Remote Information Technology Service Desk Team Lead Jobs
Remote Information Technology Service Desk Team Lead jobs are open across the U.S. in sectors like managed services, healthcare IT, financial services, and enterprise SaaS, where distributed support teams rely on experienced leads to keep operations running. Employers hiring remotely right now include Fisher Investments, Dodge Construction Network, and Intetics. Find a role that fits below and apply directly.
Find JobsOverview
Open roles190+
Top employerFisher Investments
Top industryEducation
Top credentialBachelor's degree
Companies hiring100+
Showing 5 of 190+ Remote Information Technology Service Desk Team Lead jobs
Information Systems Security Officer
We won't show you this job again
New 17h ago
Sparibis
Information Systems Security Officer
Washington, District of Columbia
New 17h ago
Senior Principal Information Security Analyst, Defensive Operations
We won't show you this job again
Added 1d ago
Regeneron
Senior Principal Information Security Analyst, Defensive Operations
Sleepy Hollow, New York
Added 1d ago
Network Director (Information Technology Executive 3)
We won't show you this job again
Added 1d ago
Commonwealth of Pennsylvania
Network Director (Information Technology Executive 3)
Harrisburg, Pennsylvania
Added 1d ago
Information Security Manager
We won't show you this job again
Added 1d ago
Powerplan
Information Security Manager
Atlanta, Georgia
Added 1d ago
Director, Global Medical Information
We won't show you this job again
Added 1d ago
Revolution Medicines
Director, Global Medical Information
Remote
Added 1d ago
New 17h ago
Information Systems Security Officer
Sparibis·Washington, District of Columbia
Job functions:
Remote (US)
Bachelor's degree in information technology
Job Description
Location: 100% remote.
Years’ Experience: 5+ years professional experience in a cybersecurity related field.
Education: Bachelor’s degree IT related field.
Clearance: Applicants must be able to obtain and maintain a secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Years’ Experience: 5+ years professional experience in a cybersecurity related field.
Education: Bachelor’s degree IT related field.
Clearance: Applicants must be able to obtain and maintain a secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
- Experience independently leading and executing the complete Risk Management Framework (RMF) lifecycle for IATT/ATO activities involving custom on-prem and AWS cloud solutions.
- Professional experience using eMASS to develop, manage, update, and maintain RMF authorization documentation.
- Experience with vulnerability management tools and processes, including ACAS scanning and vulnerability tracking through VRAM.
- Professional experience reviewing, interpreting, and implementing STIGs.
- Experience developing, managing, maintaining, and supporting comprehensive RMF documentation packages including System Security Plans (SSPs), security control implementation statements, Security Assessment Reports (SARs), Plans of Action and Milestones (POA&Ms), and supporting security assessment evidence.
- Cybersecurity related certification preferred.
- Ability to independently lead, manage, and execute the complete RMF lifecycle for assigned information systems, from system categorization and security control selection through implementation, assessment, authorization, and continuous monitoring, to obtain and maintain an Authority to Operate (ATO).
- Coordinate RMF activities with U.S. Navy customers, government stakeholders, system owners, engineering teams, and other program personnel to ensure security requirements are implemented and authorization milestones are achieved.
- Develop, manage, maintain, and support comprehensive RMF documentation packages including System Security Plans (SSPs), security control implementation statements, Security Assessment Reports (SARs), Plans of Action and Milestones (POA&Ms), and supporting security assessment evidence.
- Manage and maintain RMF authorization documentation, security control assessments, compliance information, and authorization package records within the Enterprise Mission Assurance Support Service (eMASS), ensuring documentation and security control implementation evidence are accurate and current.
- Interpret and apply applicable Cybersecurity Control Security Requirements Guides (CCSRGs) to assess system security requirements, validate security control implementation, identify compliance gaps, and support RMF authorization and continuous monitoring activities.
- Interpret, assess, and apply NIST SP 800-53 security controls and applicable government cybersecurity requirements to custom on-premises and AWS cloud environments, identifying control gaps and coordinating implementation and remediation activities.
- Conduct and coordinate vulnerability management activities, including ACAS scanning, vulnerability analysis, Security Technical Implementation Guides (STIGs) reviews, and tracking remediation through VRAM and other applicable tools and processes.
- Perform continuous monitoring of activities, including monthly security reporting, vulnerability scan analysis, security control reviews, account and access reviews, configuration changes, and tracking of corrective actions to maintain an effective security posture.
- Develop, coordinate, and execute security assessment and testing plans to evaluate system security requirements, assess the implementation and effectiveness of security controls, identify vulnerabilities and deficiencies, and document assessment results and supporting evidence required for RMF authorization package submission and approval.
