal weight.
Which industries hire the most remote resolution specialists?
The sectors hiring the most remote resolution specialists are Insurance, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed resolution teams to handle disputes, escalations, and customer complaints across time zones without requiring on-site staff.
See All 15 Remote Resolution Specialist Jobs
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