Customer Service Project Manager Jobs
Customer Service Project Manager jobs are open from entry-level to senior and director roles across tech, healthcare, financial services, and retail, with common specializations in CX operations, service delivery management, and contact center transformation. Find a role that fits below and apply directly.
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About This Position
Job Description:
Purpose:
Under minimal direction with considerable latitude for the use of initiative and independent judgment, this position oversees the management of financial and account management of day-to-day operations for the assigned Austin Energy (AE) Customer Account Management area.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Ensures 24/7 management operations for AE Customers Account functions to meet financial and business operations and standards.
- Develops performance measures, evaluates performance, and recommends appropriate actions to correct performance deficiencies. Prioritizes operations scheduling.
- Provides recommendations for the development, implementation, and evaluation of programs and activities related to the operation of the AE Customer Account areas.
- Reviews, analyzes, and implements process improvement techniques to enhance AE's service to its customers.
- Evaluates and provides recommendations regarding new technology and methods for possible utilization in AE's customer service and account management functions.
- Provides necessary information to support customer service resolution of customer account escalations.
- Manages activities including the development, monitoring, and tracking of departmental budget expenditures. Prioritizes projects and work activities. Coordinates division/section activities with other departments.
- Analyzes customer survey, benchmarking, and quality assurance data.
- Provides recommendations in the development and revision of policies, procedures, and strategic goals and objectives. Represents department at meetings with State agencies, government officials, vendors, and other City departments or the public.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Payment Processing, Cash Handling, Credit and Collections, Billing or Customer Account Management operations, techniques, and processes.
- Knowledge of automated information and internal control systems.
- Knowledge of utility billing practices, utility industry and business operations.
- Knowledge of applicable processes, techniques, and methods.
- Knowledge of accounting, bookkeeping, and budget procedures.
- Knowledge of supervisory and management techniques and principles.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Skill in oral and written communication.
- Skill in identifying and assessing potential process improvements.
- Ability to establish and maintain professional relationships with internal and external customers.
- Ability to resolve complex problems or situations.
- Ability to compile division reports.
- Ability to understand and explain industry trends, processes, and procedures.
- Ability to manage multiple programs, projects, and tasks.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to train others. Ability to quickly recognize and analyze irregular events.
Minimum Qualifications:
- Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years.
Licenses and Certifications Required:
None.
Preferred Qualifications:
- Demonstrated experience developing and presenting technical information to non-technical audiences.
- Experience overseeing cross-functional project(s), meeting needs of multiple stakeholders and business units
- Experience managing Field Operations Teams with a meter to cash function in a utility environment (electric, gas, water).
- Knowledge of and experience applying continuous improvement methodologies, Quality Assurance, and data analytics to identify trends.
- Experience leading Safety Culture, Electrical Safety Standards and Field Protocols.
- Experience and understanding of residential electric meters, commercial meters, voltages, meter forms, AMI/AMR technology, meter tampering, and safe handling.
- Experience managing field employees working with live electricity.
- O&M Budgetary oversight experience.
- Ability to travel to more than one work location



Compensation Range:
The annual hiring range for this position is $110,100.00-$140,900.00