- Identify, document, assess, and communicate cybersecurity risks and deficiencies.
- Coordinate directly with program stakeholders to gather, document, and translate business requirements, facilitate stakeholder and team meetings, provide security reports, and track security work through completion.
- Assist the customer in preparing training and tabletop exercises for contingency planning, incident response and disaster recovery.
- Must have 5+ years of professional experience in Cybersecurity.
- Demonstrated experience serving as an ISSO or in a comparable cybersecurity role with direct responsibility for independently managing system security authorization, RMF compliance, and ongoing security operations within a federal government environment.
- Must be able to obtain and maintain a Secret security clearance.
- Must have a Bachelor’s Degree in a Cybersecurity or IT related field.
- Cybersecurity related certification preferred.
- Demonstrated experience independently leading and executing the complete RMF lifecycle for IATT/ATO activities involving custom on-prem and cloud solutions.
- This includes experience with RMF preparation, system categorization, supporting information systems, security controls selection and implementation, security control assessments, authorization package development and submission, coordination of ATO approvals and authorization, and continuous monitoring.
- Experience preparing, maintaining, and managing comprehensive RMF authorization documentation packages, including SSPs, SARs, POA&Ms, Security Assessment Reports, and supporting assessment evidence.
- Must have strong working knowledge and professional experience applying NIST SP 800-53 security controls and applicable federal cybersecurity requirements within the RMF.
- Experience with vulnerability management tools and processes, including ACAS scanning and vulnerability tracking through VRAM.
- Professional experience reviewing, interpreting, and implementing STIGs and assessing system compliance with applicable security configuration requirements.
- Must have demonstrated professional experience using eMASS to develop, manage, update, and maintain RMF authorization documentation, security control assessments, compliance records, and supporting evidence.
- Must have demonstrated professional experience interpreting and applying applicable CCSRG requirements to assess system security controls, validate compliance, identify deficiencies, and support authorization activities.
- Experience evaluating applications, infrastructure, database, and API security, including familiarity with API-based security mechanisms and the OWASP framework for web application vulnerabilities.
- Strong understanding of AWS cloud environments, architecture, and security services, including experience assessing and implementing security controls within cloud-based environments.
- Experience conducting continuous monitoring, analyzing vulnerability scan results, preparing security status reports, and maintaining ongoing system security compliance.
- Experience using cybersecurity tools or scanners to evaluate system security posture, including scanning or reporting for web applications, databases, containers, or other system components.
- Experience assessing security control deficiencies, evaluating cybersecurity risks, documenting findings, developing remediation plans, and tracking corrective actions through resolution.
- Strong communication and organizational skills, with the ability to independently manage multiple RMF activities, coordinate with government customers and technical stakeholders, communicate security risks, and drive deliverables through completion.
- Experience with requirements analysis, security architecture and design, translating cybersecurity requirements into technical security controls, and coordinating implementation with engineering and technical teams.
- Experience gathering and creating security requirements, coordinating with stakeholders, facilitating meetings, and tracking security work through completion.
- Working knowledge of Agile and DevSecOps practices and cybersecurity, network, systems, and software engineering principles.
- Familiarity with Atlassian tools, such as Jira, Confluence, and/or Splunk.
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Sparibis
Information Systems Security Officer
Washington, District of Columbia
New 17h ago
Job functions:
Remote (US)
Bachelor's degree in information technology
Job Description
Location: 100% remote.
Years’ Experience: 5+ years professional experience in a cybersecurity related field.
Education: Bachelor’s degree IT related field.
Clearance: Applicants must be able to obtain and maintain a secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Years’ Experience: 5+ years professional experience in a cybersecurity related field.
Education: Bachelor’s degree IT related field.
Clearance: Applicants must be able to obtain and maintain a secret security clearance. United States Citizenship is required as part of the eligibility criteria to be able to obtain this type of security clearance.
Key Skills:
- Experience independently leading and executing the complete Risk Management Framework (RMF) lifecycle for IATT/ATO activities involving custom on-prem and AWS cloud solutions.
- Professional experience using eMASS to develop, manage, update, and maintain RMF authorization documentation.
- Experience with vulnerability management tools and processes, including ACAS scanning and vulnerability tracking through VRAM.
- Professional experience reviewing, interpreting, and implementing STIGs.
- Experience developing, managing, maintaining, and supporting comprehensive RMF documentation packages including System Security Plans (SSPs), security control implementation statements, Security Assessment Reports (SARs), Plans of Action and Milestones (POA&Ms), and supporting security assessment evidence.
