Service Desk Manager Jobs
Service Desk Manager jobs are open across healthcare, financial services, government, and enterprise technology, at every level from team lead to director, with specializations in ITSM, end-user support operations, and helpdesk transformation. Scan the live roles below and apply to whichever ones fit.
Find Service Desk Manager JobsOverview
Showing 5 of 757+ Service Desk Manager jobs
Pitman Farms is looking for a Service Desk Engineer to provide technical assistance and support to employees and end users by troubleshooting hardware, software, and system-related issues. This position is responsible for diagnosing technical problems, guiding users through solutions, and ensuring the timely resolution of technology concerns.
Duties and Responsibilities
- Identify, investigate, and resolve hardware, software, and system issues.
- Respond to support requests received through phone, email, chat, or other communication channels.
- Assist users with issues related to software applications, network connectivity, printing, and other technical concerns.
- Consult with users to gather information, determine root causes, and identify appropriate solutions.
- Apply technical knowledge of computer systems, software, and hardware to troubleshoot and resolve issues.
- Guide users through diagnostic and troubleshooting procedures using available tools and resources.
- Collaborate with internal team members to research and resolve complex technical issues.
- Work with software developers and technical staff to communicate system errors and recommend improvements.
- Coordinate with software and hardware vendors for repairs, replacements, and service support as needed.
- Maintain current knowledge of technology trends, updates, and best practices.
- Perform other duties as assigned.
Required Skills and Abilities
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Professional and courteous phone etiquette.
- Ability to communicate technical information effectively to both technical and non-technical users.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Proficiency with Microsoft Office Suite and related business applications.
- Ability to quickly learn and adapt to new hardware, software, and technology systems.
- Strong organizational skills with the ability to manage multiple priorities.
Education and Experience
- Minimum of three years of experience in a technical support, help desk, or IT support role preferred.
- Experience supporting computer hardware, software applications, and end users in a business environment preferred.
Physical Requirements
- Prolonged periods of sitting and working at a computer.
- Must be able to lift and carry up to 50 pounds on occasion.
- May be required to move, install, or set up computer equipment and peripherals.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
See All 757+ Service Desk Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Manager JobsService Desk Manager Job Market
Who's Hiring
- J&P Hospitality Management16
- Abacus.Ai15
- Atlantic Aviation14
- Abacus13
- YMCA8
Top Industries Hiring
- Technology & Software28
- Food & Beverage2
- Healthcare & Medical Services2
- Biotechnology & Pharmaceuticals2
- Energy1
What Employers Look For
The qualifications that appear most often in service desk manager jobs.
- 3-5 years of experience leading a helpdesk or service desk team
- ITIL Foundation certification or demonstrated ITSM framework knowledge
- Proficiency with ticketing platforms such as ServiceNow, Jira Service Management, or Freshservice
- Experience managing SLAs, KPIs, and reporting for end-user support operations
- Strong communication skills for escalation handling and cross-department coordination
- Bachelor's degree in information technology, computer science, or a related field
Tips for Your Service Desk Manager Job Search
Quantify your ticket resolution metrics
Hiring managers for service desk manager roles want to see numbers: mean time to resolution, first-call resolution rate, and ticket volume managed. Pull those figures from your previous roles and put them in your resume before you apply.
Highlight your ITSM framework experience
Many postings filter hard on ITIL certification or hands-on experience with frameworks like ITSM or COBIT. If you hold a certification, name it prominently in your resume header and repeat it in the skills section so it clears automated screening.
Target postings that match your team size
Service desk manager roles vary enormously from managing a two-person helpdesk to overseeing a 50-seat operation. Read each posting for the team size and direct-report count, and tailor your resume to reflect comparable scope from your own background.
Apply early to roles that fit
Migrate Mate lists service desk manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for service desk manager positions almost always present a real-world escalation or SLA-breach scenario and ask how you'd handle it. Prepare two or three detailed examples from your past that show how you diagnosed a systemic support failure and fixed it.
Negotiate on-call expectations upfront
Service desk manager offers often include after-hours escalation responsibilities that don't show up in the base salary discussion. Before you accept, ask specifically about on-call rotation frequency, compensation for off-hours incidents, and how the team handles major outages.
Service Desk Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service desk managers?
The most active employers for service desk managers right now are J&P Hospitality Management, Abacus.Ai, and Atlantic Aviation, and the most openings are in Florida, Texas, and Virginia, based on current listings on Migrate Mate as of November 2026. Healthcare systems, managed service providers, and large financial institutions tend to post the most consistently throughout the year.
How many service desk manager jobs are remote?
About 31% of service desk manager openings are fully remote or hybrid as of November 2026, with remote work most common in roles focused on ITSM strategy, vendor management, and reporting rather than hands-on tier-one support supervision. Roles that require direct oversight of an on-site helpdesk team are still predominantly in-office.
How do you become a service desk manager?
Start by building several years of hands-on experience as a helpdesk analyst or desktop support technician, then move into a team lead or senior technician role where you take on scheduling, escalations, and coaching. Earning an ITIL Foundation certification signals readiness for a management position. From there, apply for service desk manager postings that match the team size and industry where you have the deepest experience.
Can you get a service desk manager job without direct management experience?
Yes, especially if you've held a senior analyst or lead technician role where you informally coached others, owned escalation queues, or contributed to SLA reporting. Frame that experience in your resume using management language: team coordination, process ownership, and performance tracking. Smaller organizations and managed service providers are most open to promoting from within or hiring first-time managers with strong technical and communication backgrounds.
What does the service desk manager interview process look like?
Most service desk manager interviews run two to three rounds. The first is typically a screening call with HR or a recruiter focused on background and culture fit. The second involves a hiring manager or IT director and covers your technical knowledge, how you've handled SLA failures, and your approach to team development. A final round often includes a panel with cross-functional stakeholders or a practical scenario exercise involving an escalation or staffing challenge.
Where can I find and apply to service desk manager jobs?
You can find and apply to service desk manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and industry background, then apply directly to each listing that fits your goals.
See All 757+ Service Desk Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Manager Jobs