Physical Location:
1520 Rutherford Ln
Austin, TX 78754


Notes to Candidate:
The Revenue Measurement and Control (RMC) unit ensures accurate and timely meter reading, field services for start and stop of services, proactive meter maintenance, and revenue protection for the electric and water meters across Austin.
The RMC Customer Account Manager for Field Services will be accountable for operational performance, safety culture, resource forecasting and workforce management, process improvement, and field service automation. This position reports to the Director of Revenue Measurement and Control (RMC) within Customer Account Management.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.
Employment Application:
- The City of Austin employment application is an official document; incomplete applications will not be considered.
- The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
- Starting salary will be based on overall relevant experience from your application.
- Responses to the Supplemental Questions inquiring about experience should be reflected on application.
- Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
- Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
If you are selected as a top candidate:
- Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution
- If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation.
Good Standing Employees
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Fair Labor Standards Act:
This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.
ASSESSMENTS
Candidates selected for interview(s) may be required to complete an assessment(s).
FIELD ASSESSMENTS
Written and/or field assessments, may be administered before, during and/or after the hiring process.
GOOD STANDING COA EMPLOYEES:
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
VETERAN INTERVIEW PREFERENCE:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge.
WORK HOURS:
Shift may change according to departmental needs.
Work hours may include after hours, holidays, and weekends.
Additional hours may be required to work outside of regular schedule.
.
JOIN THE CITY OF AUSTIN TEAM
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?
Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
.
EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
About This Position
Job Description:
Purpose:
Under minimal direction with considerable latitude for the use of initiative and independent judgment, this position oversees the management of financial and account management of day-to-day operations for the assigned Austin Energy (AE) Customer Account Management area.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Ensures 24/7 management operations for AE Customers Account functions to meet financial and business operations and standards.
- Develops performance measures, evaluates performance, and recommends appropriate actions to correct performance deficiencies. Prioritizes operations scheduling.
- Provides recommendations for the development, implementation, and evaluation of programs and activities related to the operation of the AE Customer Account areas.
- Reviews, analyzes, and implements process improvement techniques to enhance AE's service to its customers.
- Evaluates and provides recommendations regarding new technology and methods for possible utilization in AE's customer service and account management functions.
- Provides necessary information to support customer service resolution of customer account escalations.
- Manages activities including the development, monitoring, and tracking of departmental budget expenditures. Prioritizes projects and work activities. Coordinates division/section activities with other departments.
- Analyzes customer survey, benchmarking, and quality assurance data.
- Provides recommendations in the development and revision of policies, procedures, and strategic goals and objectives. Represents department at meetings with State agencies, government officials, vendors, and other City departments or the public.
Responsibilities - Supervisor and/or Leadership Exercised:
Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of Payment Processing, Cash Handling, Credit and Collections, Billing or Customer Account Management operations, techniques, and processes.
- Knowledge of automated information and internal control systems.
- Knowledge of utility billing practices, utility industry and business operations.
- Knowledge of applicable processes, techniques, and methods.
- Knowledge of accounting, bookkeeping, and budget procedures.
- Knowledge of supervisory and management techniques and principles.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Skill in planning and organizing.
- Skill in oral and written communication.
- Skill in identifying and assessing potential process improvements.
- Ability to establish and maintain professional relationships with internal and external customers.
- Ability to resolve complex problems or situations.
- Ability to compile division reports.
- Ability to understand and explain industry trends, processes, and procedures.
- Ability to manage multiple programs, projects, and tasks.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to train others. Ability to quickly recognize and analyze irregular events.
Minimum Qualifications:
- Graduation with a Bachelor's degree from an accredited college or university with major course work in a field related to the job, plus four (4) years of related experience, including two (2) years of experience which were in a supervisory capacity. Experience may substitute for education up to four (4) years.
Licenses and Certifications Required:
None.
Preferred Qualifications:
- Demonstrated experience developing and presenting technical information to non-technical audiences.
- Experience overseeing cross-functional project(s), meeting needs of multiple stakeholders and business units
- Experience managing Field Operations Teams with a meter to cash function in a utility environment (electric, gas, water).
- Knowledge of and experience applying continuous improvement methodologies, Quality Assurance, and data analytics to identify trends.
- Experience leading Safety Culture, Electrical Safety Standards and Field Protocols.
- Experience and understanding of residential electric meters, commercial meters, voltages, meter forms, AMI/AMR technology, meter tampering, and safe handling.
- Experience managing field employees working with live electricity.
- O&M Budgetary oversight experience.
- Ability to travel to more than one work location



Compensation Range:
The annual hiring range for this position is $110,100.00-$140,900.00

