Customer Solutions Architect Jobs
Customer Solutions Architect jobs are open across enterprise software, cloud services, telecommunications, and financial services, from associate to principal and director levels, with specializations in pre-sales, technical advisory, and cloud architecture. Find a role that fits below and apply directly.
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Showing 5 of 22+ Customer Solutions Architect jobs
Description
We’re looking for an experienced, hands-on Customer Solutions DevOps Architect to join our US Delivery & Operations team, helping us improve how Orion Health’s solutions are deployed, automated and operated across our US healthcare customers.
This is a newly created role with a broad remit across our US customer environments. You’ll take ownership of larger technical and operational improvement initiatives, from improving deployment automation and reducing deployment windows to optimising cloud infrastructure, reducing technical debt and helping us establish new customer environments more efficiently.
Working primarily across AWS, Ansible and Terraform, you’ll partner closely with our SRE, DBA, Delivery and Operations teams to solve complex infrastructure and deployment challenges. You’ll have the technical experience to take a problem, investigate the options and turn it into a practical, scalable solution.
This is a senior individual contributor role suited to someone who enjoys being hands-on, solving complex operational problems and improving the way technology is delivered. You’ll have input into our DevOps direction while working closely with US Delivery & Operations leadership on the priorities that will have the greatest impact across our customer portfolio.
What you’ll be doing
As Customer Solutions DevOps Architect at Orion Health, you will:
- Own larger DevOps and operational improvement initiatives across our US customer environments.
- Improve and automate deployment processes using Ansible, helping reduce manual effort and shorten deployment windows.
- Design, provision and optimise AWS infrastructure supporting Orion Health customer solutions.
- Use Infrastructure as Code practices, including Terraform, to improve the consistency and repeatability of customer environments.
- Help accelerate the establishment of infrastructure and environments for new customer implementations.
- Identify opportunities to reduce unnecessary infrastructure and optimise cloud and operational costs.
- Work towards greater consistency across customer environments, reducing unnecessary variation and preventing the accumulation of technical debt.
- Investigate operational and infrastructure problems, lead root-cause analysis and implement sustainable improvements rather than short-term fixes.
- Partner with our SRE and DBA on reliability, performance and infrastructure initiatives.
- Contribute technical expertise to database initiatives, including migrations and performance improvements.
- Work with Delivery, Operations and technical teams to improve CI/CD, automation and operational practices.
- Evaluate new approaches through proof of concepts and help turn successful ideas into repeatable operational practices.
- Contribute to secure, reliable and scalable operational environments, working with relevant technical and compliance teams.
- Document architecture, deployment approaches and operational standards so they can be consistently adopted across teams.
- Contribute technical insight to the ongoing DevOps roadmap for our US customer solutions.
About you
You’re an experienced DevOps professional who enjoys getting into complex environments, understanding what could work better and then taking ownership of improving it.
You’re comfortable operating at a senior level, but you still enjoy being hands-on. You can move between looking at the bigger operational problem and getting into the technical detail required to solve it.
You don’t need every problem to arrive with a predefined solution. You’re comfortable being given an outcome – whether that’s reducing AWS costs, shortening a deployment window or improving the consistency of multiple environments – and working out the best way to achieve it.
Just as importantly, you work well with others. This role works across multiple teams and technical disciplines, so you’ll be able to explain your thinking clearly, challenge existing approaches constructively and build strong working relationships.
You’ll bring:
- 10+ years’ experience in DevOps, cloud infrastructure, platform engineering, SRE or a comparable technical operations environment.
- Strong hands-on AWS experience, with a solid understanding of cloud infrastructure, services, architecture and optimisation.
- Strong experience with Ansible, particularly for deployment automation and configuration management.
- Strong understanding of CI/CD practices and automated software delivery, with experience improving deployment processes in complex production environments.
- Experience supporting scalable, reliable and business-critical production environments.
- Demonstrated ability to identify and implement improvements to infrastructure, deployment processes and operational efficiency.
- Experience investigating technical problems and driving root-cause fixes.
- Familiarity with broader DevOps practices and technologies, including containerisation, automated testing, monitoring and event management, security and operational tooling.
- The ability to work independently on broad technical problems and take initiatives through from investigation to implementation.
- Strong communication and collaboration skills, with the ability to work effectively across engineering, operations, database and delivery teams.
Preferred experience:
- Hands-on experience with Terraform and Infrastructure as Code.
- Working knowledge of relational databases, particularly PostgreSQL, and exposure to database migrations or optimisation initiatives.
- Experience optimising AWS environments for cost, performance and scalability.
- Experience working across multiple customer or production environments and driving greater standardisation between them.
- Health-tech experience or experience working within another highly regulated, business-critical environment.
- Previous experience working with SaaS, enterprise software or complex customer-hosted solutions.
Why join Orion Health?
For more than 30 years, Orion Health has been helping healthcare organisations use data to improve patient outcomes. Our technology supports more connected, informed care by bringing health information together and making it accessible to the people who need it.
As part of the HEALWELL AI group, we’re contributing to healthcare innovation through data, digital technology and AI.
