Remote Software Support Manager Jobs
Remote software support manager jobs are in active demand across the U.S., with remote-first firms, distributed SaaS teams, and enterprise software companies all hiring for this role. Industries leading remote hiring include technology, healthcare IT, and financial software. Employers hiring remotely right now include FILED, Canon, and Jobot. See the openings below and apply to the ones that match your experience.
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Showing 5 of 15+ Remote Software Support Manager jobs
Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Operational Risk Management) – REMOTE (NA) R0060222 | Enablon NA Corp - CPESG/ORM – North America
About the Role
Enablon is looking for a Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Operational Risk Management) to join our North American Solution Engineering team. You will act as a trusted advisor to some of the world’s largest industrial organisations, helping them modernise how high-risk work is planned, authorised, executed and controlled. This is a discovery-led, customer-facing role where domain credibility matters as much as product fluency.
Division/BU About Us: https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/
Regular customer travel across North America
Must be legally authorized to work in the United States or Canada without employer sponsorship, now or in the future.
Required Job Qualifications (3yrs minimum in role/title + 3rys Operational Risk Management Industry)
What you will bring
- Strong practical COW/ORM expertise gained in an owner-operator, industrial consultancy or enterprise software environment.
- Experience in a high-hazard industry such as Oil & Gas, Energy, Chemicals, Mining, Utilities or Manufacturing.
- Excellent discovery, facilitation and customer-facing communication skills; comfortable with frontline users and executive stakeholders.
- Enterprise software / SaaS Presales experience or an equivalent practitioner/consulting background with strong commercial capability.
- Working knowledge of integrations, mobile/field technology and enterprise IT context; willingness to travel for strategic customer engagements.
Responsibilities
What you will do
- Lead discovery with Operations, HSE, Process Safety, Digital and IT stakeholders and translate real operating problems into a credible solution strategy.
- Own the technical/domain win across strategic ORM/COW opportunities: tailored demos, workshops, POCs, RFPs and executive conversations.
- Work across ePTW/COW, work risk assessment, Isolation/LOTO, SIMOPS, Field Operations/mobile and adjacent operational-risk use cases.
- Partner with Sales on qualification and win strategy, with Product/BPT on recurring field gaps, and with Services on implementation-ready handover.
- Help build the North American ORM market story, customer proof points and Sales/BDR enablement.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. https://www.wolterskluwerbenefitsguide.com/welcome/
Company Overview
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Operational Risk Management) – REMOTE (NA) R0060222 | Enablon NA Corp - CPESG/ORM – North America
About the Role
Enablon is looking for a Tech Sales Support Mgr. (Pre-Sales Solutions Consultant/Operational Risk Management) to join our North American Solution Engineering team. You will act as a trusted advisor to some of the world’s largest industrial organisations, helping them modernise how high-risk work is planned, authorised, executed and controlled. This is a discovery-led, customer-facing role where domain credibility matters as much as product fluency.
Division/BU About Us: https://www.wolterskluwer.com/en/about-us/organization | https://www.linkedin.com/company/wolters-kluwer/
Regular customer travel across North America
Must be legally authorized to work in the United States or Canada without employer sponsorship, now or in the future.
Required Job Qualifications (3yrs minimum in role/title + 3rys Operational Risk Management Industry)
What you will bring
- Strong practical COW/ORM expertise gained in an owner-operator, industrial consultancy or enterprise software environment.
- Experience in a high-hazard industry such as Oil & Gas, Energy, Chemicals, Mining, Utilities or Manufacturing.
- Excellent discovery, facilitation and customer-facing communication skills; comfortable with frontline users and executive stakeholders.
- Enterprise software / SaaS Presales experience or an equivalent practitioner/consulting background with strong commercial capability.
- Working knowledge of integrations, mobile/field technology and enterprise IT context; willingness to travel for strategic customer engagements.
