Remote Desktop Support Analyst Jobs
Remote Desktop Support Analyst jobs are open across the U.S. in sectors like managed services, healthcare IT, financial services, and enterprise SaaS, where distributed teams depend on reliable remote technical support. Companies hiring remotely right now include Unify CX, PTYTECH, and Canonical USA. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 8+ Remote Desktop Support Analyst jobs
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
See All 8 Remote Desktop Support Analyst Jobs
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Find JobsRemote Desktop Support Analyst Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote desktop support analyst jobs.
- Hands-on experience troubleshooting Windows and macOS hardware and software issues
- Proficiency with ticketing systems such as ServiceNow, Jira Service Management, or Zendesk
- CompTIA A+ certification or equivalent vendor credential
- Working knowledge of Active Directory, group policy, and user account administration
- Experience imaging, deploying, and managing endpoints using tools like SCCM or Intune
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Desktop Support Analyst Job Search
Apply early to remote roles that fit
Migrate Mate lists remote desktop support analyst openings from across the U.S. in one place, so you can find roles that match your experience level and apply directly. Remote postings at established companies fill fast, so applying in the first few days matters.
Prove your remote troubleshooting process in writing
Remote employers care less about your hardware bench skills and more about whether you can document issues and resolutions clearly without supervision. Build a one-page troubleshooting log or incident summary from real or practice scenarios and include it with your application.
Show fluency with remote access and ticketing tools
Name the specific tools you've used, such as TeamViewer, Dameware, ConnectWise, Zendesk, or ServiceNow, in your resume and interview answers. Remote desktop support analysts live inside these platforms all day, and employers screen for hands-on familiarity before the first call.
Prepare for async-first remote interviews
Many remote-first companies conduct initial screening through written technical questionnaires or asynchronous video interviews rather than live calls. Practice writing precise, jargon-free explanations of common desktop issues, since your written communication style is itself a job skill being evaluated.
Remote Desktop Support Analyst Jobs: Frequently Asked Questions
How do I get a remote desktop support analyst job?
Target companies with distributed workforces, such as remote-first SaaS firms, managed service providers, and large enterprises with multi-site operations, since these employers have a genuine ongoing need for remote desktop support. Remote hiring managers screen heavily for self-direction, clear written communication, and comfort with ticketing and remote access tools like ConnectWise, Dameware, or TeamViewer. Documenting your troubleshooting process and showing async collaboration experience gives you a real edge over candidates who only list hardware skills.
Which companies hire remote desktop support analysts?
Employers currently hiring remote desktop support analysts include Unify CX, PTYTECH, and Canonical USA, per current remote listings on Migrate Mate as of November 2026. Remote openings for this role concentrate at managed service providers, remote-first software companies, and large healthcare or financial services organizations that run distributed IT operations.
Can you get a remote desktop support analyst job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently without in-person guidance from day one. Managed service providers and IT staffing firms are the most likely to hire entry-level remote candidates. Showing a home lab, CompTIA A+ or similar certification, and a written record of personal troubleshooting projects can substitute for formal job experience and open the door.
Do you need a degree for remote desktop support analyst jobs?
Not always. Many remote employers weigh certifications like CompTIA A+, Network+, or Microsoft 365 alongside demonstrated hands-on skills more heavily than a four-year degree. What matters most is your ability to resolve issues independently and communicate clearly in writing, since remote desktop support work relies almost entirely on ticket documentation and async updates rather than in-person collaboration.
Which industries hire the most remote desktop support analysts?
Most remote desktop support analyst openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors hire desktop support analysts remotely because their workforces are geographically distributed and their operations depend on consistent, scalable IT support delivered without an on-site presence.
See All 8 Remote Desktop Support Analyst Jobs
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