Remote Customer Support Associate Jobs
Remote customer support associate jobs are open across the U.S. at remote-first companies and distributed teams in software, e-commerce, healthcare, and financial services. Employers hiring remotely right now include Matrixcare, Arrow Electronics, and Karmak. See the openings below and apply to the ones that match your experience.
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Showing 3 of 8+ Remote Customer Support Associate jobs
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
Are you interested in joining one of the fastest growing professional services firms in the nation?
Are you excited to connect the world of finance and accounting with technology?
If yes, consider joining Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist! At BT your main responsibilities will include working directly with project customers, providing support for end users, and working directly with customers, internal consultants, and external vendors for solutions. The position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.
As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. (This position is REMOTE.)
Does this describe you?
- You want to work for a leading professional services firm whose owners have both their clients’ and employees’ best interests in mind and are transparent in their decisions
- You want to grow professionally and develop your client service and technical skills to build a career with endless opportunities now, for tomorrow
What you will do:
-
Be a trusted member of the engagement team and responsible for:
- Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
- Determining a course of action upon review of case tickets
- Testing possible solutions in demonstration environments
- Adding internal comments to variations of potential solutions and contact customers with possible solutions
- Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
- Following up regularly on outstanding tickets
- Delegating certain issues to the implementation or technical services team for highly configured instances of the software
- Corresponding throughout issue resolution process in a timely manner
- Other duties as assigned
- Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
- Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
- Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
- Enjoy friendships, social activities and team outings that encourage a work-life balance
Qualifications
- A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
- Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
- Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
- Strong leadership, project management, organizational and analytical skills, initiative, adaptability
- Microsoft Suite skills
- Eligibility to work in the U.S. without sponsorship
Additional Information
The pay range for this position is $78,100 to $126,500. This range represents a good-faith and reasonable estimate of the compensation the firm expects to pay for this position at the time of posting. Actual compensation will depend on a variety of relevant factors, including an applicant’s skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case. Baker Tilly offers a compensation and benefits package to eligible employees.
Overview
Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.
Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.
Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.
Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.
Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.
Job Description:
Are you interested in joining one of the fastest growing professional services firms in the nation?
Are you excited to connect the world of finance and accounting with technology?
If yes, consider joining Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist! At BT your main responsibilities will include working directly with project customers, providing support for end users, and working directly with customers, internal consultants, and external vendors for solutions. The position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.
As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. (This position is REMOTE.)
Does this describe you?
- You want to work for a leading professional services firm whose owners have both their clients’ and employees’ best interests in mind and are transparent in their decisions
- You want to grow professionally and develop your client service and technical skills to build a career with endless opportunities now, for tomorrow
What you will do:
-
Be a trusted member of the engagement team and responsible for:
- Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed
- Determining a course of action upon review of case tickets
- Testing possible solutions in demonstration environments
- Adding internal comments to variations of potential solutions and contact customers with possible solutions
- Escalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering
- Following up regularly on outstanding tickets
- Delegating certain issues to the implementation or technical services team for highly configured instances of the software
- Corresponding throughout issue resolution process in a timely manner
- Other duties as assigned
- Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
- Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
- Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
- Enjoy friendships, social activities and team outings that encourage a work-life balance
Qualifications
- A bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience
- Three (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application
- Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
- Strong leadership, project management, organizational and analytical skills, initiative, adaptability
- Microsoft Suite skills
- Eligibility to work in the U.S. without sponsorship
Additional Information
The pay range for this position is $78,100 to $126,500. This range represents a good-faith and reasonable estimate of the compensation the firm expects to pay for this position at the time of posting. Actual compensation will depend on a variety of relevant factors, including an applicant’s skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case. Baker Tilly offers a compensation and benefits package to eligible employees.
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Find JobsRemote Customer Support Associate Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer support associate jobs.
- One or more years of customer-facing service or support experience
- Proficiency with CRM platforms and helpdesk ticketing systems
- Strong written and verbal communication skills across phone, email, and chat
- Ability to multitask across multiple support channels simultaneously
- High school diploma or equivalent, with an associate or bachelor's degree preferred
- Familiarity with de-escalation techniques and complaint resolution processes
Tips for Your Remote Customer Support Associate Job Search
Prove your async communication skills upfront
Remote customer support associate roles depend on written clarity. Add a short sample to your application, a mock ticket response or a brief email handling a complaint, so hiring managers see your tone and precision before the interview.
Get certified in common support platforms
Many remote employers list Zendesk, Freshdesk, or Intercom as requirements. Free certifications from these platforms take a few hours and signal you can contribute from day one, which matters more when there's no in-person onboarding.
Apply early to remote roles that fit
Migrate Mate lists remote customer support associate openings from across the U.S. in one place. Search for roles that match your experience level and apply directly, since remote postings often close faster than on-site ones.
Prepare your remote setup before interviews
Remote employers frequently ask about your home office during screening calls. Have a quiet space, a reliable internet connection, and a headset ready, and be prepared to describe your setup concisely when asked.
Remote Customer Support Associate Jobs: Frequently Asked Questions
How do I get a remote customer support associate job?
Target companies that run distributed support teams, since they already have the infrastructure and culture for remote customer support associates. Remote employers screen heavily for written communication, since most customer interactions happen over chat, email, or ticketing systems. Demonstrating comfort with tools like Zendesk, Intercom, or Freshdesk, and showing you can manage your own queue without daily oversight, gives you a real edge.
Which companies hire remote customer support associates?
Remote customer support associate roles are posted by Matrixcare, Arrow Electronics, and Karmak and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, e-commerce brands, and digital financial services firms make up a large share of these openings, since their distributed customer bases and always-on support needs fit naturally with remote team structures.
Can you get a remote customer support associate job with no experience?
Yes, but remote entry-level roles are harder to land than on-site ones because employers expect you to ramp up independently from day one. Remote-first startups and e-commerce companies are your best starting point. You can strengthen your application by completing a free Zendesk or HubSpot certification, writing sample support responses to show your tone, and highlighting any customer-facing work, even from retail or food service.
Do you need a degree for remote customer support associate jobs?
Not always. Most remote employers care more about clear written communication, composure under pressure, and familiarity with support ticketing tools than a specific degree. A strong typing speed, documented experience resolving customer issues, and demonstrated ability to work without in-person supervision typically carry more weight than your educational background for this role.
See All 8 Remote Customer Support Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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