Responsibilities
What you will do
- Lead discovery with Operations, HSE, Process Safety, Digital and IT stakeholders and translate real operating problems into a credible solution strategy.
- Own the technical/domain win across strategic ORM/COW opportunities: tailored demos, workshops, POCs, RFPs and executive conversations.
- Work across ePTW/COW, work risk assessment, Isolation/LOTO, SIMOPS, Field Operations/mobile and adjacent operational-risk use cases.
- Partner with Sales on qualification and win strategy, with Product/BPT on recurring field gaps, and with Services on implementation-ready handover.
- Help build the North American ORM market story, customer proof points and Sales/BDR enablement.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. https://www.wolterskluwerbenefitsguide.com/welcome/
Company Overview
Wolters Kluwer (EURONEXT: WKL) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities and requirements. The job description provided is subject to revision and modification at any time.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
This role is eligible for Commission.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
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Who's Hiring
Top Industries Hiring
- Staffing & Recruiting
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote software support manager jobs.
- 3-5 years of experience managing technical support or help desk teams
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- Demonstrated ability to define and enforce SLA and KPI frameworks
- Bachelor's degree in computer science, information technology, or a related field
- ITIL Foundation certification or equivalent service management credential
- Experience with escalation management and cross-functional incident response processes
Tips for Your Remote Software Support Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote software support manager openings from across the U.S. in one place. Search roles that match your experience level and industry focus, then apply directly before competition builds up on newer postings.
Show async communication in your application
Remote support managers run teams through written updates, ticket documentation, and video notes. Use your cover letter and resume to highlight written escalation processes you've owned or async communication workflows you've built or improved.
Prove your remote tooling fluency upfront
Remote hiring teams screen for hands-on experience with platforms like Zendesk, Jira Service Management, or Salesforce Service Cloud. Name the specific tools you've administered or configured in your resume, not just used, so it's clear you can manage a distributed support stack independently.
Prepare for remote panel interviews with async components
Many remote software companies add a written exercise or async video screen before the live panel. Practice explaining support escalation decisions and team process changes clearly in writing, since that's how you'll communicate on the job anyway.
Remote Software Support Manager Jobs: Frequently Asked Questions
How do I get a remote software support manager job?
Target remote-first software companies and distributed SaaS teams, which hire software support managers remotely far more often than traditional on-site employers. Remote hiring managers screen heavily for written communication, async problem-solving, and the ability to manage a support team without in-person oversight. Candidates who can show documented remote team leadership, experience with ticketing platforms like Zendesk or Jira, and a history of hitting support SLAs independently stand out in remote hiring pipelines.
Which companies hire remote software support managers?
Remote software support manager roles are posted by FILED, Canon, and Jobot and others right now, based on current remote listings on Migrate Mate as of November 2026. The companies hiring most actively tend to be remote-first software firms and distributed enterprise technology teams whose customer bases and support staff are spread across multiple time zones.
Can you get a remote software support manager job with no experience?
Yes, but remote entry-level manager roles are harder to land because employers expect you to lead and triage independently from day one with minimal oversight. Your best path is to build experience first as a remote software support specialist or team lead, then move into management. Candidates who can show async communication skills, familiarity with support tooling, and evidence of coaching or mentoring others have the strongest shot at entry-level remote manager openings.
Do you need a degree for remote software support manager jobs?
Not always. Many remote employers care more about hands-on experience managing support teams, familiarity with ITSM or CRM platforms, and measurable results like improved resolution times or reduced ticket backlog than they do about a specific degree. A bachelor's in computer science, information systems, or a related field can help you past initial filters, but a strong work history and demonstrable technical fluency often carry more weight in remote hiring decisions.
Which industries hire the most remote software support managers?
The sectors hiring the most remote software support managers are Staffing & Recruiting and Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed support organizations to serve customers and internal users across multiple regions and time zones, making remote software support manager roles a structural part of their operations.
See All 15 Remote Software Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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