This is an opportunity to join our US Delivery & Operations organisation in a newly created role where your work will have visible impact. You’ll have the opportunity to improve how we deploy and operate solutions across our US customer portfolio, tackle meaningful technical challenges and help us build faster, more efficient and more scalable ways of working.
You’ll join a collaborative team that values people who take ownership, share knowledge, solve problems together and can have some fun along the way.
Salary: USD $145,000–$165,000 per year, depending on experience and qualifications.
US work authorization: Applicants must be authorized to work in the United States. Orion Health is unable to provide employment visa sponsorship for this position.
We use a secure platform with AI tools that help organise applications fairly and efficiently. All hiring decisions are made by humans, and your data is handled per applicable privacy laws. For additional privacy information, see our Privacy Statement.
Description
We’re looking for an experienced, hands-on Customer Solutions DevOps Architect to join our US Delivery & Operations team, helping us improve how Orion Health’s solutions are deployed, automated and operated across our US healthcare customers.
This is a newly created role with a broad remit across our US customer environments. You’ll take ownership of larger technical and operational improvement initiatives, from improving deployment automation and reducing deployment windows to optimising cloud infrastructure, reducing technical debt and helping us establish new customer environments more efficiently.
Working primarily across AWS, Ansible and Terraform, you’ll partner closely with our SRE, DBA, Delivery and Operations teams to solve complex infrastructure and deployment challenges. You’ll have the technical experience to take a problem, investigate the options and turn it into a practical, scalable solution.
This is a senior individual contributor role suited to someone who enjoys being hands-on, solving complex operational problems and improving the way technology is delivered. You’ll have input into our DevOps direction while working closely with US Delivery & Operations leadership on the priorities that will have the greatest impact across our customer portfolio.
What you’ll be doing
As Customer Solutions DevOps Architect at Orion Health, you will:
- Own larger DevOps and operational improvement initiatives across our US customer environments.
- Improve and automate deployment processes using Ansible, helping reduce manual effort and shorten deployment windows.
- Design, provision and optimise AWS infrastructure supporting Orion Health customer solutions.
- Use Infrastructure as Code practices, including Terraform, to improve the consistency and repeatability of customer environments.
- Help accelerate the establishment of infrastructure and environments for new customer implementations.
- Identify opportunities to reduce unnecessary infrastructure and optimise cloud and operational costs.
- Work towards greater consistency across customer environments, reducing unnecessary variation and preventing the accumulation of technical debt.
- Investigate operational and infrastructure problems, lead root-cause analysis and implement sustainable improvements rather than short-term fixes.
- Partner with our SRE and DBA on reliability, performance and infrastructure initiatives.
- Contribute technical expertise to database initiatives, including migrations and performance improvements.
- Work with Delivery, Operations and technical teams to improve CI/CD, automation and operational practices.
- Evaluate new approaches through proof of concepts and help turn successful ideas into repeatable operational practices.
- Contribute to secure, reliable and scalable operational environments, working with relevant technical and compliance teams.
- Document architecture, deployment approaches and operational standards so they can be consistently adopted across teams.
- Contribute technical insight to the ongoing DevOps roadmap for our US customer solutions.
About you
You’re an experienced DevOps professional who enjoys getting into complex environments, understanding what could work better and then taking ownership of improving it.
You’re comfortable operating at a senior level, but you still enjoy being hands-on. You can move between looking at the bigger operational problem and getting into the technical detail required to solve it.
You don’t need every problem to arrive with a predefined solution. You’re comfortable being given an outcome – whether that’s reducing AWS costs, shortening a deployment window or improving the consistency of multiple environments – and working out the best way to achieve it.
Just as importantly, you work well with others. This role works across multiple teams and technical disciplines, so you’ll be able to explain your thinking clearly, challenge existing approaches constructively and build strong working relationships.
You’ll bring:
- 10+ years’ experience in DevOps, cloud infrastructure, platform engineering, SRE or a comparable technical operations environment.
- Strong hands-on AWS experience, with a solid understanding of cloud infrastructure, services, architecture and optimisation.
- Strong experience with Ansible, particularly for deployment automation and configuration management.
- Strong understanding of CI/CD practices and automated software delivery, with experience improving deployment processes in complex production environments.
- Experience supporting scalable, reliable and business-critical production environments.
- Demonstrated ability to identify and implement improvements to infrastructure, deployment processes and operational efficiency.
- Experience investigating technical problems and driving root-cause fixes.
- Familiarity with broader DevOps practices and technologies, including containerisation, automated testing, monitoring and event management, security and operational tooling.
- The ability to work independently on broad technical problems and take initiatives through from investigation to implementation.
- Strong communication and collaboration skills, with the ability to work effectively across engineering, operations, database and delivery teams.
Preferred experience:
- Hands-on experience with Terraform and Infrastructure as Code.
- Working knowledge of relational databases, particularly PostgreSQL, and exposure to database migrations or optimisation initiatives.
- Experience optimising AWS environments for cost, performance and scalability.
