Remote Guest Services Assistant Jobs
Remote Guest Services Assistant jobs are open across the U.S. in hospitality tech, e-commerce, travel, and property management, where distributed teams rely on remote assistants to handle guest inquiries, reservations, and support tickets. Employers hiring remotely right now include University of Utah, Aero, and Princess. Find a role that fits below and apply directly.
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Showing 5 of 10+ Remote Guest Services Assistant jobs
Product Manager - Hotel & Hospitality SaaS
Uniguest Hotel Hub
POSITION SUMMARY
Help shape the technology that connects hotels, their teams, and their guests. Uniguest is seeking an entrepreneurial Product Manager to own and evolve our Hub product for hotel and resort properties, turning customer insights into capabilities that improve guest and staff experiences and drive company growth.
As part of Uniguest’s Global Product Management team, you will own the product roadmap and guide initiatives from discovery through development, launch, and continuous improvement. You’ll work directly with hotel brands, management companies, and property teams to understand their needs, while partnering closely with engineering, design, and commercial teams to bring solutions to market. This role combines strategic product ownership with hands-on Agile delivery, including managing the backlog, shaping user stories, and advancing integrations across the hospitality technology ecosystem.
If you enjoy solving customer problems, making data-informed decisions, and seeing your ideas translate into measurable results, this role offers the opportunity to make a meaningful impact on a growing hospitality SaaS product.
This is a remote position based in the United States, with occasional travel of up to 15% for customer meetings, customer advisory board meetings, sales kickoffs, and similar events. Regular or weekly travel is not expected.
PRIMARY RESPONSIBILITIES
- Define and build innovative capabilities that drive growth, customer outcomes and differentiation for the Hub product across hotel and resort properties
- Serve as the Product Owner within an Agile Scrum environment by managing the product backlog, writing high‑quality user stories and acceptance criteria, and guiding features through development, testing, and release.
- Collaborate closely with cross‑functional teams - including engineering, design, sales, marketing, services, and support - to ensure successful product launches and strong market adoption.
- Drive product performance through data‑driven decision‑making, experimentation, and continuous iteration.
- Conduct competitive analysis and market research to inform and refine the product roadmap.
- Maintain expertise in hospitality industry trends, guest technology, and familiarity with third‑party systems ecosystem, including PMS, POS, CRM/loyalty and others.
- Create clear, compelling customer‑facing product documentation, such as release notes, feature guides, and capability one‑pagers,
- Engage directly with key customers - including hotel brands, management companies, and on‑property teams - to understand guest experience workflows, challenges, and unmet needs, ensuring that voice of customer directly informs product decisions.
- Partner closely with engineering to translate customer insights into user stories and requirements, including integrations with third‑party hospitality systems, ensuring solutions are feasible, scalable, and aligned with business goals.
EXPERIENCE & SKILLS
- Skilled in Agile methodologies and the full SDLC, with strong capabilities in requirements elicitation and translating needs into clear user stories.
- Deep experience with SaaS products, in hospitality or guest‑facing technology.
- Entrepreneurial mindset focused on driving product‑led growth and market impact.
- Strong communication, collaboration, and problem‑solving skills; thrives in fast‑paced, dynamic environments.
- 5+ years in Product Management; familiarity with JIRA and Confluence is a plus.
- Confident working directly with hospitality stakeholders—brand, property operations, IT, and guest‑experience teams - to understand needs and drive meaningful outcomes.
- Experience integrating with property management systems (e.g., Oracle OPERA, Mews) or partnering with major hospitality technology vendors, such as POS, CRM/loyalty, or guest‑engagement platforms.
- Solid understanding of SaaS product management and the Agile lifecycle from discovery through launch and continuous improvement.
- Ability to collaborate effectively with engineering, commercial, and business teams.
- Growth mindset with a passion for learning, experimentation, and delivering innovations that improve guest and staff experiences.
REQUIRED QUALIFICATIONS
- Bachelor's degree in Engineering, Business, Marketing, or relevant field, or equivalent professional experience.
- Ability to travel up to 15% of the time.
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.
Product Manager - Hotel & Hospitality SaaS
Uniguest Hotel Hub
POSITION SUMMARY
Help shape the technology that connects hotels, their teams, and their guests. Uniguest is seeking an entrepreneurial Product Manager to own and evolve our Hub product for hotel and resort properties, turning customer insights into capabilities that improve guest and staff experiences and drive company growth.
As part of Uniguest’s Global Product Management team, you will own the product roadmap and guide initiatives from discovery through development, launch, and continuous improvement. You’ll work directly with hotel brands, management companies, and property teams to understand their needs, while partnering closely with engineering, design, and commercial teams to bring solutions to market. This role combines strategic product ownership with hands-on Agile delivery, including managing the backlog, shaping user stories, and advancing integrations across the hospitality technology ecosystem.
If you enjoy solving customer problems, making data-informed decisions, and seeing your ideas translate into measurable results, this role offers the opportunity to make a meaningful impact on a growing hospitality SaaS product.
This is a remote position based in the United States, with occasional travel of up to 15% for customer meetings, customer advisory board meetings, sales kickoffs, and similar events. Regular or weekly travel is not expected.
PRIMARY RESPONSIBILITIES
- Define and build innovative capabilities that drive growth, customer outcomes and differentiation for the Hub product across hotel and resort properties
- Serve as the Product Owner within an Agile Scrum environment by managing the product backlog, writing high‑quality user stories and acceptance criteria, and guiding features through development, testing, and release.
- Collaborate closely with cross‑functional teams - including engineering, design, sales, marketing, services, and support - to ensure successful product launches and strong market adoption.
- Drive product performance through data‑driven decision‑making, experimentation, and continuous iteration.
- Conduct competitive analysis and market research to inform and refine the product roadmap.
- Maintain expertise in hospitality industry trends, guest technology, and familiarity with third‑party systems ecosystem, including PMS, POS, CRM/loyalty and others.
- Create clear, compelling customer‑facing product documentation, such as release notes, feature guides, and capability one‑pagers,
- Engage directly with key customers - including hotel brands, management companies, and on‑property teams - to understand guest experience workflows, challenges, and unmet needs, ensuring that voice of customer directly informs product decisions.
- Partner closely with engineering to translate customer insights into user stories and requirements, including integrations with third‑party hospitality systems, ensuring solutions are feasible, scalable, and aligned with business goals.
EXPERIENCE & SKILLS
- Skilled in Agile methodologies and the full SDLC, with strong capabilities in requirements elicitation and translating needs into clear user stories.
- Deep experience with SaaS products, in hospitality or guest‑facing technology.
- Entrepreneurial mindset focused on driving product‑led growth and market impact.
- Strong communication, collaboration, and problem‑solving skills; thrives in fast‑paced, dynamic environments.
- 5+ years in Product Management; familiarity with JIRA and Confluence is a plus.
- Confident working directly with hospitality stakeholders—brand, property operations, IT, and guest‑experience teams - to understand needs and drive meaningful outcomes.
- Experience integrating with property management systems (e.g., Oracle OPERA, Mews) or partnering with major hospitality technology vendors, such as POS, CRM/loyalty, or guest‑engagement platforms.
- Solid understanding of SaaS product management and the Agile lifecycle from discovery through launch and continuous improvement.
- Ability to collaborate effectively with engineering, commercial, and business teams.
- Growth mindset with a passion for learning, experimentation, and delivering innovations that improve guest and staff experiences.
REQUIRED QUALIFICATIONS
- Bachelor's degree in Engineering, Business, Marketing, or relevant field, or equivalent professional experience.
- Ability to travel up to 15% of the time.
Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.
Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.
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Find JobsRemote Guest Services Assistant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote guest services assistant jobs.
- High school diploma or GED with one or more years of customer-facing experience
- Strong verbal communication and active listening skills in fast-paced environments
- Proficiency with property management systems, scheduling software, or service desk platforms
- Ability to multitask and remain composed during high-volume guest interaction periods
- Professional appearance and demeanor consistent with organizational brand standards
- Bilingual or multilingual ability preferred for guest-facing roles in diverse markets
Tips for Your Remote Guest Services Assistant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote guest services assistant openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings often fill faster than on-site ones, so applying promptly matters.
Show async communication skills concretely
Remote guest services assistants handle nearly all interactions through written channels. Include examples in your application of chat transcripts, email resolutions, or support ticket closures that show how you communicate clearly and professionally without real-time back-and-forth.
List the tools remote teams actually use
Remote guest services roles run on platforms like Zendesk, Intercom, Freshdesk, or Salesforce Service Cloud. Name every ticketing, CRM, or live-chat tool you have used directly in your resume so hiring managers can match your experience to their tech stack at a glance.
Prepare for scenario-based remote interviews
Remote employers frequently ask how you would handle a frustrated guest with no supervisor available, or how you manage competing ticket queues independently. Have two or three specific examples ready that show problem-solving and prioritization without on-site support.
Remote Guest Services Assistant Jobs: Frequently Asked Questions
How do I get a remote guest services assistant job?
Remote guest services assistant roles go to candidates who can demonstrate self-direction and clear written communication from day one. Remote employers screen for experience with ticketing platforms like Zendesk or Freshdesk, comfort managing guest interactions entirely through chat and email, and the ability to resolve issues without in-person supervision. A home office setup and documented async work habits give candidates a concrete edge.
Which companies hire remote guest services assistants?
Companies hiring remote guest services assistants right now include University of Utah, Aero, and Princess, based on current remote listings on Migrate Mate as of November 2026. Remote-first hospitality tech firms, online travel agencies, and subscription e-commerce brands are among the most consistent hirers of this role on distributed teams.
Can you get a remote guest services assistant job with no experience?
Yes, but remote entry-level openings are more competitive than on-site ones because you must work independently from the start. Remote-first startups and seasonal travel platforms are the most accessible entry points. Candidates without formal experience can strengthen their applications by showing completed customer service courses, volunteer guest-facing work, or a writing sample that demonstrates clear, professional communication.
Do you need a degree for remote guest services assistant jobs?
Not always. Most remote employers weigh demonstrated guest service skills, written communication quality, and familiarity with support tools far more than a specific degree. A portfolio of resolved guest interactions, positive feedback from prior roles, or proficiency in platforms like Salesforce Service Cloud or Zoho Desk can carry more weight than a diploma for this position.
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Find roles that match your experience and apply in just a few clicks.
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