Application Support Manager Jobs
Application Support Manager jobs are open across healthcare, financial services, technology, and enterprise software, from team lead to senior manager, with specializations in ITSM, SaaS platform support, and ERP systems. See the openings below and apply to the ones that match your experience.
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Showing 5 of 286+ Application Support Manager jobs
Job ID:
J54804
Job Title:
Application Support Lead
Location:
Cincinnati, OH
Duration:
8 Months + Extension
Domain Exposure:
Material
Client:
To Be Discussed Later
Employment Type:
W-2, 1099, C2C
Work Authorization:
US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other
Job Title: Application Support Lead
Location: Cincinnati, OH
Duration: 8 Months + Extension
Bill Rate: $78/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD
Job Description
Primary Skills:
- Application Support. Java or Groovy, React, Dynatrace, Grafana, ServiceNow.
- Strong proficiency in Java and Groovy.
- Frontend development experience with Vue or React.
- UC4 Automic job scheduling orchestration.
- Dynatrace Humio log analysis and Grafana dashboards.
- ServiceNow ticketing tracking, reporting and SLA management.
- Experience troubleshooting across application integration and database layers
- Monitoring telemetry and proactive ing implementation.
Key Responsibilities:
- Establish and manage ServiceNow first intake triage, categorisation, routing and escalation processes.
- Own end-to-end incident and problem management across L1 L2 and L3 support models.
- Lead troubleshooting using log monitoring tools and database analysis to identify root causes.
- Define and track SLA metrics including Response Time, Resolution Time, MTTA and MTTR.
- Build and maintain operational runbooks, knowledge articles, and support procedures.
- Publish weekly operational reports and monthly leadership scorecards.
- Drive continuous improvement through RCA, incident trend analysis, and proactive monitoring.
- Direct offshore teams to review analysis quality and ensure adherence to support processes.
- Support UW Automation applications including Submission Intake, Renewal Solicitation, CAR Document Extraction, Summarisation Automation Dashboard, IPA Reporting, and related integrations.
- Demonstrate experience managing enterprise application support environments and stakeholder communications.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.
Job ID:
J54804
Job Title:
Application Support Lead
Location:
Cincinnati, OH
Duration:
8 Months + Extension
Domain Exposure:
Material
Client:
To Be Discussed Later
Employment Type:
W-2, 1099, C2C
Work Authorization:
US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other
Job Title: Application Support Lead
Location: Cincinnati, OH
Duration: 8 Months + Extension
Bill Rate: $78/hour
Job Type: W-2, 1099, C2C
Client: To Be Discussed Later
Work Authorization: US-Citizen, H-1B, OPT-EAD, GC-EAD
Job Description
Primary Skills:
- Application Support. Java or Groovy, React, Dynatrace, Grafana, ServiceNow.
- Strong proficiency in Java and Groovy.
- Frontend development experience with Vue or React.
- UC4 Automic job scheduling orchestration.
- Dynatrace Humio log analysis and Grafana dashboards.
- ServiceNow ticketing tracking, reporting and SLA management.
- Experience troubleshooting across application integration and database layers
- Monitoring telemetry and proactive ing implementation.
Key Responsibilities:
- Establish and manage ServiceNow first intake triage, categorisation, routing and escalation processes.
- Own end-to-end incident and problem management across L1 L2 and L3 support models.
- Lead troubleshooting using log monitoring tools and database analysis to identify root causes.
- Define and track SLA metrics including Response Time, Resolution Time, MTTA and MTTR.
- Build and maintain operational runbooks, knowledge articles, and support procedures.
- Publish weekly operational reports and monthly leadership scorecards.
- Drive continuous improvement through RCA, incident trend analysis, and proactive monitoring.
- Direct offshore teams to review analysis quality and ensure adherence to support processes.
- Support UW Automation applications including Submission Intake, Renewal Solicitation, CAR Document Extraction, Summarisation Automation Dashboard, IPA Reporting, and related integrations.
- Demonstrate experience managing enterprise application support environments and stakeholder communications.
We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.
See All 286+ Application Support Manager Jobs
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Find JobsApplication Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software14
- Banking & Financial Services11
- Investment & Asset Management3
- Staffing & Recruiting1
- Consulting & Professional Services1
What Employers Look For
The qualifications that appear most often in application support manager jobs.
- 3-5 years of experience managing application support or IT operations teams
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Experience defining and enforcing SLAs, KPIs, and incident escalation procedures
- Bachelor's degree in information technology, computer science, or a related field
- ITIL Foundation certification or demonstrated ITIL process knowledge
- Hands-on experience with ERP, CRM, or enterprise SaaS application environments
Tips for Your Application Support Manager Job Search
Tailor your resume to ITSM tools
Application support manager job listings almost always name specific platforms like ServiceNow, Jira Service Management, or Zendesk. Pull the exact tool names from each posting and mirror them in your resume's skills and experience sections to clear automated screening.
Quantify ticket volume and SLA outcomes
Hiring managers for this role want to see scale and accountability. Replace vague phrases like 'managed support team' with specifics: how many tickets per week your team resolved, your average SLA adherence rate, and any reduction in escalation volume you drove.
Apply early to roles that fit
Migrate Mate lists application support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry vertical
Application support manager roles in healthcare IT, fintech, and ERP environments each require different domain knowledge. Filter your search by industry keyword alongside the job title so you're applying to roles where your vertical experience is a direct match.
Prepare a structured incident case study
Interviewers for this role routinely ask you to walk through a major incident or outage you managed. Prepare a two-minute narrative covering the trigger, your triage steps, how you coordinated the team, and the measurable outcome, before you get to the first screen.
Negotiate scope before you negotiate salary
Before accepting an offer, clarify whether you'll own vendor relationships, change management, or only reactive support. Application support manager roles vary widely in authority. Getting that scope in writing protects you from inheriting accountability without the resources to match.
Application Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most application support managers?
The companies hiring the most application support managers right now include The Depository Trust & Clearing Corporation (DTCC), Sirona Medical, and BNY, with the largest share of openings in Texas, California, and New York, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial services firms, and enterprise software companies consistently account for the highest volume of postings.
How many application support manager jobs are remote?
About 73% of application support manager openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for experienced candidates. Roles focused on SaaS platform support and ITSM process management tend to be the most remote-friendly, while positions requiring hands-on coordination with on-site infrastructure teams are more likely to be fully in-office.
How do you become an application support manager?
Start by building several years of hands-on experience in IT support, application administration, or systems analysis. Progress into a team lead or senior analyst role to demonstrate people management and escalation ownership. Earning an ITIL certification strengthens your candidacy, and developing experience with ITSM platforms used in your target industry makes your resume competitive for manager-level postings.
Can you get an application support manager job with little experience?
Moving directly into an application support manager role with no prior IT experience is unlikely, but candidates with two or three years of application support analyst or helpdesk experience can be competitive for junior manager or team lead openings. Demonstrating that you've owned an SLA, led a small team during an incident, or managed a vendor relationship will strengthen a thinner resume significantly.
What does the application support manager interview process look like?
Most employers run a recruiter phone screen followed by a technical or scenario-based interview with the hiring manager, often covering incident management, SLA governance, and team leadership situations. A final round typically includes a panel with IT leadership or cross-functional stakeholders. Some employers add a take-home exercise asking you to review a support queue or design an escalation framework before the final interview.
Where can I find and apply to application support manager jobs?
You can find and apply to application support manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background, experience level, and preferred location, then apply directly to each listing that fits.
See All 286+ Application Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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