Remote Field Services Engineer Jobs
Remote Field Services Engineer jobs are open across the U.S. in sectors like enterprise software, telecommunications, industrial automation, and managed IT services, from entry-level support roles to senior field engineers on fully distributed teams. Companies hiring remotely right now include Lenovo, Hayden AI, and 2020 Companies. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 10+ Remote Field Services Engineer jobs
Location
Pennsylvania - Work From Home
Employment Type
Full time
Location Type
Remote
Department
OperationsField Services
Compensation
- $140,540 – $182,701 • Offers Equity • Offers Bonus
We determine fair compensation for each position by considering market rates, qualifications, experience, and location.
This job posting reflects a salary range based on different levels within the position, which are primarily determined by location. Your interview performance will help us determine your base salary offer within this range.
Keep in mind that salary is just one piece of Hayden's total compensation package. We also offer equity and a company-wide bonus plan. Additional benefits are shared as part of this job posting.
Benefits and Perks
There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems & Device Engineering, Operations, Communications, and more!)
Options for medical, dental, and vision coverage for employees and dependents (for US employees)
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)
401(k) with 3% company matching
Unlimited PTO
Daily catered lunches in our San Francisco office
At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.
Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.
About Us
At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.
What the job involves
As a Systems Engineer on our Field Services team, you serve as a critical engineering authority for production-deployed systems. You act as the bridge between Engineering and Field Operations, moving beyond tactical troubleshooting to lead root cause investigations and design long-term improvements for equipment uptime. This role is essential for ensuring the seamless operation of endpoint devices in the Hayden AI production environments.
Responsibilities:
Tier 3 Escalation: Serve as the primary escalation point for complex, high-impact incidents that exceed standard field support scope.
Root Cause Analysis: Perform deep-dive investigations into hardware, software, firmware, and network failures, delivering structured post-mortems with corrective action plans that drive permanent resolution.
Operational Engineering: Partner with Product and Engineering teams to design and implement targeted enhancements that address recurring field issues at scale.
Technical Documentation: Author runbooks, decision trees, and diagnostic workflows that empower Tier 1 and Tier 2 teams, and maintain a living knowledge base that evolves with the product.
Production Activation: Oversee the end-to-end transition of newly installed units into active production, validate production readiness and coordinate activation before units go live on customer fleets.
Strategic Rollouts: Support and execute the staged software and firmware updates across production and pilot fleets, monitoring post-deployment behavior and leading rapid response if regressions are detected.
Cross-Functional Collaboration: Act as the engineering bridge between Field Operations, Product, and Engineering — translating field feedback and failure patterns into hardware/software improvements.
Team Enablement: Deliver training sessions and technical briefings to field technicians and support staff to continuously raise the technical baseline across the organization.
Travel Requirements:
Position requires occasional travel, approximately once per quarter. Travel may include travel to customer sites.
Required Qualifications:
Education & Experience: Bachelor’s degree in Engineering, Computer Science, or a related field, with 3+ years of experience in a systems engineering or technical support role.
Industry Expertise: Experience in the Photo Enforcement industry is highly preferred.
Technical Proficiency: Advanced experience troubleshooting and configuring Windows and Linux-based endpoint devices and networked systems.
Software Tooling: Expert-level comfort with JIRA, Smartsheet, Excel, and Google Sheets for data analysis and project tracking.
Analytical Mindset: Exceptional analytical and problem-solving skills, with a proven ability to translate complex data into technical solutions.
Business Acumen: Fluent in business process analysis with a focus on continuous improvement and operational efficiency.
Project Execution: Strong ability to take complete ownership of issues, operating effectively under tight deadlines while maintaining high engineering standards.
Communication: Excellent verbal and written communication skills, capable of explaining complex technical concepts to both engineering teams and field staff.
