Guest Services Assistant Jobs
Guest Services Assistant jobs are open across hospitality, healthcare, retail, and corporate settings, with specializations in front desk operations, concierge services, and visitor coordination, from entry-level to senior guest experience roles. Find a role that fits below and apply directly.
Find Guest Services Assistant JobsStudent or new grad? View guest services assistant internships →Overview
Showing 5 of 443+ Guest Services Assistant jobs
SpringHill Suites Chandler
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Benefits:
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
SpringHill Suites Chandler
- Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
- Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
- Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
- Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
- Review Front Office log and Trace File daily.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- High School diploma or equivalent required.
- Computer experience required.
- Customer Services experience preferred.
- Flexible and long hours sometimes required.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
Benefits:
- Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
- 401(k) Retirement Plan with employer matching contributions
- Paid holidays
- Paid vacation
- Paid sick leave (provided in accordance with applicable law)
- Employee assistance program (EAP)
- Tuition reimbursement
- Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
See All 443+ Guest Services Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Services Assistant JobsGuest Services Assistant Job Market
Who's Hiring
- Pilot Flying J25
- Tommy Car Wash20
- Stonebridge Companies20
- Highgate13
- Stein's Garden & Home11
Top Industries Hiring
- Hospitality & Tourism
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in guest services assistant jobs.
- High school diploma or GED with one or more years of customer-facing experience
- Strong verbal communication and active listening skills in fast-paced environments
- Proficiency with property management systems, scheduling software, or service desk platforms
- Ability to multitask and remain composed during high-volume guest interaction periods
- Professional appearance and demeanor consistent with organizational brand standards
- Bilingual or multilingual ability preferred for guest-facing roles in diverse markets
Tips for Your Guest Services Assistant Job Search
Tailor your resume for hospitality metrics
Guest services roles often screen for quantifiable customer interaction volume. Mention how many guests you assisted per shift, your satisfaction scores if available, or the size of the property or facility you worked in. Generic customer service language won't stand out.
Highlight PMS and ticketing software fluency
Many guest services assistant postings require hands-on experience with property management systems, reservation platforms, or service ticketing tools. Name the specific systems you've used, since hiring managers often filter resumes by tool name before reading further.
Apply early to roles that fit
Migrate Mate lists guest services assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your setting
Guest services roles in hospitals, hotels, corporate campuses, and senior living communities each have distinct daily duties and compliance expectations. Applying to the right setting means your existing experience reads as directly relevant, not as something the employer has to translate.
Prepare for scenario-based interview questions
Interviewers for guest services assistant roles commonly ask how you handled a difficult or escalating guest situation. Prepare two or three specific examples using the situation, action, and outcome structure so your answers feel rehearsed without sounding scripted.
Follow up with a note referencing the guest experience
A post-interview thank-you that ties back to something specific from the conversation, such as a service philosophy the team mentioned, signals genuine fit. Guest-facing roles value attentiveness, and your follow-up is a live demonstration of exactly that.
Guest Services Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most guest services assistants?
The most active employers for guest services assistants right now are Pilot Flying J, Tommy Car Wash, and Stonebridge Companies, and the most openings are in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Demand tends to be strongest at large hospitality groups, regional hospital systems, and corporate campus operators.
How many guest services assistant jobs are remote?
About 7% of guest services assistant openings are fully remote or hybrid as of November 2026, reflecting that most of this role requires in-person guest interaction. The sub-areas most likely to offer remote or hybrid arrangements include back-of-house reservation coordination, digital concierge support, and virtual front desk services for distributed corporate campuses.
How do you become a guest services assistant?
Start by building direct customer-facing experience in any service environment, such as retail, food service, or front desk reception. Familiarize yourself with common property management or scheduling software. A high school diploma is typically the minimum requirement, though some employers in healthcare or corporate settings prefer an associate degree. Certifications in hospitality or customer service can strengthen your application for more competitive openings.
Can you get a guest services assistant job with no experience?
Yes, many entry-level guest services assistant roles are open to candidates with no formal experience in the title specifically. Employers in this space often prioritize communication skills, composure under pressure, and a professional demeanor over prior job titles. Volunteering at events, working a reception desk in any industry, or completing a short hospitality certificate program can all demonstrate readiness to a hiring manager.
What does the guest services assistant interview process look like?
Most guest services assistant interviews begin with a phone or video screen focused on availability, work history, and basic customer service scenarios. An in-person or second-round interview typically involves situational questions about handling difficult guests or managing competing priorities. Some employers in hotel or healthcare settings include a brief tour of the work environment or a shadow shift to assess how you interact with guests and staff in real time.
Where can I find and apply to guest services assistant jobs?
You can find and apply to guest services assistant jobs on Migrate Mate, which lists current openings from across the United States. The listings cover a range of industries and seniority levels, from entry-level front desk roles to senior guest experience positions. Find roles that fit your background and apply directly to each listing.
See All 443+ Guest Services Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Guest Services Assistant Jobs