Remote Surveillance Supervisor Jobs
Remote Surveillance Supervisor jobs are actively filled across the U.S. at remote-first security firms, distributed enterprise teams, and managed security service providers in sectors including retail loss prevention, logistics, and financial services. Employers hiring remotely right now include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE. Find a role that fits below and apply directly.
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Showing 5 of 13+ Remote Surveillance Supervisor jobs
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
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Find JobsRemote Surveillance Supervisor Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote surveillance supervisor jobs.
- Three to five years of experience in security operations or loss prevention
- Proficiency with CCTV and video management systems such as Genetec or Milestone
- Demonstrated ability to lead, schedule, and evaluate a security team
- Strong incident documentation and investigative report-writing skills
- CPP, CFE, or state-specific security supervisor license preferred or required
- Familiarity with applicable privacy laws and evidence-handling procedures
Tips for Your Remote Surveillance Supervisor Job Search
Apply early to remote roles that fit
Migrate Mate lists remote surveillance supervisor openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through unrelated postings.
Show async incident documentation skills
Remote surveillance supervisors communicate shift handoffs, incident summaries, and escalations almost entirely in writing. Lead your application materials with examples of clear, time-stamped incident reports and written briefings you have produced in past roles.
List your video management platform experience specifically
Remote employers filter candidates by the platforms their teams already run, such as Genetec, Milestone, or Avigilon. Name every video management system you have operated, not just generic CCTV or camera experience, so your application clears initial screening.
Prepare for remote shift coordination questions
Remote surveillance supervisor interviews consistently include scenario questions about managing a distributed monitoring team across time zones or handling an escalation without being on-site. Practice walking through how you coordinate, document, and escalate remotely using the tools the employer lists in the job posting.
Remote Surveillance Supervisor Jobs: Frequently Asked Questions
How do I get a remote surveillance supervisor job?
Remote surveillance supervisor roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to manage monitoring operations without on-site oversight. Remote-first security companies and managed security service providers screen heavily for async coordination skills, proficiency with video management software, and experience writing clear incident reports. Candidates who highlight distributed team experience and remote-ready tools in their application materials move fastest through hiring.
Which companies hire remote surveillance supervisors?
Employers currently hiring remote surveillance supervisors include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE, per current remote listings on Migrate Mate as of November 2026. Remote-first security firms, enterprise loss prevention teams, and managed security service providers are the most consistent sources of remote openings for this role.
Can you get a remote surveillance supervisor job with no experience?
Yes, but remote entry-level surveillance supervisor roles are harder to land because employers expect you to operate independently from day one without on-site mentorship. The most accessible entry path is through remote monitoring associate or security operations center analyst roles at managed security companies, then moving into supervision. Showing proficiency with video management platforms and a history of reliable remote work in any field helps open the door.
Do you need a degree for remote surveillance supervisor jobs?
Not always. Remote employers in surveillance supervision weigh demonstrated security operations experience, platform certifications, and incident documentation skills heavily alongside or instead of a degree. Certifications in security management or relevant video management software, combined with a clear record of supervising remote monitoring shifts, often carry more weight than a formal credential for this role.
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