End-User Support Specialist Jobs
End-User Support Specialist jobs are open across healthcare, financial services, higher education, and enterprise technology, at every level from entry-level helpdesk to senior desktop and field support, with specializations in hardware troubleshooting, software deployment, and ITSM administration. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 11+ End-User Support Specialist jobs









Description -
A Business Planning
00B06I - Business Planning Manager 4
Job Summary
The North America Business Planning team works directly with sales leadership, finance, product category teams, compensation, along with a variety of internal support organizations to define, manage and operationally execute strategic business plans to drive sales. As a member of the Business Planning team, this position engages closely with US End User Print Sales leadership to drive business execution excellence on a daily basis and ensure the team is strategically positioned for the future. This individual will work closely with the sales teams to drive business management, strategy and execution across
Responsibilities
- Own quota deployment, sales forecasting, and budget management across US End User Print end-user field and inside teams.
- Works independently to construct highly complex statistical and financial models to forecast business performance; coaches others on model development.
- Responsible for sales coverage strategy, design and deployment across multiple segments.
- Establishes the metrics required to measure business performance and develops the process for identifying and addressing execution gaps.
- Defines the metrics (KPIs) required to measure business performance, and compares actual data to forecasted values
- Leads cross-functional teams across the entire span of business planning activities.
- Contributes to priority projects by adding creative insights and developing recommendations.
- Partners with business leaders to develop business plans and proactively identify new opportunities.
- Develops go-forward business plan recommendations based on potential risks and returns.
- Identifies cutting-edge analytical tools, models, and methods for making key business decisions.
- Demonstrates a high level of business acumen and technical expertise in areas such as business planning, operational management, and financial analysis.
Education & Experience Recommended
- Four-year or Graduate Degree in Business Administration, Finance, Economics, or any other related discipline or commensurate work experience or demonstrated competence.
- Typically has 7-10 years of work experience, preferably in strategy, planning, operations, market research, or a related field.
Knowledge & Skills
- Analytics
- Business Intelligence
- Sales Strategies
- Competitive Intelligence
- Customer Insights
- Dashboard
- Data Analysis
- Executive Presentation
- Power BI
- Thought Leadership
Cross-Org Skills
- Effective Communication
- Results Orientation
- Learning Agility
- Digital Fluency
Impact & Scope
- Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.
Complexity
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
Disclaimer
- This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
The pay range for this role is $105,050 to $161,800 USD annually with additional
opportunities for pay in the form of bonus and/or equity (applies to United
States of America candidates only). Pay varies by work location, job-related
knowledge, skills, and experience.
Benefits:
HP offers a comprehensive benefits package for this position, including:
- Health insurance
- Dental insurance
- Vision insurance
- Long term/short term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure
- 11 paid holidays
- Additional flexible paid vacation and sick leave (US benefits overview
[https://hpbenefits.ce.alight.com/])
The compensation and benefits information is accurate as of the date of this
posting. The Company reserves the right to modify this information at any time,
with or without notice, subject to applicable law.
Job -
Business PlanningSchedule -
Full timeShift -
No shift premium (United States of America)Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “ Know Your Rights: Workplace Discrimination is Illegal "
See All 11 End-User Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEnd-User Support Specialist Job Market
Who's Hiring



What Employers Look For
The qualifications that appear most often in End-User support specialist jobs.
- Experience supporting Windows and macOS endpoints in a corporate or enterprise environment
- Proficiency with a major ITSM or ticketing platform such as ServiceNow or Jira Service Management
- Strong knowledge of Active Directory, user account provisioning, and group policy administration
- CompTIA A+ certification or equivalent demonstrated hardware and software troubleshooting experience
- Ability to support Microsoft 365 applications including Outlook, Teams, and SharePoint
- Associate degree or equivalent work experience in information technology or a related field
Tips for Your End-User Support Specialist Job Search
Quantify your ticket resolution metrics
Hiring managers for end-user support roles respond to numbers. Pull your average ticket resolution time, first-call resolution rate, or customer satisfaction scores from your current ticketing system and put them directly in your resume bullet points, not just in interviews.
List every tool and platform you've touched
End-user support postings filter heavily on tools. Make sure your resume calls out the specific ITSM platforms, remote desktop software, endpoint management consoles, and operating systems you've supported, even if a tool was used only in a contract or internship role.
Apply early to roles that fit
Migrate Mate lists end-user support specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by environment type
A corporate Windows environment, a Mac-heavy creative agency, and a hospital system each test very different skills. Filter your search by environment when you can, and tailor your resume summary to mirror the specific stack mentioned in each posting before you apply.
Prepare for the hands-on technical screen
Many end-user support interviews include a live troubleshooting scenario, not just behavioral questions. Practice walking through a systematic diagnostic process out loud, from basic connectivity checks to escalation decisions, so your methodology is clear to the interviewer.
Negotiate scope before you negotiate salary
Before salary conversations, clarify whether the role covers on-site support only or includes remote user coverage, after-hours on-call, and asset management. Broader scope significantly affects workload, so confirm the full picture before you accept any offer.
End-User Support Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most end-user support specialists?
Phoenix Contact, HP, and Ascension are hiring the most end-user support specialists right now, with openings concentrated in Texas, Ohio, and Utah, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at organizations mid-way through IT modernization projects or enterprise software migrations.
How many end-user support specialist jobs are remote?
About 50% of end-user support specialist openings are fully remote or hybrid as of November 2026, though the share varies sharply by sub-specialty. Cloud application support and software deployment coordination roles are the most likely to be fully remote, while hardware break-fix and deskside support roles nearly always require on-site presence.
How do you become an end-user support specialist?
Start by building foundational skills in PC hardware, operating systems, and basic networking, either through a formal IT program, a community college certificate, or self-study. Earn an entry-level certification such as CompTIA A+ to validate those skills to employers. Then pursue a helpdesk or tier-one support role to build real ticketing experience before moving into a dedicated end-user support specialist position.
Can you get hired as an end-user support specialist with little experience?
Yes, many organizations hire candidates with limited professional experience if they can demonstrate hands-on ability. Build a home lab to practice reimaging machines, configuring user accounts, and resolving connectivity issues. Volunteer IT support for a nonprofit or school district gives you verifiable experience to cite. Entry-level postings often value a CompTIA A+ certification and a clear diagnostic methodology over years of job history.
What does the end-user support specialist interview process look like?
Most hiring processes start with a recruiter phone screen focused on your tool familiarity and availability. A technical interview or scenario-based screen follows, where you walk through how you would diagnose a common issue such as a user locked out of their account or a laptop failing to connect to the network. Final rounds typically involve a conversation with the IT manager and sometimes a peer on the support team.
Where can I find and apply to end-user support specialist jobs?
You can find and apply to end-user support specialist jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level, preferred environment, and location, then apply directly to each one that fits your situation.
See All 11 End-User Support Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs