Remote Guest Relations Officer Jobs
Remote Guest Relations Officer jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring for roles in hospitality tech, travel, e-commerce, and subscription services. Employers hiring remotely right now include DESORT STAFFING, Collectors, and NVIDIA. Find a role that fits below and apply directly.
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Showing 5 of 184+ Remote Guest Relations Officer jobs
JOB DESCRIPTION
Job Summary
Provides administrative, operational, and provider relations support to ensure the effective coordination and execution of Provider Relations activities. Responsible for organizing, tracking, scheduling, reporting, documenting, and maintaining systems and workflows that support provider engagement, issue resolution, network activities, and departmental priorities.
Coordinates meetings, maintains provider and operational trackers, pulls and analyzes routine reports, develops dashboards, monitors work queues and deliverables, and supports accurate documentation within applicable systems, including Salesforce and Microsoft 365 tools.
Provides support to Provider Relations leadership and representatives by coordinating information and follow-up across internal teams. May also support routine provider communications, education, issue intake, research, and resolution as needed.
The role requires strong organization, attention to detail, follow-through, technical proficiency, and the ability to manage multiple priorities in a fast-paced, highly matrixed healthcare environment.
Essential Job Duties
Provider Relations Operations & Administrative Coordination
- Provides administrative and operational support for Provider Relations activities, initiatives, projects, and departmental priorities.
- Organizes and maintains Provider Relations workflows, trackers, calendars, reference materials, contact lists, assignments, and other operational resources.
- Coordinates meetings, including scheduling, invitations, agendas, materials, attendance, meeting notes, action items, and follow-up.
- Tracks action items, deliverables, due dates, escalations, and outstanding requests to support timely completion and appropriate follow-through.
- Maintains organized documentation and ensures information is accurately recorded in applicable systems and shared resources.
- Supports development and maintenance of standardized Provider Relations processes, templates, job aids, workflows, and operating procedures.
- Coordinates information between Provider Relations and internal departments to ensure requests are routed appropriately and outstanding items are tracked through completion.
- 10% travel required within WA/OR
Reporting, Tracking & Dashboards
- Pulls routine operational reports and compiles data to support Provider Relations leadership and team activities.
- Creates and maintains dashboards, trackers, spreadsheets, and other reporting tools to monitor workload, outreach, provider issues, assignments, performance measures, and departmental activities.
- Reviews reports and tracking tools for completeness and accuracy and follows up on missing or incomplete information.
- Organizes data into clear summaries, reports, presentations, and dashboards for leadership and team review.
- Supports recurring monthly, quarterly, and ad hoc reporting requirements.
- Identifies trends, overdue activities, workflow gaps, and other items requiring follow-up and communicates them to appropriate team members or leadership.
- Maintains reporting calendars and coordinates timely completion of recurring reports and deliverables.
Systems & Documentation
- Maintains Provider Relations information within applicable systems, including Salesforce, SharePoint, Microsoft Teams, Excel, and other department tools.
- Supports consistent documentation of provider contacts, outreach, issues, escalations, meetings, and follow-up activities.
- Performs data entry, data validation, reconciliation, and routine quality checks to maintain accurate provider and departmental information.
- Maintains electronic files, shared resources, templates, provider contact information, and departmental records.
- Assists with development and maintenance of standardized workflows to improve efficiency, consistency, visibility, and accountability.
Provider Relations Support
- Serves as a support resource for routine and non-complex Provider Relations activities.
- Assists with provider communications, outreach, education, and follow-up as assigned.
- Responds to or appropriately routes routine provider questions and requests.
- Researches routine provider issues and coordinates with internal departments to support resolution.
- Accurately triages provider claim and operational issues to the appropriate department or Provider Relations representative.
- Assists with provider roster, demographic, contact, and other data updates.
- Supports provider orientations, trainings, Joint Operating Committee meetings, outreach campaigns, and other provider engagement activities.
- May maintain relationships with a limited portfolio of non-complex providers or provide coverage for Provider Relations representatives as needed.
- Supports network development, provider research, recruitment, contracting activities, regulatory audits, and special projects as assigned.
- Provides additional provider-facing support during periods of increased volume, vacancies, special projects, or other business needs.
Required Qualifications
- At least 2 years of customer service, provider services, or claims experience in a managed care or medical office setting, or equivalent combination of relevant education and experience.
- General understanding of the health care delivery system, including government-sponsored health plans.
- Organizational skills and attention to detail.
- Ability to manage multiple tasks and deadlines effectively.
- Interpersonal skills, including ability to interface with providers and medical office staff.
- Ability to work in a cross-functional highly matrixed organization.
- Effective verbal and written communication skills.
- Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications
- Familiarity with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc.
- Experience delivering training and facilitating educational presentations.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $21.78 - $44.49 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
JOB DESCRIPTION
Job Summary
Provides administrative, operational, and provider relations support to ensure the effective coordination and execution of Provider Relations activities. Responsible for organizing, tracking, scheduling, reporting, documenting, and maintaining systems and workflows that support provider engagement, issue resolution, network activities, and departmental priorities.
Coordinates meetings, maintains provider and operational trackers, pulls and analyzes routine reports, develops dashboards, monitors work queues and deliverables, and supports accurate documentation within applicable systems, including Salesforce and Microsoft 365 tools.
Provides support to Provider Relations leadership and representatives by coordinating information and follow-up across internal teams. May also support routine provider communications, education, issue intake, research, and resolution as needed.
The role requires strong organization, attention to detail, follow-through, technical proficiency, and the ability to manage multiple priorities in a fast-paced, highly matrixed healthcare environment.
Essential Job Duties
Provider Relations Operations & Administrative Coordination
- Provides administrative and operational support for Provider Relations activities, initiatives, projects, and departmental priorities.
- Organizes and maintains Provider Relations workflows, trackers, calendars, reference materials, contact lists, assignments, and other operational resources.
- Coordinates meetings, including scheduling, invitations, agendas, materials, attendance, meeting notes, action items, and follow-up.
- Tracks action items, deliverables, due dates, escalations, and outstanding requests to support timely completion and appropriate follow-through.
- Maintains organized documentation and ensures information is accurately recorded in applicable systems and shared resources.
- Supports development and maintenance of standardized Provider Relations processes, templates, job aids, workflows, and operating procedures.
- Coordinates information between Provider Relations and internal departments to ensure requests are routed appropriately and outstanding items are tracked through completion.
- 10% travel required within WA/OR
Reporting, Tracking & Dashboards
- Pulls routine operational reports and compiles data to support Provider Relations leadership and team activities.
- Creates and maintains dashboards, trackers, spreadsheets, and other reporting tools to monitor workload, outreach, provider issues, assignments, performance measures, and departmental activities.
- Reviews reports and tracking tools for completeness and accuracy and follows up on missing or incomplete information.
- Organizes data into clear summaries, reports, presentations, and dashboards for leadership and team review.
- Supports recurring monthly, quarterly, and ad hoc reporting requirements.
- Identifies trends, overdue activities, workflow gaps, and other items requiring follow-up and communicates them to appropriate team members or leadership.
- Maintains reporting calendars and coordinates timely completion of recurring reports and deliverables.
Systems & Documentation
- Maintains Provider Relations information within applicable systems, including Salesforce, SharePoint, Microsoft Teams, Excel, and other department tools.
- Supports consistent documentation of provider contacts, outreach, issues, escalations, meetings, and follow-up activities.
- Performs data entry, data validation, reconciliation, and routine quality checks to maintain accurate provider and departmental information.
- Maintains electronic files, shared resources, templates, provider contact information, and departmental records.
- Assists with development and maintenance of standardized workflows to improve efficiency, consistency, visibility, and accountability.
Provider Relations Support
- Serves as a support resource for routine and non-complex Provider Relations activities.
- Assists with provider communications, outreach, education, and follow-up as assigned.
- Responds to or appropriately routes routine provider questions and requests.
- Researches routine provider issues and coordinates with internal departments to support resolution.
- Accurately triages provider claim and operational issues to the appropriate department or Provider Relations representative.
- Assists with provider roster, demographic, contact, and other data updates.
- Supports provider orientations, trainings, Joint Operating Committee meetings, outreach campaigns, and other provider engagement activities.
- May maintain relationships with a limited portfolio of non-complex providers or provide coverage for Provider Relations representatives as needed.
- Supports network development, provider research, recruitment, contracting activities, regulatory audits, and special projects as assigned.
- Provides additional provider-facing support during periods of increased volume, vacancies, special projects, or other business needs.
Required Qualifications
- At least 2 years of customer service, provider services, or claims experience in a managed care or medical office setting, or equivalent combination of relevant education and experience.
- General understanding of the health care delivery system, including government-sponsored health plans.
- Organizational skills and attention to detail.
- Ability to manage multiple tasks and deadlines effectively.
- Interpersonal skills, including ability to interface with providers and medical office staff.
- Ability to work in a cross-functional highly matrixed organization.
- Effective verbal and written communication skills.
- Microsoft Office suite and applicable software programs proficiency.
Preferred Qualifications
- Familiarity with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including: fee-for service (FFS), capitation and various forms of risk, ASO, etc.
- Experience delivering training and facilitating educational presentations.
To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V
Pay Range: $21.78 - $44.49 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
See All 184+ Remote Guest Relations Officer Jobs
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Find JobsRemote Guest Relations Officer Job Market
Who's Hiring
- DESORT STAFFING16
- Collectors7
- NVIDIA5
- VSC3
- Spark3
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Banking & Financial Services
- Cybersecurity
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in remote guest relations officer jobs.
- Prior experience in front-of-house hospitality, patient services, or customer-facing guest relations roles
- Strong verbal and written communication skills for interacting with diverse guests and internal teams
- Proficiency with property management systems such as Opera, Salesforce, or similar platforms
- Ability to resolve guest complaints professionally and de-escalate tense situations in real time
- High school diploma required at minimum, with an associate or bachelor's degree in hospitality preferred
- Multilingual ability, particularly in Spanish, Mandarin, or French, is frequently listed as a preferred qualification
Tips for Your Remote Guest Relations Officer Job Search
Apply early to remote roles that fit
Migrate Mate lists remote guest relations officer openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at distributed companies fill fast, so acting on a strong match the same day it appears gives you a real edge.
Show your async communication skills upfront
Remote guest relations work runs on written exchanges, so your resume and cover letter should feature examples of resolving guest issues over email, chat, or ticketing systems like Zendesk. Concrete outcomes, such as reduced response time or resolved escalations, make the difference.
Highlight CRM and ticketing tool fluency
Remote employers screen for hands-on experience with tools like Salesforce, Freshdesk, or Intercom before they interview. Name the platforms you've used and describe the volume and type of guest interactions you managed through them so hiring managers don't have to guess.
Prepare for remote-first interview formats
Many distributed teams conduct interviews entirely over video and may send written scenario prompts in advance. Practice explaining how you'd handle a difficult guest situation in writing, since your answer demonstrates exactly the async problem-solving they're hiring for.
Remote Guest Relations Officer Jobs: Frequently Asked Questions
How do I get a remote guest relations officer job?
Target companies that run distributed customer-facing teams, such as travel tech platforms, online hospitality brands, and software-as-a-service companies with large client bases. Remote employers screen heavily for written communication, since most guest interactions happen over email, chat, or ticketing systems. Candidates who demonstrate self-direction, familiarity with CRM tools like Salesforce or Zendesk, and a history of resolving issues without in-person oversight stand out consistently.
Which companies hire remote guest relations officers?
Remote guest relations officer roles are posted by DESORT STAFFING, Collectors, and NVIDIA and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first companies, distributed hospitality tech firms, and online travel or subscription brands that manage large guest volumes without a physical front desk.
Can you get a remote guest relations officer job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle guest issues independently from day one without on-site supervision. Remote-first startups and online platforms in travel and e-commerce are your best entry points. Show async communication skills, comfort with ticketing or CRM software, and any customer-facing work, even freelance or volunteer, to open doors.
Do you need a degree for remote guest relations officer jobs?
Not always. Remote employers in this role weigh demonstrated communication skills, CRM proficiency, and a verifiable history of resolving guest or customer issues above formal credentials. A degree in hospitality, communications, or a related field helps with competitive openings, but many distributed teams hire based on a strong portfolio of relevant experience and results.
Which industries hire the most remote guest relations officers?
The sectors hiring the most remote guest relations officers are Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed teams to manage high volumes of guest or client interactions across time zones without centralized physical locations.
See All 184+ Remote Guest Relations Officer Jobs
Find roles that match your experience and apply in just a few clicks.
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