Remote Desktop Support Team Lead Jobs
Remote Desktop Support Team Lead jobs are in active demand across the U.S., with remote-first firms and distributed enterprise teams hiring for this role in technology, healthcare, and financial services. Employers hiring remotely right now include Unify CX, PTYTECH, and Canonical USA. Find a role that fits below and apply directly.
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Showing 5 of 8+ Remote Desktop Support Team Lead jobs
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
Join the Leader in Dealership IT
Helion Technologies is the nation’s largest and fastest-growing IT Managed Services Provider dedicated exclusively to the automotive, heavy-truck, and RV dealership industry. For over 20 years, we’ve set the standard for dealership IT—delivering superior support, secure infrastructure, and innovative solutions that keep our clients running at full speed.
Today, our team of 100+ skilled technicians supports over 35,000 end users across nearly 40 states, making Helion the industry’s go-to partner for technology, cybersecurity, and compliance. We’re not just growing — we’re shaping the future of dealership IT.
Work From Anywhere, Grow Everywhere
At Helion, you’ll be part of a high-performing team that values expertise, collaboration, and continuous learning — all while enjoying the flexibility of working from home.
Why You’ll Love Working Here
We invest in our people with:
- Work From Home for most positions
- Paid certification training materials & exam reimbursement
- 100% company-paid medical premiums (individual coverage) + company-funded HRA
- Dental & Vision Insurance
- Paid Time Off, Paid Holidays, and Paid Maternity/Paternity Leave
- 401(k) with company match
- Company-paid Life & Long-Term Disability insurance
- Supplemental life & short-term disability options
…and more!
If you want to work with a growing, industry-dominant company that supports both your career and your well-being—while giving you the flexibility to work from the comfort of your home—Helion Technologies is where you belong.
Visit Helion.jobs to learn more today!
Position Overview:
Helion is actively recruiting a new Desktop Support Analyst (DSA) for our Tier 1 team. When working from home (WFH), the DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
- Knowledge of computer software, operating systems, hardware, and networking.
- Experience with software as a service (SaaS) and other software hosting protocols.
- Excellent verbal and written communication skills.
- Good problem-solving and critical-thinking skills.
- Able to work in a team as well as independently.
- Ability to prioritize tasks effectively in a fast-paced environment.
- Experienced in providing professional and courteous customer service.
- Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
- Possesses a strong team mentality.
- Helps remote users including all application support and configuring VPN access.
- Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
- Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
- Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
- Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Certification, Education & Work Experience Requirements:
- CompTIA A+ or equivalent certifications.
- Associates Degree in Information Technology or related subject.
- 1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Experience:
- Azure/AD: 1 year (Preferred)
- O365: 1 year (Preferred)
Work Location: Remote
See All 8 Remote Desktop Support Team Lead Jobs
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Find JobsRemote Desktop Support Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote desktop support team lead jobs.
- 3 to 5 years of IT support experience including at least 1 year in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- CompTIA A+ certification or equivalent vendor-neutral credential
- Experience managing Windows and macOS endpoints in an enterprise environment
- ITIL Foundation certification or working knowledge of ITIL service management principles
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Desktop Support Team Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote desktop support team lead openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings at distributed companies fill fast, so acting on new listings early gives you a real advantage.
Show your async communication skills upfront
Remote desktop support team leads manage technicians and users who can't walk over to your desk. Your resume and cover letter should include concrete examples of written escalation handling, Slack or Teams-based coaching, and documentation you've created for distributed teams.
List your remote desktop tools by name
Remote employers search for specific tools. Name every remote access and ticketing platform you've used, such as TeamViewer, ConnectWise, BeyondTrust, Zendesk, or ServiceNow. Matching the exact software in the job posting increases your chances of clearing automated screening.
Prepare for a skills-based remote interview
Remote hiring teams often include a scenario round where you walk through how you'd handle a P1 outage or a team escalation with no in-person backup. Practice narrating your decision-making process clearly over video and have specific ticket metrics or resolution outcomes ready to reference.
Remote Desktop Support Team Lead Jobs: Frequently Asked Questions
How do I get a remote desktop support team lead job?
Remote employers hiring desktop support team leads screen for self-direction, clear written communication, and the ability to triage and escalate issues without in-person oversight. Remote-first SaaS companies and distributed managed service providers tend to hire this role fully remote. Candidates who demonstrate async collaboration skills, familiarity with remote desktop tools like TeamViewer or ConnectWise, and experience leading technicians across time zones move to the front of the line.
Which companies hire remote desktop support team leads?
Companies hiring remote desktop support team leads right now include Unify CX, PTYTECH, and Canonical USA, based on current remote listings on Migrate Mate as of November 2026. Remote-first technology firms, managed service providers, and distributed healthcare and financial services organizations are among the most consistent hirers of this role.
Can you get a remote desktop support team lead job with no experience?
Yes, but remote team lead roles are harder to land without experience because you're expected to manage technicians and resolve escalations independently from day one. Entry paths include leading a small internal helpdesk at a startup or taking on shift lead duties in a current support role. Showing documented outcomes, like reduced ticket resolution times or improved first-call resolution rates, matters more than a formal title.
Do you need a degree for remote desktop support team lead jobs?
Not always. Remote employers weigh practical experience, certifications like CompTIA A+, Network+, or ITIL, and a demonstrable ability to lead a support team over formal education credentials. A strong history of managing helpdesk workflows, coaching technicians, and hitting service-level targets carries significant weight, especially with remote-first companies that evaluate candidates on results.
Which industries hire the most remote desktop support team leads?
Remote desktop support team lead roles concentrate in Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed workforces and need team leads who can coordinate end-user support across multiple locations without being on-site.
See All 8 Remote Desktop Support Team Lead Jobs
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