Remote Service Director Jobs
Remote service director jobs are open across the U.S. in sectors from managed services and healthcare technology to customer experience and professional services, at remote-first companies and distributed enterprise teams alike. Roles range from early-career service leads stepping into director responsibilities to senior directors overseeing global delivery operations, with Fidelity Investments, Amgen, and every among the employers hiring remotely right now. See the openings below and apply to the ones that match your experience.
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Fidelity will not provide immigration sponsorship for this position.
Job Description:
Job Title: Director, Product and Service Consultant
The Role
This role is designed for someone who enjoys being involved in the pursuit of new logo Workplace Solution clients in a fast-paced and unpredictable environment. If you’re energized by being part of a hard-working, creative, and collaborative team that loves to win, this role is for you.
The Expertise and Skills You Bring
- Bachelor’s degree required
- Series 63 and 7 required for this position (can be acquired in the role)
- Defined contribution, Defined benefit knowledge including service model, processes, and platform knowledge
- Approximately 5-10% travel requirement
- Ability to take initiative in delivery of client results
- Exceptionally strong business partner with ability to collaborate and establish relationships
- Strong project management skills
- Excellent written and verbal communication skills
- Ability to thrive in a very fast-paced demanding environment
- Good business judgement – focus efforts on key priorities, use business partners, etc.
- Leading the RFI/RFP process for new business opportunities including drafting and solicitation of custom responses, service model and SLA documentation, multi-product pricing, and oversight of overall end-to-end response
- Coordinating all activities for prospect/client sales calls and finalist's presentations including agenda development, speaker preparation, site logistics, presentation materials development, and participating in product capabilities and technical demos
- Coordinating review of all non-standard items with the appropriate review committees; prepare review documents, determine appropriate parties to attend meeting, support positioning of the non-standard items and find solutions or action plan for RFP responses
- Differentiating Fidelity’s products and services with customized responses to prospect inquiries
- Providing feedback to Proposal Consultants to improve proposal drafts and proposal database
- Providing input on new products and services based on changing consultant and new business requirements
The Team
This Product and Service Consultant role is part of Sales Operations in the Workplace Investing Sales organization. This role will serve prospective clients in our Tax-Exempt market. The Sales, Optimization, Acceleration, and Retention (SOAR) group is crafted to work collaboratively with the Sales Account Executives to provide information to prospective clients in an effort to win new business.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Sales SupportPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity will not provide immigration sponsorship for this position.
Job Description:
Job Title: Director, Product and Service Consultant
The Role
This role is designed for someone who enjoys being involved in the pursuit of new logo Workplace Solution clients in a fast-paced and unpredictable environment. If you’re energized by being part of a hard-working, creative, and collaborative team that loves to win, this role is for you.
The Expertise and Skills You Bring
- Bachelor’s degree required
- Series 63 and 7 required for this position (can be acquired in the role)
- Defined contribution, Defined benefit knowledge including service model, processes, and platform knowledge
- Approximately 5-10% travel requirement
- Ability to take initiative in delivery of client results
- Exceptionally strong business partner with ability to collaborate and establish relationships
- Strong project management skills
- Excellent written and verbal communication skills
- Ability to thrive in a very fast-paced demanding environment
- Good business judgement – focus efforts on key priorities, use business partners, etc.
- Leading the RFI/RFP process for new business opportunities including drafting and solicitation of custom responses, service model and SLA documentation, multi-product pricing, and oversight of overall end-to-end response
- Coordinating all activities for prospect/client sales calls and finalist's presentations including agenda development, speaker preparation, site logistics, presentation materials development, and participating in product capabilities and technical demos
- Coordinating review of all non-standard items with the appropriate review committees; prepare review documents, determine appropriate parties to attend meeting, support positioning of the non-standard items and find solutions or action plan for RFP responses
- Differentiating Fidelity’s products and services with customized responses to prospect inquiries
- Providing feedback to Proposal Consultants to improve proposal drafts and proposal database
- Providing input on new products and services based on changing consultant and new business requirements
The Team
This Product and Service Consultant role is part of Sales Operations in the Workplace Investing Sales organization. This role will serve prospective clients in our Tax-Exempt market. The Sales, Optimization, Acceleration, and Retention (SOAR) group is crafted to work collaboratively with the Sales Account Executives to provide information to prospective clients in an effort to win new business.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Sales SupportPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
See All 26 Remote Service Director Jobs
Find roles that match your experience and apply in just a few clicks.
Find Remote Service Director JobsRemote Service Director Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote service director jobs.
- 5 or more years of experience managing service teams or departments
- Demonstrated ability to develop and monitor service department budgets and P&L
- Proficiency with customer relationship management and service management software
- Experience setting and tracking KPIs such as CSAT, NPS, or first-call resolution rates
- Strong cross-functional collaboration skills with sales, operations, and product teams
- Bachelor's degree in business administration, operations management, or a related field
Tips for Your Remote Service Director Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service director openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show your async communication style
Remote service directors run distributed teams through written updates, structured check-ins, and documented decisions. Bring examples of async reporting, escalation frameworks, or team communication you've owned to your application materials and interviews.
Highlight distributed team leadership results
Remote employers want to see you've already managed service delivery across locations or time zones. Quantify outcomes you drove without in-person oversight, such as response time improvements, retention gains, or escalation rate reductions on remote or hybrid teams.
Prepare for remote-specific interview formats
Remote service director interviews often include panel calls with cross-functional stakeholders and async case assessments. Practice explaining your service frameworks clearly on video and be ready to walk through how you structure team accountability without shared office time.
Remote Service Director Jobs: Frequently Asked Questions
How do I get a remote service director job?
Remote service director roles go to candidates who can demonstrate self-direction, strong written communication, and the ability to run distributed teams without in-person oversight. Companies hiring remotely screen for experience managing service delivery across time zones, comfort with async collaboration tools like Slack and project management platforms, and a history of hitting service-level targets independently. Clear documentation habits and proactive stakeholder communication give candidates a measurable edge.
Which companies hire remote service directors?
Companies hiring remote service directors right now include Fidelity Investments, Amgen, and every, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, managed service providers, and distributed healthcare technology firms are among the most consistent hirers of service directors in a fully remote capacity.
Can you get a remote service director job with no experience?
Yes, but remote service director roles are harder to land without experience because employers expect you to manage independently from day one with minimal hand-holding. Remote-first startups and growing managed service providers occasionally hire candidates who can show strong service ownership in adjacent roles, documented results improving customer outcomes, and clear fluency with remote collaboration tools in lieu of a formal director title.
Do you need a degree for remote service director jobs?
Not always. Many remote employers weigh demonstrated service delivery outcomes, team leadership history, and measurable improvements to customer satisfaction or retention far more heavily than a formal degree. Certifications in IT service management, project management, or customer success operations can reinforce a candidate's profile, particularly at remote-first companies that prioritize verifiable skills over academic credentials.
Which industries hire the most remote service directors?
Most remote service director openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors rely heavily on distributed delivery teams where a service director can coordinate operations, manage client relationships, and report on service performance entirely through digital channels.
See All 26 Remote Service Director Jobs
Find roles that match your experience and apply in just a few clicks.
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