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Find JobsRemote Field Services Engineer Job Market
Who's Hiring
- Lenovo1
- Hayden AI1
- 2020 Companies1
- Wolters Kluwer1
- State of Michigan1
Top Industries Hiring
- Technology & Software3
- Electronics & Hardware2
- Energy1
- Manufacturing1
- Consumer Goods1
What Employers Look For
The qualifications that appear most often in remote field services engineer jobs.
- Bachelor's degree in electrical engineering, mechanical engineering, or a related technical field
- Hands-on experience installing, maintaining, and troubleshooting complex equipment or systems
- Proficiency with diagnostic tools, multimeters, oscilloscopes, or manufacturer-specific software
- Relevant industry certifications such as CompTIA, OSHA 10/30, or manufacturer-issued credentials
- Valid driver's license and willingness to travel to customer sites, sometimes on short notice
- Strong written and verbal communication skills for documenting service reports and working with customers
Tips for Your Remote Field Services Engineer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote field services engineer openings from across the U.S. in one place. Search for roles that match your technical background and apply directly without having to sort through on-site listings mixed in.
Show your remote troubleshooting workflow
Remote hiring managers want to know how you diagnose and resolve issues without being on-site. In your application materials, describe a specific situation where you used remote access tools, log analysis, or async communication to resolve a technical problem from start to finish.
Earn certifications remote employers recognize
CompTIA Network+, A+, and vendor-specific credentials from Cisco or Microsoft signal that you can work independently at a technical level remote employers trust. List the ones you hold prominently and pursue gaps that match the job descriptions you are targeting.
Prepare for async-heavy remote interviews
Many remote field services employers conduct initial screens through written assessments or recorded video responses before live interviews. Practice explaining your diagnostic process clearly in writing, and expect scenario questions about how you handle ambiguous technical problems without a team nearby.
Target distributed-team job postings directly
Remote field services engineer roles are concentrated at managed service providers, enterprise software vendors, and telecom companies running distributed teams. Prioritize postings that explicitly mention remote-first culture or distributed infrastructure support, since those employers already have onboarding built for remote engineers.
Remote Field Services Engineer Jobs: Frequently Asked Questions
How do I get a remote field services engineer job?
Target companies with distributed technical teams, remote-first managed service providers, and enterprise software vendors that support customers across multiple time zones. Remote employers screen hard for self-direction, clear written communication, and the ability to troubleshoot complex systems without in-person backup. Demonstrating hands-on experience with remote diagnostics tools, ticketing platforms, and async escalation workflows gives you a concrete edge over candidates who only list hardware or on-site credentials.
Which companies hire remote field services engineers?
Remote field services engineer roles are posted by Lenovo, Hayden AI, and 2020 Companies and others right now, based on current remote listings on Migrate Mate as of June 2026. These tend to be remote-first managed service providers, enterprise software companies, and distributed technology firms that support customers or infrastructure across multiple regions without requiring engineers to be on-site full time.
Can you get a remote field services engineer job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently from day one without on-site supervision. Smaller managed service providers and software vendors are the most open to entry-level remote hires. Showing lab work, a home-lab setup, relevant certifications like CompTIA A+ or Network+, and a clear example of solving a technical problem without guidance helps offset a thin work history.
Do you need a degree for remote field services engineer jobs?
Not always. Many remote employers weigh certifications, demonstrated troubleshooting ability, and hands-on project results as heavily as a four-year degree. CompTIA, Cisco, and vendor-specific credentials carry real weight in this role. What remote hiring managers actually screen for is your ability to diagnose and resolve issues independently, communicate findings clearly in writing, and manage your own workload without direct supervision.
Which industries hire the most remote field services engineers?
The sectors hiring the most remote field services engineers are Technology & Software, Electronics & Hardware, and Energy, based on current remote listings on Migrate Mate as of June 2026. These industries run distributed infrastructure and customer environments across wide geographies, making remote field engineering a practical and scalable model for their technical support operations.
See All 10 Remote Field Services Engineer Jobs
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