- Cybersecurity related certification preferred.
- Ability to independently lead, manage, and execute the complete RMF lifecycle for assigned information systems, from system categorization and security control selection through implementation, assessment, authorization, and continuous monitoring, to obtain and maintain an Authority to Operate (ATO).
- Coordinate RMF activities with U.S. Navy customers, government stakeholders, system owners, engineering teams, and other program personnel to ensure security requirements are implemented and authorization milestones are achieved.
- Develop, manage, maintain, and support comprehensive RMF documentation packages including System Security Plans (SSPs), security control implementation statements, Security Assessment Reports (SARs), Plans of Action and Milestones (POA&Ms), and supporting security assessment evidence.
- Manage and maintain RMF authorization documentation, security control assessments, compliance information, and authorization package records within the Enterprise Mission Assurance Support Service (eMASS), ensuring documentation and security control implementation evidence are accurate and current.
- Interpret and apply applicable Cybersecurity Control Security Requirements Guides (CCSRGs) to assess system security requirements, validate security control implementation, identify compliance gaps, and support RMF authorization and continuous monitoring activities.
- Interpret, assess, and apply NIST SP 800-53 security controls and applicable government cybersecurity requirements to custom on-premises and AWS cloud environments, identifying control gaps and coordinating implementation and remediation activities.
- Conduct and coordinate vulnerability management activities, including ACAS scanning, vulnerability analysis, Security Technical Implementation Guides (STIGs) reviews, and tracking remediation through VRAM and other applicable tools and processes.
- Perform continuous monitoring of activities, including monthly security reporting, vulnerability scan analysis, security control reviews, account and access reviews, configuration changes, and tracking of corrective actions to maintain an effective security posture.
- Develop, coordinate, and execute security assessment and testing plans to evaluate system security requirements, assess the implementation and effectiveness of security controls, identify vulnerabilities and deficiencies, and document assessment results and supporting evidence required for RMF authorization package submission and approval.
- Identify, document, assess, and communicate cybersecurity risks and deficiencies.
- Coordinate directly with program stakeholders to gather, document, and translate business requirements, facilitate stakeholder and team meetings, provide security reports, and track security work through completion.
- Assist the customer in preparing training and tabletop exercises for contingency planning, incident response and disaster recovery.
- Must have 5+ years of professional experience in Cybersecurity.
- Demonstrated experience serving as an ISSO or in a comparable cybersecurity role with direct responsibility for independently managing system security authorization, RMF compliance, and ongoing security operations within a federal government environment.
- Must be able to obtain and maintain a Secret security clearance.
- Must have a Bachelor’s Degree in a Cybersecurity or IT related field.
- Cybersecurity related certification preferred.
- Demonstrated experience independently leading and executing the complete RMF lifecycle for IATT/ATO activities involving custom on-prem and cloud solutions.
- This includes experience with RMF preparation, system categorization, supporting information systems, security controls selection and implementation, security control assessments, authorization package development and submission, coordination of ATO approvals and authorization, and continuous monitoring.
- Experience preparing, maintaining, and managing comprehensive RMF authorization documentation packages, including SSPs, SARs, POA&Ms, Security Assessment Reports, and supporting assessment evidence.
- Must have strong working knowledge and professional experience applying NIST SP 800-53 security controls and applicable federal cybersecurity requirements within the RMF.
- Experience with vulnerability management tools and processes, including ACAS scanning and vulnerability tracking through VRAM.
- Professional experience reviewing, interpreting, and implementing STIGs and assessing system compliance with applicable security configuration requirements.
- Must have demonstrated professional experience using eMASS to develop, manage, update, and maintain RMF authorization documentation, security control assessments, compliance records, and supporting evidence.
- Must have demonstrated professional experience interpreting and applying applicable CCSRG requirements to assess system security controls, validate compliance, identify deficiencies, and support authorization activities.
- Experience evaluating applications, infrastructure, database, and API security, including familiarity with API-based security mechanisms and the OWASP framework for web application vulnerabilities.
- Strong understanding of AWS cloud environments, architecture, and security services, including experience assessing and implementing security controls within cloud-based environments.
- Experience conducting continuous monitoring, analyzing vulnerability scan results, preparing security status reports, and maintaining ongoing system security compliance.
- Experience using cybersecurity tools or scanners to evaluate system security posture, including scanning or reporting for web applications, databases, containers, or other system components.
- Experience assessing security control deficiencies, evaluating cybersecurity risks, documenting findings, developing remediation plans, and tracking corrective actions through resolution.
