Desktop Support Team Lead Jobs
Desktop Support Team Lead jobs are open across corporate IT, healthcare, financial services, and government contracting, at levels from working team lead to senior manager, with specializations in ITSM platform administration, endpoint management, and service desk operations. See the openings below and apply to the ones that match your experience.
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Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.
ABSC has an exciting opening for a Desktop Support Technician supporting AFNCR ITS-2 Field Operations at the Pentagon. You will serve as a highly visible, customer-facing technician supporting military personnel, executive leadership, and civilian staff across one of the Department of Defense’s most important operating environments. The role combines Tier 2 desktop support, secure mobility, identity and access support, IT asset deployment, and hands-on troubleshooting throughout the Pentagon complex.
Work Location: 100% onsite at the Pentagon in Arlington, VA
Work Schedule: Day shift, with occasional after-hours scheduled maintenance or on-call rotational support as required.
Security Clearance Required: Active Secret clearance or higher.
Responsibilities
- Provide direct onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end users and executive customers across the Pentagon complex.
- Install, configure, image, test, maintain, and troubleshoot desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.
- Provision, issue, receive, and provide Tier 1 support for Personal Wireless Communications Systems, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.
- Support wireless-device migrations, asset audits, lifecycle refreshes, battery and accessory management, device setup, multi-factor authentication, network connectivity, and basic profile configuration.
- Staff the walk-up customer-support center and deploy or receive IT assets with accurate ticket and work-order documentation.
- Use Remedy, ServiceNow, or an equivalent ITSM platform to log, categorize, prioritize, route, track, resolve, and close incidents and service requests.
- Develop and maintain technical procedures, recurring-issue documentation, knowledge articles, and troubleshooting guides.
- Diagnose and resolve Common Access Card authentication, middleware, card-reader, PKI certificate, and secure VPN issues.
- Use Active Directory to support user accounts, password resets, account unlocking, security-group assignments, permissions, and access-control changes.
- Install, update, and troubleshoot Windows 10 and 11, Microsoft 365, approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software.
- Coordinate with software-license managers to support software compliance and approved application use.
- Troubleshoot Layer 1 cabling, Wi-Fi, IP configuration, switch-port, VLAN, and basic LAN/WLAN connectivity issues involving copper, fiber, transceivers, and related components.
- Coordinate with vendors and original equipment manufacturers to resolve complex, warranty, or escalated hardware and software issues.
Required Qualifications
- Current CompTIA Security+ CE or another DoD 8140/8570 IAT Level II baseline certification.
- At least five years of relevant desktop or technical-support experience and the ability to satisfy the contractual education and experience pathway listed below.
- Experience troubleshooting Windows 10 and 11 Enterprise, Microsoft 365, DoD security baselines, and commercial desktop applications.
- Experience administering Active Directory accounts, password resets, account unlocking, security groups, and permissions.
- Hands-on experience troubleshooting PKI certificates, CAC or smart-card middleware, and secure DoD-approved VPN solutions.
- Working knowledge of CAT5/CAT6 cabling, fiber patching, RJ-45 connections, and basic LAN/WLAN troubleshooting.
- Familiarity with PWCS, wireless hardware, and iOS or Android mobile-device configuration and enrollment.
- Experience managing incident and work-order tickets using Remedy, ServiceNow, or an equivalent ITSM platform.
- Ability to provide polished, customer-facing support in a high-tempo military, executive, or similarly professional environment.
- Ability to work independently and collaboratively and support occasional after-hours maintenance or on-call duties.
- Ability to lift, move, unbox, and position IT equipment weighing up to 40 pounds and traverse Pentagon corridors and secure spaces throughout the workday.
Education and Experience
Candidates must satisfy one of the following contractual labor-category pathways:
- Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
- Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
- No degree, plus at least eight years of general experience, including at least six years of specialized experience.
Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.
Desired Qualifications
- Experience supporting IT operations at the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, an Air Force Communications Focal Point, or another military command center.
- Experience with PWCS asset tracking, property accountability, device provisioning, and lifecycle management.
- Experience deploying operating-system images using Microsoft Endpoint Configuration Manager, SCCM, or another enterprise imaging platform.
- Experience supporting mobile-device management through Microsoft Intune or a comparable platform.
- Strong interpersonal, written, and verbal communication skills with the ability to explain technical solutions to senior military and civilian leaders.
- Strong analytical, troubleshooting, and problem-solving skills.
Salary and Compensation
Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.
Who we are
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
- Pentagon Parking/Metro Reimbursement Benefit
Apply to join our team today! We are always looking to grow our team—if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.
Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields. As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.
The Air Force National Capital Region Information Technology Services program, AFNCR ITS-2, delivers and protects the enterprise IT capabilities supporting senior Air Force leaders, mission partners, and operational users across the National Capital Region. The program sustains secure end-user services, networks, infrastructure, mobility, cybersecurity, and mission-support systems at locations including the Pentagon, Joint Base Andrews, and Joint Base Anacostia-Bolling. Joining this team means providing direct support to users whose missions depend on reliable, responsive, and secure technology every day.
