Vice President of Customer Service Jobs
Vice President of Customer Service jobs are open across technology, financial services, retail, and healthcare, at levels from director to C-suite, with specializations in customer experience strategy, contact center operations, and service transformation. Find a role that fits below and apply directly.
Find JobsLooking for remote work? View remote vice president of customer service jobs →Overview
Showing 5 of 70+ Vice President of Customer Service jobs
The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing staff. In this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with their LOB assigned Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.
Primary Responsibilities Include:
- Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
- Motivating individual and team performance, developing top talent, and identifying succession plans.
- Building and maintaining strong relationships with key stakeholders globally.
- Implement actionable Global Business Health metrics (KPIs).
Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.
Required Qualifications, Capabilities, and Skills:
- Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
- Strong client focus and interpersonal leadership, partnership, and influencing skills.
- Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
- Excellent verbal and written communication skills.
- Ability to support and lead a high-impact team.
Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience.
This role is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
The Global Know Your Customer (KYC) organization is seeking a highly talented Manager specializing in global Anti-Money Laundering (AML) and Know Your Customer (KYC) to lead the Consumer Community Banking, Asset & Wealth Management, and International Consumer Banking North America KYC QA testing staff. In this role, your primary responsibility is managing a regional team across multiple Lines of Business (LOB) functions. Additionally, you will focus on building out Business Health Metrics (KPIs) and identifying opportunities to enhance the end-to-end testing process.
The KYC team is an independent control function that performs post-production reviews of completed KYC records and provides feedback to the Line of Business, highlighting material error trends and themes. Your mission is to maintain oversight of KYC testers aligned with their LOB assigned Lines of Business and manage the day-to-day operations of the testing cycle. This is where you can excel by utilizing your coaching and mentoring skills to drive the team to achieve performance goals and objectives.
Primary Responsibilities Include:
- Managing a regional team of strong KYC subject matter experts by providing coaching and guidance and identifying training and learning objectives for the team.
- Motivating individual and team performance, developing top talent, and identifying succession plans.
- Building and maintaining strong relationships with key stakeholders globally.
- Implement actionable Global Business Health metrics (KPIs).
Enforcing a dynamic control/compliance environment and continually mitigating risk in business processes.
Required Qualifications, Capabilities, and Skills:
- Expert knowledge and experience in quality assurance testing techniques and methodologies, as well as AML rules and regulations pertaining to KYC.
- Strong client focus and interpersonal leadership, partnership, and influencing skills.
- Ability to effectively communicate complex AML policy, regulations, and compliance requirements, as well as operational concepts, to both senior management and junior operational staff.
- Excellent verbal and written communication skills.
- Ability to support and lead a high-impact team.
Minimum 5 years of AML/KYC Compliance, Audit, or Operations management experience.
This role is pivotal in ensuring compliance with corporate KYC policy requirements while fostering a culture of continuous learning and improvement
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAM
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
Vice President of Customer Service Jobs by Experience Level
See All 70 Vice President of Customer Service Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsVice President of Customer Service Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Media & Entertainment
- Banking & Financial Services
What Employers Look For
The qualifications that appear most often in vice president of customer service jobs.
- 10 or more years of progressive customer service leadership experience
- Proven experience managing large, multi-site or omnichannel service operations
- Strong command of CX platforms, contact center technology, and ATS tools
- Bachelor's degree in business, communications, or a related field required
- Experience defining and tracking KPIs such as CSAT, NPS, and first-contact resolution
- Demonstrated ability to lead organizational change and cross-functional alignment
Tips for Your Vice President of Customer Service Job Search
Quantify your service impact clearly
VP-level hiring committees want to see metrics you owned, not managed. Lead your resume with retention rates, CSAT or NPS improvements, and cost-per-contact reductions you drove directly. Vague claims about leading teams won't move you past the first screen.
Align your resume to company size
A VP of customer service at a 200-person startup owns tools, hiring, and strategy simultaneously. At an enterprise, the role is more cross-functional and political. Tailor your resume language to match the scale and complexity of each target company.
Apply early to roles that fit
Migrate Mate lists vice president of customer service openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies mid-transformation
Organizations rebuilding their service model after rapid growth, a merger, or a CX overhaul are the most active VP of customer service hirers. Look for companies that recently raised capital, expanded to new markets, or publicly flagged service issues in earnings calls.
Prepare a turnaround or build story
Interviewers for this role almost always ask you to walk through a time you rebuilt a struggling team or built a function from scratch. Have a specific story ready that covers scope, your diagnosis, what you changed, and the measurable outcome within 12 months.
Negotiate scope before you negotiate pay
Before accepting an offer, clarify which functions report to you, whether you own the support technology budget, and how success will be measured in year one. Misaligned expectations at the VP level are the most common reason new hires fail within 18 months.
Vice President of Customer Service Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of customer services?
The companies hiring the most vice president of customer services right now include JPMorganChase, Axon, and Intuit, with the largest share of openings in California, New York, and Ohio, based on current listings on Migrate Mate as of November 2026. Financial services, technology, and healthcare consistently account for the highest volume of active VP-level customer service postings.
How many vice president of customer service jobs are remote?
About 86% of vice president of customer service openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility at the VP level. Roles focused on strategy, program design, and cross-functional leadership tend to be the most remote-friendly, while positions with direct oversight of physical contact centers more often require on-site presence.
How do you become a vice president of customer service?
Most vice presidents of customer service progress through director and senior director roles where they demonstrate the ability to own P&L accountability, lead large teams, and drive measurable CX outcomes. Building expertise in contact center operations, service technology, and cross-functional stakeholder management accelerates the path. Executives who reach this level typically have led at least one significant transformation, such as a channel consolidation, platform migration, or quality program overhaul.
Can you get hired as a vice president of customer service without prior VP experience?
Yes, candidates can move into a vice president of customer service role from a senior director or director title if they can demonstrate VP-level scope and impact. The key is showing that you have already owned the outcomes, budget, and strategic decisions the role requires, even if your title did not reflect it. Companies undergoing rapid growth or rebuilding their service function are more likely to hire based on demonstrated capability than prior title.
What does the vice president of customer service interview process look like?
The process typically starts with a recruiter screen, followed by interviews with the CHRO or COO, peers in product and operations, and sometimes a panel of direct reports. Most companies include a case study or presentation round where you are asked to diagnose a service challenge and present a 90-day plan. Final rounds often involve a conversation with the CEO or a board member, particularly at companies where customer experience is a core strategic priority.
Where can I find and apply to vice president of customer service jobs?
You can find and apply to vice president of customer service jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing.
See All 70 Vice President of Customer Service Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs