Remote Customer Solutions Architect Jobs
Remote customer solutions architect jobs are open across the U.S. at remote-first firms and distributed teams in sectors like software, cloud infrastructure, and enterprise technology. Employers hiring remotely right now include Genesys, Cisco, and Fenix24. Find a role that fits below and apply directly.
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Showing 5 of 7+ Remote Customer Solutions Architect jobs
About Us
Fenix24 is a global leader in breach recovery and pre-breach operational recoverability, redefining cyber resilience with the world's first Recovery Dependency Modeling and Recoverability Intelligence Platform, Argos99. Fenix24's breach recovery team is the largest in the world and has led more than 500 ransomware recoveries in 96 countries, including 30 of the Fortune 500. Pre-breach operational recoverability is founded on that real-world experience and is powered by Argos99 and our Resiliency Operations Center.
Our recoverability platform is purpose-built by frontline recovery experts and is deployed across hybrid cloud and on-premise environments; delivering measurable improvements in recovery readiness and faster, more confident restoration when ransomware strikes.
About This Position
We are searching for a Customer Solutions Architect to join our Fenix24 team. In this role, you will be responsible for the technical success of a portfolio of Argos99 customers after the sale. As their named technical point of contact, you will lead onboarding, configure data sources, and work directly with customers' IT and security teams to build a complete, accurate picture of their environment. When a customer needs something that the platform doesn't do yet, such as a new data source or a ServiceNow integration, you'll design the solution with them and work with our engineering team to deliver it. This is a remote role. Because our customers sometimes need help during active incidents, occasional after-hours availability is expected.
Key Responsibilities
- Serve as the named technical point of contact for a portfolio of Argos99 customers, from contract signature through renewal.
- Lead technical onboarding: kickoff, onboarding plan, connectivity and access, and sign-off against agreed success criteria.
- Configure and validate data sources across identity, endpoint, infrastructure, network and backup systems, and verify data quality in the Argos99 knowledge graph.
- Design solutions for customer needs the platform doesn't yet cover, including new collectors and integrations such as ServiceNow CMDB, and write clear requirements for engineering.
- Coordinate customer-side testing and validate delivered solutions with the customer before go-live.
- Run regular technical reviews on coverage, data health and open issues, and catch problems before the customer does.
- Triage customer issues, resolve configuration problems directly, and give engineering complete diagnoses for product defects.
- Support Fenix24's services and incident response teams with Argos99 data and environment context during any assigned customer incidents.
- Bring customer feedback, recurring needs and onboarding friction back to product and engineering.
- Other duties as required.
Qualifications, Requirements & Preferred Skills
- Bachelor's degree in a technical field, or equivalent practical experience.
- 5 or more years in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer.
- Experience leading customer implementations or onboarding projects: building the plan, managing timelines and dependencies, and keeping customer and internal stakeholders aligned through to completion.
- Strong working knowledge of enterprise infrastructure: Active Directory and Entra ID, Azure and AWS, virtualization, networking and backup platforms.
- Understanding of APIs, data flows and authentication models (OAuth, service accounts, least privilege) sufficient to design integrations and write requirements.
- Scripting experience (Python or PowerShell) for troubleshooting and configuration.
- Preferred: background in security operations, incident response or disaster recovery, and experience with asset inventory, CMDB or CAASM tools, especially ServiceNow.
- Excellent analytical, organization, and problem-solving skills.
- Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities.
- Ability to form relationships across all levels of the company while modeling Fenix24’s Culture and Values.
About Us
Fenix24 is a global leader in breach recovery and pre-breach operational recoverability, redefining cyber resilience with the world's first Recovery Dependency Modeling and Recoverability Intelligence Platform, Argos99. Fenix24's breach recovery team is the largest in the world and has led more than 500 ransomware recoveries in 96 countries, including 30 of the Fortune 500. Pre-breach operational recoverability is founded on that real-world experience and is powered by Argos99 and our Resiliency Operations Center.
Our recoverability platform is purpose-built by frontline recovery experts and is deployed across hybrid cloud and on-premise environments; delivering measurable improvements in recovery readiness and faster, more confident restoration when ransomware strikes.
About This Position
We are searching for a Customer Solutions Architect to join our Fenix24 team. In this role, you will be responsible for the technical success of a portfolio of Argos99 customers after the sale. As their named technical point of contact, you will lead onboarding, configure data sources, and work directly with customers' IT and security teams to build a complete, accurate picture of their environment. When a customer needs something that the platform doesn't do yet, such as a new data source or a ServiceNow integration, you'll design the solution with them and work with our engineering team to deliver it. This is a remote role. Because our customers sometimes need help during active incidents, occasional after-hours availability is expected.
Key Responsibilities
- Serve as the named technical point of contact for a portfolio of Argos99 customers, from contract signature through renewal.
- Lead technical onboarding: kickoff, onboarding plan, connectivity and access, and sign-off against agreed success criteria.