Physical Location:
1520 Rutherford Ln
Austin, TX 78754


Notes to Candidate:
The Revenue Measurement and Control (RMC) unit ensures accurate and timely meter reading, field services for start and stop of services, proactive meter maintenance, and revenue protection for the electric and water meters across Austin.
The RMC Customer Account Manager for Field Services will be accountable for operational performance, safety culture, resource forecasting and workforce management, process improvement, and field service automation. This position reports to the Director of Revenue Measurement and Control (RMC) within Customer Account Management.
Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more.
Employment Application:
- The City of Austin employment application is an official document; incomplete applications will not be considered.
- The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held.
- Starting salary will be based on overall relevant experience from your application.
- Responses to the Supplemental Questions inquiring about experience should be reflected on application.
- Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
- Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable. Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.
If you are selected as a top candidate:
- Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution
- If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date. This position requires a criminal background investigation.
Good Standing Employees
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Fair Labor Standards Act:
This position is considered FLSA Exempt. Exempt employees are salaried and, except as provided, are not eligible for overtime compensation.
ASSESSMENTS
Candidates selected for interview(s) may be required to complete an assessment(s).
FIELD ASSESSMENTS
Written and/or field assessments, may be administered before, during and/or after the hiring process.
GOOD STANDING COA EMPLOYEES:
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.
VETERAN INTERVIEW PREFERENCE:
Military/Veterans must provide a copy of their DD214 verifying honorable discharge.
WORK HOURS:
Shift may change according to departmental needs.
Work hours may include after hours, holidays, and weekends.
Additional hours may be required to work outside of regular schedule.
.
JOIN THE CITY OF AUSTIN TEAM
At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?
Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
.
EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
See All 53 Customer Service Project Manager Jobs
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Find JobsCustomer Service Project Manager Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer service project manager jobs.
- 3-5 years of experience managing customer service operations or CX improvement projects
- Proficiency with project management tools such as Asana, Jira, or Monday.com
- Demonstrated ability to analyze customer satisfaction data and translate findings into process changes
- Experience working with contact center platforms or CRM systems like Salesforce Service Cloud or Zendesk
- PMP certification or equivalent project management credential preferred
- Bachelor's degree in business administration, operations management, or a related field
Tips for Your Customer Service Project Manager Job Search
Quantify CX improvements on your resume
Hiring managers for customer service project manager roles want to see metrics tied to your work. Replace vague claims with concrete outcomes like reduced ticket resolution times, improved CSAT scores, or successful rollouts of new support workflows across specific team sizes.
Highlight cross-functional coordination experience
These roles sit at the intersection of operations, technology, and frontline teams. Your resume should show specific examples of coordinating between support leadership, IT, and product teams, not just managing timelines inside a single department.
Apply early to roles that fit
Migrate Mate lists customer service project manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your application to the support model
Job postings for this role vary significantly by channel focus. A company running a large inbound call center has different priorities than one scaling a digital-first chat operation. Match your resume language to the support model the employer actually runs.
Prepare for scenario-based interview questions
Expect interviewers to ask how you handled a customer escalation that exposed a process gap, or how you managed a CX tool rollout that faced team resistance. Prepare two or three detailed stories that show both your project management discipline and your customer empathy.
Negotiate scope and reporting lines upfront
Customer service project manager roles vary widely in authority. During the offer stage, clarify whether you have direct influence over support staffing, vendor contracts, or tooling decisions, since those factors determine how much you can actually deliver in the role.
Customer Service Project Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer service project managers?
The companies hiring the most customer service project managers right now include Suburban Propane, Meijer, and Amazon, with the largest share of openings in Florida, Texas, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is especially concentrated in companies undergoing CX platform migrations or large-scale support team reorganizations.
How many customer service project manager jobs are remote?
About 33% of customer service project manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed CX leadership. Roles focused on digital channel strategy, CRM implementation, and self-service program management tend to offer the most remote flexibility compared to contact center operations roles.
How do you become a customer service project manager?
Start by building direct experience in customer service or contact center operations, then take on projects that cross team or department lines. Develop fluency with project management methodologies like Agile or waterfall, earn a recognized certification such as PMP or CAPM, and document measurable outcomes from every initiative you lead to build a results-focused portfolio.
Can I get a customer service project manager job with little experience?
Yes, especially if you can demonstrate ownership of a CX improvement initiative, even an informal one. Employers hiring for junior versions of this role often value hands-on experience coordinating between support teams and other departments over formal credentials. Certifications in project management and familiarity with common support platforms can offset a shorter work history.
What does the customer service project manager interview process look like?
Most processes include an initial screening call, a competency-based interview focused on past projects, and at least one round with cross-functional stakeholders such as a CX director or operations lead. Candidates are often asked to walk through a specific project from planning to delivery and explain how they handled scope changes, team resistance, or missed milestones.
Where can I find and apply to customer service project manager jobs?
You can find and apply to customer service project manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing.
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