ABSC has an exciting opening for a Desktop Support Technician supporting AFNCR ITS-2 Field Operations at the Pentagon. You will serve as a highly visible, customer-facing technician supporting military personnel, executive leadership, and civilian staff across one of the Department of Defense’s most important operating environments. The role combines Tier 2 desktop support, secure mobility, identity and access support, IT asset deployment, and hands-on troubleshooting throughout the Pentagon complex.
Work Location: 100% onsite at the Pentagon in Arlington, VA
Work Schedule: Day shift, with occasional after-hours scheduled maintenance or on-call rotational support as required.
Security Clearance Required: Active Secret clearance or higher.
Responsibilities
- Provide direct onsite technical analysis, diagnosis, and resolution of complex hardware, software, and peripheral issues for end users and executive customers across the Pentagon complex.
- Install, configure, image, test, maintain, and troubleshoot desktops, laptops, docking stations, monitors, printers, scanners, and related peripheral equipment.
- Provision, issue, receive, and provide Tier 1 support for Personal Wireless Communications Systems, enterprise cellular devices, wireless endpoints, and secure mobile capabilities.
- Support wireless-device migrations, asset audits, lifecycle refreshes, battery and accessory management, device setup, multi-factor authentication, network connectivity, and basic profile configuration.
- Staff the walk-up customer-support center and deploy or receive IT assets with accurate ticket and work-order documentation.
- Use Remedy, ServiceNow, or an equivalent ITSM platform to log, categorize, prioritize, route, track, resolve, and close incidents and service requests.
- Develop and maintain technical procedures, recurring-issue documentation, knowledge articles, and troubleshooting guides.
- Diagnose and resolve Common Access Card authentication, middleware, card-reader, PKI certificate, and secure VPN issues.
- Use Active Directory to support user accounts, password resets, account unlocking, security-group assignments, permissions, and access-control changes.
- Install, update, and troubleshoot Windows 10 and 11, Microsoft 365, approved VPN clients, virtual desktop environments, enterprise security tools, and approved third-party software.
- Coordinate with software-license managers to support software compliance and approved application use.
- Troubleshoot Layer 1 cabling, Wi-Fi, IP configuration, switch-port, VLAN, and basic LAN/WLAN connectivity issues involving copper, fiber, transceivers, and related components.
- Coordinate with vendors and original equipment manufacturers to resolve complex, warranty, or escalated hardware and software issues.
Required Qualifications
- Current CompTIA Security+ CE or another DoD 8140/8570 IAT Level II baseline certification.
- At least five years of relevant desktop or technical-support experience and the ability to satisfy the contractual education and experience pathway listed below.
- Experience troubleshooting Windows 10 and 11 Enterprise, Microsoft 365, DoD security baselines, and commercial desktop applications.
- Experience administering Active Directory accounts, password resets, account unlocking, security groups, and permissions.
- Hands-on experience troubleshooting PKI certificates, CAC or smart-card middleware, and secure DoD-approved VPN solutions.
- Working knowledge of CAT5/CAT6 cabling, fiber patching, RJ-45 connections, and basic LAN/WLAN troubleshooting.
- Familiarity with PWCS, wireless hardware, and iOS or Android mobile-device configuration and enrollment.
- Experience managing incident and work-order tickets using Remedy, ServiceNow, or an equivalent ITSM platform.
- Ability to provide polished, customer-facing support in a high-tempo military, executive, or similarly professional environment.
- Ability to work independently and collaboratively and support occasional after-hours maintenance or on-call duties.
- Ability to lift, move, unbox, and position IT equipment weighing up to 40 pounds and traverse Pentagon corridors and secure spaces throughout the workday.
Education and Experience
Candidates must satisfy one of the following contractual labor-category pathways:
- Associate degree or applicable accredited training certificate, plus at least five years of general experience, including at least three years of specialized experience.
- Bachelor’s degree in an applicable discipline, plus at least four years of general experience, including at least two years of specialized experience.
- No degree, plus at least eight years of general experience, including at least six years of specialized experience.
Applicable disciplines include computer science or systems, information systems or technology, engineering or engineering technology, software engineering or programming, management, natural sciences, social sciences, mathematics, business, or finance.
Desired Qualifications
- Experience supporting IT operations at the Pentagon, Joint Base Andrews, Joint Base Anacostia-Bolling, an Air Force Communications Focal Point, or another military command center.
- Experience with PWCS asset tracking, property accountability, device provisioning, and lifecycle management.
- Experience deploying operating-system images using Microsoft Endpoint Configuration Manager, SCCM, or another enterprise imaging platform.
- Experience supporting mobile-device management through Microsoft Intune or a comparable platform.
- Strong interpersonal, written, and verbal communication skills with the ability to explain technical solutions to senior military and civilian leaders.
- Strong analytical, troubleshooting, and problem-solving skills.
Salary and Compensation
Salary is commensurate with education, experience, knowledge, skills, abilities, and qualifications. The anticipated salary range for this requisition is $80,000–$115,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position’s responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor-category requirements, and applicable laws or requirements.
Who we are
ABSC is a technology and services company that combines the agility of a small business with proven processes refined over more than two decades in business. We specialize in supporting public sector clients in the Intelligence, Defense, Health, and Safety areas. Our team stands ready to deliver the next generation of programs, personnel, and solutions to help advance our federal government customers’ driving innovation, agility, and security across all mission areas.
Some of our benefits include
- Generous PTO plus 11 Federal Holidays
- Retirement Planning – 401k Fully Vested with Match
- Annual Health and Wellness Allowance – buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development – Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off – Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match – ABSC matches an employee’s donation to a qualifying charity
- Referral Program – We pay for internal and external referrals!
- LOV Awards – Earn bonus awards throughout the year from our Living Our Values awards program
- Pentagon Parking/Metro Reimbursement Benefit
Apply to join our team today! We are always looking to grow our team—if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don’t need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
Equal Opportunity Employer, including veterans and individuals with disabilities.
Desktop Support Team Lead Jobs by Experience Level
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Find JobsDesktop Support Team Lead Job Market
Who's Hiring
- Axiom Technologies84
- Ovation Workplace services36
- NTT DATA12
- Gr8ttek7
- Leidos5
Top Industries Hiring
- Technology & Software10
- Staffing & Recruiting3
- Consulting & Professional Services2
- Manufacturing1
- Mining & Natural Resources1
What Employers Look For
The qualifications that appear most often in desktop support team lead jobs.
- 3 to 5 years of IT support experience including at least 1 year in a supervisory role
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or similar tools
- CompTIA A+ certification or equivalent vendor-neutral credential
- Experience managing Windows and macOS endpoints in an enterprise environment
- ITIL Foundation certification or working knowledge of ITIL service management principles
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Desktop Support Team Lead Job Search
Quantify your team leadership outcomes
Hiring managers want to see the size of teams you've led and what improved under your watch. Replace vague claims with specifics: ticket resolution rates, SLA compliance improvements, or how many technicians you coached and developed into senior roles.
Certify beyond the CompTIA baseline
Most desktop support team lead candidates hold CompTIA A+ already. Standing out means adding ITIL 4 Foundation or a Microsoft 365 certification, which signals you can align support operations with service management frameworks that IT directors actually care about.
Apply early to roles that fit
Migrate Mate lists desktop support team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your ITSM tools
Filter for openings that mention the platforms you know best, whether that's ServiceNow, Jira Service Management, or Freshservice. Demonstrating hands-on administrative experience with the employer's exact toolset moves your application past the first screening round.
Prepare for scenario-based interview questions
Interviewers for team lead roles frequently ask how you'd handle a technician consistently missing SLA targets or a sudden ticket surge during a system outage. Prepare two or three concrete examples from past roles using a situation, action, and result structure.
Negotiate scope, not just compensation
When you receive an offer, clarify headcount authority, on-call rotation expectations, and budget ownership for hardware procurement. Desktop support team lead roles vary widely in actual decision-making power, and getting this in writing protects you from title inflation.
Desktop Support Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most desktop support team leads?
The most active employers for desktop support team leads right now are Axiom Technologies, Ovation Workplace services, and NTT DATA, and the most openings are in California, Pennsylvania, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, federal contractors, and large financial institutions tend to post the most volume for this role.
How many desktop support team lead jobs are remote?
About 23% of desktop support team lead openings are fully remote or hybrid as of November 2026, though the role is more often on-site than fully distributed. Sub-areas with the highest remote share include ITSM tool administration and IT operations coordination roles where hands-on hardware support is handled by field technicians.
How do you become a desktop support team lead?
Start by building several years of hands-on desktop support experience, then take on informal leadership tasks like mentoring junior technicians or running shift coverage. Add an ITIL certification to demonstrate service management knowledge, then apply for senior technician or lead roles where supervisory duties are part of the job description.
Can you get a desktop support team lead job with little experience?
Moving into a team lead role with limited experience is possible if you've already demonstrated leadership informally, such as training new hires, owning an ITSM queue, or leading a hardware rollout project. Smaller organizations and managed service providers are more likely to promote from within or hire candidates who show strong process knowledge even without a formal lead title.
What does the desktop support team lead interview process look like?
Most employers run a phone screen with HR, followed by a technical interview covering endpoint management and ITSM tools, and then a final round with an IT director or hiring manager that focuses on leadership style and escalation scenarios. Some organizations add a practical exercise where you walk through how you'd handle a staffing or service delivery problem.
Where can I find and apply to desktop support team lead jobs?
You can find and apply to desktop support team lead jobs on Migrate Mate, which lists current openings from employers across the United States. Search for roles that match your experience level and tool expertise, then apply directly to each listing that fits.
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