- Strong communication and organizational skills, with the ability to independently manage multiple RMF activities, coordinate with government customers and technical stakeholders, communicate security risks, and drive deliverables through completion.
- Experience with requirements analysis, security architecture and design, translating cybersecurity requirements into technical security controls, and coordinating implementation with engineering and technical teams.
- Experience gathering and creating security requirements, coordinating with stakeholders, facilitating meetings, and tracking security work through completion.
- Working knowledge of Agile and DevSecOps practices and cybersecurity, network, systems, and software engineering principles.
- Familiarity with Atlassian tools, such as Jira, Confluence, and/or Splunk.
Sparibis LLC is a professional solution firm that Clients rely on to access the best talent to drive their business success.
Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
See All 190+ Remote Information Technology Service Desk Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Information Technology Service Desk Team Lead Job Market
Who's Hiring
- Fisher Investments10
- Dodge Construction Network8
- Intetics6
- Emory University3
- Lifebridge Health3
Top Industries Hiring
- Education
- Insurance
- Technology & Software
- Biotechnology & Pharmaceuticals
- Retail
What Employers Look For
The qualifications that appear most often in remote information technology service desk team lead jobs.
- 3-5 years of IT service desk or desktop support experience, including supervisory responsibility
- Proficiency with an ITSM platform such as ServiceNow, Jira Service Management, or BMC Remedy
- ITIL Foundation certification or demonstrated knowledge of ITIL service management practices
- Experience managing SLA compliance, ticket queue prioritization, and escalation workflows
- Strong troubleshooting skills across Windows environments, Active Directory, and remote support tools
- Associate or bachelor's degree in information technology, computer science, or a related field
Tips for Your Remote Information Technology Service Desk Team Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote information technology service desk team lead openings from across the U.S. in one place, so you can find roles that match your experience level and apply directly without sorting through unrelated postings.
Highlight async leadership in your resume
Remote employers want to see that you've directed technicians without in-person oversight. Quantify outcomes you've driven through ticketing platforms, chat, and documentation, like SLA improvement percentages or queue reduction results, rather than describing duties.
Get fluent in remote service desk tooling
Proficiency with platforms like ServiceNow, Jira Service Management, Freshservice, or Zendesk is a screening signal for remote roles. If you can also demonstrate experience managing remote monitoring dashboards or configuring automated escalation rules, that separates you from candidates with similar titles.
Prepare for async-style remote interviews
Many remote hiring teams screen information technology service desk team lead candidates through written take-homes or recorded video responses before a live interview. Practice explaining your escalation process and team management approach in clear, concise writing, since that skill is exactly what remote employers are evaluating.
Remote Information Technology Service Desk Team Lead Jobs: Frequently Asked Questions
How do I get a remote information technology service desk team lead job?
Target companies with distributed IT support teams, particularly managed service providers, cloud-first SaaS firms, and large enterprises that run 24/7 help desks across time zones. Remote employers screen for demonstrated leadership without in-person oversight, strong written communication for async escalation handling, and fluency with remote ticketing platforms like ServiceNow or Jira. Candidates who can show measurable results, such as reduced resolution times or improved SLA compliance, stand out.
Which companies hire remote information technology service desk team leads?
Remote information technology service desk team lead roles are posted by Fisher Investments, Dodge Construction Network, and Intetics and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first managed service providers, large enterprises with distributed IT operations, and technology companies running global support desks across healthcare, financial services, and software sectors.
Can you get a remote information technology service desk team lead job with no experience?
Yes, but remote team lead roles at this level typically require demonstrated leadership, since you'll be directing technicians without in-person visibility from day one. Entry paths include leading a small pod on a fully remote help desk, earning certifications like CompTIA A+ or ITIL Foundation, and documenting measurable contributions from individual contributor roles. Companies with high-volume remote support operations are more likely to promote strong performers into lead roles quickly.
Do you need a degree for remote information technology service desk team lead jobs?
Not always. Many remote employers weigh hands-on IT support experience, ITIL or CompTIA certifications, and a history of leading teams or mentoring technicians over a formal degree. What matters most remotely is proof you can manage workflows, handle escalations independently, and communicate clearly in writing, since day-to-day leadership happens through tickets, chat, and video rather than in-person check-ins.
Which industries hire the most remote information technology service desk team leads?
Remote information technology service desk team lead roles concentrate in Education, Insurance, and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed IT support teams operating across multiple locations or time zones, making remote leadership a practical necessity rather than a perk.
See All 190+ Remote Information Technology Service Desk Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs