Customer Resolution Specialist Jobs
Customer Resolution Specialist jobs are open across financial services, healthcare, telecommunications, and retail, from entry-level to senior and team-lead roles, with specializations in complaint handling, escalation management, and account recovery. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Customer Resolution Specialist jobs
Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/ applications.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally has 5+ years of related experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Who We Are
ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We Do
The Customer Resolution Specialist is responsible for providing high level customer service and focuses on researching and resolving customer escalations through phone, email and/or written communications. Assess customer complaints. Research and troubleshoot to provide resolution for customer. Determine and coordinate with business area or department needed for closure of complaint or issue. Maintain documentation of escalation and customer contact. Ensures the customer’s voice is heard and that issues are thoroughly researched and addressed. Does not have assigned clients/account management responsibility.HOW YOU’LL CONTRIBUTE
- Point of escalation. Research and respond to escalated inquiries and complaints from customers. Also responds to standard requests for information or research
- Interact with customers on all levels of escalation to provide acknowledgment and inquiry status. Includes inbound and outbound calls. Troubleshoots to provide customer resolution.
- Identifies emerging trends and notifies leaders
- Provides written and verbal responses to customer inquiries. Comfortable and precise with written communication. Compose letters and emails to summarize key points from inquiries
- Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates
- Maintain and create logs, records, and files. Acts as a resource for information.
- May perform customer setup, onboarding, and installations. Order and install necessary equipment. Test to make sure customer needs are met.
- May provide training/product demonstrations. Customize to meet customer’s needs/ applications.
- Other duties as assigned
WHAT YOU’LL BRING
Required Education, Experience, Certification/Licensure
- High School diploma or equivalent required
- Generally has 5+ years of related experience
- Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)
- Requires extensive knowledge of the company’s products and services.
- Excellent organization skills, strong time management, and the ability to meet deadlines
- Strong research, and problem-solving skills
- Customer Service skills including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision making, open-mindedness, persuasion, and critical thinking.
- Strong MS Office skills
- Excellent interpersonal and communication skills (verbal and written)
- Proven ability to research and communicate the research into a customer friendly letter and/or communicate the information verbally to the customer
- Strong knowledge of computerized data entry system or other relevant applications.
- Diplomatic
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Customer Resolution Specialist Jobs by Experience Level
See All 9 Customer Resolution Specialist Jobs
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Find JobsCustomer Resolution Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer resolution specialist jobs.
- Proven experience managing high-volume inbound customer complaints across phone or digital channels
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar ticketing systems
- Strong written and verbal communication skills with demonstrated de-escalation ability
- High school diploma or equivalent required, associate or bachelor degree often preferred
- Ability to meet first-contact resolution and customer satisfaction score performance targets
- Familiarity with company policy interpretation, refund authorization, and complaint documentation procedures
Tips for Your Customer Resolution Specialist Job Search
Quantify resolution outcomes on your resume
Hiring managers want to see impact, not just duties. Replace vague language like 'handled customer complaints' with concrete outcomes such as first-contact resolution rates, churn reduction, or customer satisfaction score improvements you personally drove.
Tailor your resume to each channel type
Employers distinguish between phone, chat, and email resolution roles. If the posting emphasizes live chat, lead your resume with async written communication wins. Matching your format to their channel signals you understand the day-to-day reality.
Apply early to roles that fit
Migrate Mate lists customer resolution specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter postings by escalation authority level
Some roles handle tier-one inquiries only, while others own full escalation cycles up to refunds or account closures. Reading job descriptions for phrases like 'resolution authority' or 'final point of contact' tells you what decision-making power the role actually carries.
Prepare a structured conflict narrative for interviews
Interviewers for these roles almost always ask you to walk through a difficult customer interaction. Prepare two or three specific stories using a situation-action-outcome format, emphasizing how you de-escalated emotion and reached a resolution both sides accepted.
Negotiate schedule flexibility, not just pay
Customer resolution teams frequently run extended hours, weekends, or rotating shifts. When negotiating your offer, clarify shift permanence, weekend rotation frequency, and whether voluntary overtime is expected, since these factors affect long-term job satisfaction as much as base pay.
Customer Resolution Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most customer resolution specialists?
The most active employers for customer resolution specialists right now are HEB, FCT, and NuCO2, and the most openings are in Texas, Florida, and Oklahoma, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare insurers, and telecommunications providers consistently post the highest volume of these roles.
How many customer resolution specialist jobs are remote?
About 40% of customer resolution specialist openings are fully remote or hybrid as of November 2026, reflecting strong employer investment in distributed support teams. Roles focused on written or chat-based resolution channels tend to be the most remote-eligible, while positions requiring real-time phone escalation authority are more likely to include some in-office requirement.
How do you become a customer resolution specialist?
Start by building front-line customer service experience in any industry where you handle complaints directly, since employers value demonstrated de-escalation ability over formal credentials. Learn at least one major CRM platform through free trials or employer training. Develop fluency in dispute documentation and policy interpretation, then target postings that match your channel experience, whether phone, chat, or email.
Can you get hired as a customer resolution specialist with little experience?
Yes, many employers hire candidates with limited direct experience if you can demonstrate patience, clear communication, and a methodical approach to problem-solving. Retail, food service, or any role where you resolved complaints face-to-face counts as relevant. Highlighting specific difficult interactions you handled successfully, even informally, carries more weight than years on a resume.
What does the customer resolution specialist interview process look like?
Most processes include an initial screening call focused on communication style and availability, followed by a panel or one-on-one interview that uses behavioral questions about past conflict scenarios. Some employers add a written or live simulation where you draft a resolution email or walk through a mock complaint call, testing both accuracy and tone under light pressure.
Where can I find and apply to customer resolution specialist jobs?
You can find and apply to customer resolution specialist jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferred channel or industry, and apply directly to each listing that fits your situation.
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