Remote Desktop Support Engineer Jobs
Remote Desktop Support Engineer jobs are actively posted by distributed teams and remote-first companies across a wide range of sectors, from managed service providers to enterprise technology firms. Employers hiring remotely right now include Unify CX, PTYTECH, and Canonical USA. Find a role that fits below and apply directly.
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Showing 5 of 8+ Remote Desktop Support Engineer jobs
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
See All 8 Remote Desktop Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Desktop Support Engineer Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote desktop support engineer jobs.
- CompTIA A+ certification or equivalent vendor credential
- Experience troubleshooting Windows 10 and Windows 11 in an enterprise environment
- Proficiency with a helpdesk ticketing system such as ServiceNow or Jira Service Management
- Ability to image, deploy, and configure laptops and desktops using MDM or SCCM
- Working knowledge of Active Directory user and group management
- Associate degree, bachelor's degree, or equivalent hands-on technical experience
Tips for Your Remote Desktop Support Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote desktop support engineer openings from across the U.S. in one place, so you can find roles that match your skills and apply directly without sorting through unrelated postings.
Show your remote access toolkit upfront
List the remote support tools you know, RDP, TeamViewer, Bomgar, Datto, or ConnectWise, in your resume's skills section. Remote hiring managers scan for these before reading anything else, so name the tools you've actually used.
Document your ticket resolution history
Remote employers can't watch you work, so give them proof. Quantify what you've handled, average tickets closed per week, systems supported, or uptime you maintained. Concrete numbers from past roles replace the in-person credibility you'd otherwise build in an office.
Prepare for async technical screening rounds
Many remote desktop support engineer interviews include written or recorded troubleshooting scenarios instead of live calls. Practice explaining your diagnostic steps clearly in writing, since remote teams rely on documented communication and you'll be evaluated on exactly that skill.
Remote Desktop Support Engineer Jobs: Frequently Asked Questions
How do I get a remote desktop support engineer job?
Remote desktop support engineer roles go to candidates who can demonstrate self-direction and clear written communication, because you won't have a supervisor walking the floor. Remote employers screen heavily for async troubleshooting ability, documented ticket resolution, and familiarity with remote access tools like RDP, TeamViewer, or Bomgar. Certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals give you a concrete edge over candidates with similar hands-on experience.
Which companies hire remote desktop support engineers?
Remote desktop support engineer roles are posted by Unify CX, PTYTECH, and Canonical USA and others right now, based on current remote listings on Migrate Mate as of November 2026. Managed service providers, cloud-first enterprises, and distributed healthcare or financial services organizations are among the most consistent hirers of remote desktop support engineers.
Can you get a remote desktop support engineer job with no experience?
Yes, but remote entry-level desktop support roles are harder to land because employers expect you to troubleshoot independently from day one without in-person guidance. Managed service providers and remote-first SaaS companies are your most realistic starting points. Build your case with a home lab, a CompTIA A+ certification, or documented volunteer IT work, since showing you can work through problems solo matters more than a job title on your resume.
Do you need a degree for remote desktop support engineer jobs?
Not always. Remote employers in this role weigh practical troubleshooting ability, vendor certifications, and a history of resolving real tickets far more heavily than a formal degree. CompTIA A+, Microsoft certifications, and ITIL foundations carry real weight, and candidates who can point to measurable results, such as reduced ticket resolution times or systems they've maintained remotely, regularly get hired without a four-year degree.
Which industries hire the most remote desktop support engineers?
Most remote desktop support engineer openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors rely on geographically distributed teams and need engineers who can support endpoints and users across multiple time zones without being on-site.
See All 8 Remote Desktop Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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