- Configure and validate data sources across identity, endpoint, infrastructure, network and backup systems, and verify data quality in the Argos99 knowledge graph.
- Design solutions for customer needs the platform doesn't yet cover, including new collectors and integrations such as ServiceNow CMDB, and write clear requirements for engineering.
- Coordinate customer-side testing and validate delivered solutions with the customer before go-live.
- Run regular technical reviews on coverage, data health and open issues, and catch problems before the customer does.
- Triage customer issues, resolve configuration problems directly, and give engineering complete diagnoses for product defects.
- Support Fenix24's services and incident response teams with Argos99 data and environment context during any assigned customer incidents.
- Bring customer feedback, recurring needs and onboarding friction back to product and engineering.
- Other duties as required.
Qualifications, Requirements & Preferred Skills
- Bachelor's degree in a technical field, or equivalent practical experience.
- 5 or more years in a customer-facing technical role, such as technical account manager, solutions architect, implementation engineer, or senior systems or security engineer.
- Experience leading customer implementations or onboarding projects: building the plan, managing timelines and dependencies, and keeping customer and internal stakeholders aligned through to completion.
- Strong working knowledge of enterprise infrastructure: Active Directory and Entra ID, Azure and AWS, virtualization, networking and backup platforms.
- Understanding of APIs, data flows and authentication models (OAuth, service accounts, least privilege) sufficient to design integrations and write requirements.
- Scripting experience (Python or PowerShell) for troubleshooting and configuration.
- Preferred: background in security operations, incident response or disaster recovery, and experience with asset inventory, CMDB or CAASM tools, especially ServiceNow.
- Excellent analytical, organization, and problem-solving skills.
- Demonstrated strong written and oral communication skills, including strong relationship building skills and leadership capabilities.
- Ability to form relationships across all levels of the company while modeling Fenix24’s Culture and Values.
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Find JobsRemote Customer Solutions Architect Job Market
Who's Hiring
Top Industries Hiring
- Renewable Energy
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote customer solutions architect jobs.
- 5 or more years of experience in solutions engineering, pre-sales, or technical consulting roles
- Hands-on proficiency with at least one major cloud platform such as AWS, Azure, or Google Cloud
- Demonstrated ability to design and present technical architectures to both technical and executive audiences
- Experience with enterprise software integration, APIs, and cloud-native application patterns
- Strong communication and storytelling skills for translating complex solutions into customer business value
- Relevant cloud or solutions architecture certification preferred or required by most employers
Tips for Your Remote Customer Solutions Architect Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer solutions architect openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated postings.
Show async communication skills concretely
Remote customer solutions architect employers screen for written clarity before anything else. Include links to solution briefs, technical summaries, or customer-facing documentation you've authored to prove you communicate well without a room to work from.
Get certified on platforms remote employers use
AWS, Google Cloud, Salesforce, and Azure certifications signal technical credibility fast. Remote hiring managers for customer solutions architect roles often use these certifications as a first filter, especially when they can't evaluate you in person.
Prepare for remote discovery call interviews
Remote customer solutions architect interviews frequently simulate real customer calls over video. Practice running structured discovery conversations, whiteboarding solutions virtually, and asking clarifying questions in a format that works without body language or in-room presence.
Remote Customer Solutions Architect Jobs: Frequently Asked Questions
How do I get a remote customer solutions architect job?
Remote customer solutions architect roles go to candidates who can demonstrate strong async communication, technical depth, and the ability to manage complex customer relationships without in-person support. Remote employers screen heavily for written clarity, comfort with video-based discovery calls, and experience using tools like Salesforce, Gainsight, or Slack to coordinate across distributed teams. A portfolio of documented customer wins or solution designs gives you a concrete edge.
Which companies hire remote customer solutions architects?
Companies hiring remote customer solutions architects right now include Genesys, Cisco, and Fenix24, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, cloud platform providers, and distributed enterprise software teams are among the most consistent hirers of this role.
Can you get a remote customer solutions architect job with no experience?
Yes, but remote entry-level customer solutions architect roles are limited because employers expect you to work independently from day one. Early-career candidates have the best shot at remote-first startups and smaller SaaS companies willing to invest in development. Showing hands-on technical projects, customer-facing internships, or solutions documentation you've built yourself can open doors when formal experience is thin.
Do you need a degree for remote customer solutions architect jobs?
Not always. Many remote employers prioritize demonstrated technical ability, customer-facing results, and familiarity with the relevant platforms over a specific degree. Cloud certifications, solution design samples, and a history of successful customer engagements carry real weight. A degree in computer science, engineering, or a related field helps with larger enterprise employers but rarely makes or breaks a strong candidate.
Which industries hire the most remote customer solutions architects?
Remote customer solutions architect roles concentrate in Renewable Energy and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams to serve customers across multiple time zones, making remote customer solutions architects a natural fit for how they operate.
See All 7 Remote Customer Solutions Architect Jobs
Find roles that match your experience and apply in just a few clicks.
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