- Experience working across multiple customer or production environments and driving greater standardisation between them.
- Health-tech experience or experience working within another highly regulated, business-critical environment.
- Previous experience working with SaaS, enterprise software or complex customer-hosted solutions.
Why join Orion Health?
For more than 30 years, Orion Health has been helping healthcare organisations use data to improve patient outcomes. Our technology supports more connected, informed care by bringing health information together and making it accessible to the people who need it.
As part of the HEALWELL AI group, we’re contributing to healthcare innovation through data, digital technology and AI.
This is an opportunity to join our US Delivery & Operations organisation in a newly created role where your work will have visible impact. You’ll have the opportunity to improve how we deploy and operate solutions across our US customer portfolio, tackle meaningful technical challenges and help us build faster, more efficient and more scalable ways of working.
You’ll join a collaborative team that values people who take ownership, share knowledge, solve problems together and can have some fun along the way.
Salary: USD $145,000–$165,000 per year, depending on experience and qualifications.
US work authorization: Applicants must be authorized to work in the United States. Orion Health is unable to provide employment visa sponsorship for this position.
We use a secure platform with AI tools that help organise applications fairly and efficiently. All hiring decisions are made by humans, and your data is handled per applicable privacy laws. For additional privacy information, see our Privacy Statement.
Customer Solutions Architect Jobs by Experience Level
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Find JobsCustomer Solutions Architect Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Renewable Energy
- Distribution & Wholesale
- E-Commerce & Online Marketplaces
What Employers Look For
The qualifications that appear most often in customer solutions architect jobs.
- 5 or more years of experience in solutions engineering, pre-sales, or technical consulting roles
- Hands-on proficiency with at least one major cloud platform such as AWS, Azure, or Google Cloud
- Demonstrated ability to design and present technical architectures to both technical and executive audiences
- Experience with enterprise software integration, APIs, and cloud-native application patterns
- Strong communication and storytelling skills for translating complex solutions into customer business value
- Relevant cloud or solutions architecture certification preferred or required by most employers
Tips for Your Customer Solutions Architect Job Search
Tailor your resume to pre-sales outcomes
Customer solutions architects are judged on deals influenced, not just projects delivered. Reframe your experience around revenue supported, deal sizes worked, and customer problems solved so hiring managers can see your commercial impact immediately.
Apply early to roles that fit
Migrate Mate lists customer solutions architect openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Get cloud certifications before you apply
Most customer solutions architect postings list at least one major cloud certification as a minimum requirement. Earning an associate-level credential before applying removes a common early screening filter and signals hands-on technical credibility to hiring teams.
Show architecture diagrams in your portfolio
Bring two or three sanitized architecture diagrams or solution proposals to interviews. Customer solutions architect roles are assessed on whiteboarding and scoping ability, and a concrete artifact demonstrates that skill faster than any verbal description.
Research the company's product tier before interviews
Interviewers for customer solutions architect roles expect you to understand their platform deeply. Study the product's architecture, typical customer use cases, and known integration challenges before the technical screen so your questions and answers reflect genuine product knowledge.
Negotiate total compensation, not just base salary
Customer solutions architect offers often include variable components tied to quota attainment or customer expansion metrics. Before accepting, clarify how the variable portion is calculated, what quota attainment typically looks like, and whether equity or commissions are part of the package.
Customer Solutions Architect Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions architects?
The most active employers for customer solutions architects right now are Genesys, Apple, and Amazon, and the most openings are in California, Texas, and Washington, based on current listings on Migrate Mate as of November 2026. Enterprise cloud and software vendors consistently account for the largest share of open roles.
How many customer solutions architect jobs are remote?
About 100% of customer solutions architect openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on video-based discovery calls and virtual whiteboarding sessions. Pre-sales focused positions and cloud-native companies tend to offer the highest share of remote flexibility compared to on-site implementation or field-heavy roles.
How do you become a customer solutions architect?
Start by building deep expertise in a specific technology domain, such as cloud infrastructure, data platforms, or cybersecurity. Transition into a customer-facing technical role like solutions engineer or technical account manager to develop pre-sales instincts. Earn a cloud or platform certification to validate your skills, then apply to associate-level customer solutions architect roles and grow from there.
Can you get hired as a customer solutions architect without direct experience in the role?
Yes, candidates from adjacent roles such as solutions engineer, cloud consultant, technical account manager, or software engineer regularly make the transition. Employers care most about your ability to scope customer problems, design credible solutions, and communicate value to non-technical stakeholders. Highlighting customer-facing projects and any pre-sales exposure in your resume makes the pivot much more legible to hiring managers.
What does the customer solutions architect interview process look like?
Most processes include a recruiter screen, a hiring manager conversation focused on your customer-facing experience, a technical deep-dive or whiteboarding session where you design a solution to a realistic customer scenario, and a final round with cross-functional stakeholders such as sales or product leaders. Some companies also include a presentation exercise where you pitch a mock solution to a panel.
Where can I find and apply to customer solutions architect jobs?
You can find and apply to customer solutions architect jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the job page.
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