Desktop Support Engineer Jobs
Desktop Support Engineer jobs are open across healthcare, finance, education, government, and enterprise technology, from entry-level helpdesk roles to senior and lead positions, with specializations in endpoint management, ITSM platforms, and hardware troubleshooting. Find a role that fits below and apply directly.
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Showing 5 of 373+ Desktop Support Engineer jobs
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
START DATE: IMMEDIATELY
Position Description:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and knowledge base articles for end users.
- Perform related duties consistent with the scope and intent of the position
- Knowledge of basic computer hardware.
- MS teams rooms (Integrated conference room support).
- Previous experience with Microsoft Intune, Imaging and ServiceNow.
- Experience with desktop operating systems including Microsoft, and Mac OS X
- Extensive application support experience.
- Working knowledge of a range of diagnostic utilities.
- Good understanding of the organization's goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
- Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.
POSITION: Desktop Support Engineer
START DATE: IMMEDIATELY
Position Description:
- Field incoming help requests from end users via both telephone and work orders in a courteous manner.
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
- Build rapport and elicit problem details from help desk customers.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Apply diagnostic utilities to aid in troubleshooting.
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
- Identify and learn appropriate software and hardware used and supported by the organization.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
- Test fixes to ensure problem has been adequately resolved.
- Perform post-resolution follow-ups to help requests.
- Develop help sheets and knowledge base articles for end users.
- Perform related duties consistent with the scope and intent of the position
- Knowledge of basic computer hardware.
- MS teams rooms (Integrated conference room support).
- Previous experience with Microsoft Intune, Imaging and ServiceNow.
- Experience with desktop operating systems including Microsoft, and Mac OS X
- Extensive application support experience.
- Working knowledge of a range of diagnostic utilities.
- Good understanding of the organization's goals and objectives.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues as required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
- Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
- Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.
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Find Desktop Support Engineer JobsDesktop Support Engineer Job Market
Who's Hiring
- Axiom Technologies84
- Ovation Workplace services35
- NTT DATA12
- Gr8ttek7
- Leidos5
Top Industries Hiring
- Technology & Software11
- Staffing & Recruiting3
- Consulting & Professional Services2
- Manufacturing1
- Mining & Natural Resources1
What Employers Look For
The qualifications that appear most often in desktop support engineer jobs.
- CompTIA A+ certification or equivalent vendor credential
- Experience troubleshooting Windows 10 and Windows 11 in an enterprise environment
- Proficiency with a helpdesk ticketing system such as ServiceNow or Jira Service Management
- Ability to image, deploy, and configure laptops and desktops using MDM or SCCM
- Working knowledge of Active Directory user and group management
- Associate degree, bachelor's degree, or equivalent hands-on technical experience
Tips for Your Desktop Support Engineer Job Search
Tailor your resume to each ticket system
Hiring managers scan for the specific tools your target employer uses, whether that's ServiceNow, Jira Service Management, or Zendesk. Pull the exact platform names from each job posting and mirror them in your work history where you've used them.
List certifications in a prominent section
CompTIA A+, Network+, and Microsoft certifications are often used as automated filters before a human ever reads your resume. Place them in a dedicated certifications section near the top so applicant tracking systems flag you as a match immediately.
Apply early to roles that fit
Migrate Mate lists desktop support engineer openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by environment type
Desktop support roles differ significantly between Windows-only, Mac-heavy, or mixed environments. Filter your search by operating system keywords in the posting so you're applying to environments where your hands-on experience maps directly to what the team needs.
Prepare for a hands-on technical screen
Many employers give a live troubleshooting scenario during the interview, not just a written test. Practice walking through a systematic diagnostic process out loud, covering hardware, driver, network, and permissions issues, so your methodology is clear under pressure.
Negotiate on-call expectations upfront
Desktop support roles vary widely on after-hours coverage requirements, and this rarely appears in the job posting. Ask directly in your final interview round so you can compare offers on total workload, not just base pay, before you accept.
Desktop Support Engineer Jobs: Frequently Asked Questions
Which companies are hiring the most desktop support engineers?
Axiom Technologies, Ovation Workplace services, and NTT DATA are hiring the most desktop support engineers right now, with openings concentrated in California, New York, and Massachusetts, based on current listings on Migrate Mate as of November 2026. Healthcare systems, large financial institutions, and managed service providers consistently post the highest volume of desktop support roles.
How many desktop support engineer jobs are remote?
About 24% of desktop support engineer openings are fully remote or hybrid as of November 2026, though fully remote positions are less common than in software roles because hands-on hardware support often requires physical presence. Sub-areas like remote endpoint management, Level 1 helpdesk, and software troubleshooting are the most likely to offer remote or hybrid arrangements.
How do you become a desktop support engineer?
Start by earning a foundational certification like CompTIA A+, which demonstrates core hardware and software troubleshooting knowledge to employers. Build hands-on experience through a helpdesk role, internship, or home lab where you configure operating systems and practice diagnosing common failure points. From there, add networking and operating system certifications to qualify for mid-level desktop support positions.
How do you get hired as a desktop support engineer with little experience?
Focus on entry-level helpdesk and IT support technician postings, which are the most common stepping stones into desktop support engineering. Document any hands-on work from personal projects, volunteer IT support, or coursework in your resume. Employers in education and small businesses often hire candidates without formal experience if you can demonstrate troubleshooting methodology and patience with end users during the interview.
What does the desktop support engineer interview process look like?
Most employers start with a phone screen to confirm your technical background and availability, followed by an in-person or video interview with the IT manager. Expect at least one scenario-based question where you walk through how you'd diagnose a specific issue, such as a machine that won't connect to the network or a user locked out of their account. Some employers add a short hands-on or written technical assessment before making an offer.
Where can I find and apply to desktop support engineer jobs?
You can find and apply to desktop support engineer jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and the tools you know, then apply directly to each listing that fits.
See All 373+ Desktop Support Engineer Jobs
Find roles that match your experience and apply in just a few clicks.
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