Software Support Manager Jobs
Software Support Manager jobs are open from entry-level team lead to senior director across enterprise software, SaaS, and managed services, with specializations in technical escalation management, customer success operations, and ITSM platform oversight. Scan the live roles below and apply to whichever ones fit.
Find Software Support Manager JobsLooking for remote work? View remote software support manager jobs →Overview
Showing 5 of 203+ Software Support Manager jobs
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help.
We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners.
Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product.
Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask.
As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person.
This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform.
Key responsibilities
- Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
- Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
- Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
- Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
- Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work
Minimum qualifications
- Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations
- Experience building production software, including technical lead roles on multi-team projects
- Experience building systems where correctness, access control, and auditability matter
- A clear vision for how capable models like Claude can improve customer support, and motivation to build it
- Judgment about when to ship a simple fix and when to invest in a platform
- Track record of leading without formal authority and getting other teams to own and ship fixes
Preferred qualifications
- 8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
- Experience building and improving customer-facing products with measurable impact
- Experience with billing, payments, or subscription systems
- Experience shipping LLM-based or agentic systems in production
- Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud
- Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety
- Experience building data pipelines for support or operations analytics
- Full-stack experience, including web UIs for internal tools or customer-facing flows
- Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations
- Experience setting multi-year technical direction for an area and growing other senior engineers
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$405,000 - $485,000 USD
Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's products are growing fast in reach and complexity. Every new model, product, and channel brings problems no one predicted. We want to catch each issue as early as possible, get customers unblocked fast, and fix the root cause. The best experience is one where a customer never has to ask for help.
We are building a Support Technology engineering team to solve what stands between a customer and Claude, whether they want to use it but can't or are unhappy with their experience. That covers individual users, businesses, and customers who reach Claude through partners.
Our goal is a better product experience for everyone who uses Claude. We make it easy for customers to get help and talk to us, through Claude itself and via human specialists with the tools to solve their problems. We also determine why they needed help and fix the cause in the product.
Billing is a good example. When a charge is confusing, a payment fails, or a plan doesn't unlock, a customer should be able to reach us and get it resolved in one conversation. Then we want to learn why it happened and change the product, whether that's the subscription flow, the payment error, or the invoice, so the next customer never has to ask.
As one of the team's early engineers, you will set the technical direction and build the core systems behind this work. We expect Claude to handle more of each case over time, from diagnosing an issue to resolving it to flagging the product fix behind it. Success means customers run into fewer problems, get them truly solved when they do, and are happy with the help they receive, whether it comes from Claude or a person.
This is a hands-on role with high leverage. You will write a lot of code and lead across teams, since many fixes belong to other product teams. You will partner with our Product Manager, the Product Support team, and product engineering teams such as Billing Platform.
Key responsibilities
- Improve the product experience at the root: Build agents that spot where customers keep getting stuck and find the root cause, then ship the fix or drive it with the owning team until customers stop running into the problem
- Make our support agents reliable first responders: Build the tools, APIs, and safe, audited workflows our Claude-powered support agents use for common fixes, with evals, guardrails, and clean handoffs to people, and measure whether customers' problems actually get solved
- Build the platform foundations: Create a reliable support platform that scales with our growth, including the experience and tools for customers and specialists, and the data that shows what customers are running into and whether our changes help
- Support enterprise and partner channels: Extend support to business customers, admins, and partner-sold customers, including cases that start outside our own products
- Raise the bar and build with Claude: Set standards for reliability, observability, testing, and rollouts, mentor engineers, and use Claude heavily in your own work
Minimum qualifications
- Deep backend and distributed systems skills, including APIs, data models, event-driven systems, and third-party integrations
- Experience building production software, including technical lead roles on multi-team projects
- Experience building systems where correctness, access control, and auditability matter
- A clear vision for how capable models like Claude can improve customer support, and motivation to build it
- Judgment about when to ship a simple fix and when to invest in a platform
- Track record of leading without formal authority and getting other teams to own and ship fixes
Preferred qualifications
- 8+ years building backend or platform systems in production, including 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
- Experience building and improving customer-facing products with measurable impact
- Experience with billing, payments, or subscription systems
- Experience shipping LLM-based or agentic systems in production
- Experience building with helpdesk or contact center platforms such as Intercom, Zendesk, or Salesforce Service Cloud
- Experience building internal tools or platforms for operations teams such as support, risk, finance, or trust and safety
- Experience building data pipelines for support or operations analytics
- Full-stack experience, including web UIs for internal tools or customer-facing flows
- Experience with enterprise features such as SSO, admin controls, or provisioning, or with partner and cloud marketplace integrations
- Experience setting multi-year technical direction for an area and growing other senior engineers
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$405,000 - $485,000 USD
Logistics
Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.
Software Support Manager Jobs by Experience Level
See All 203+ Software Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Software Support Manager JobsSoftware Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Electronics & Hardware
- Energy
- Airlines
What Employers Look For
The qualifications that appear most often in software support manager jobs.
- 3-5 years of experience managing technical support or help desk teams
- Proficiency with ITSM platforms such as ServiceNow, Zendesk, or Jira Service Management
- Demonstrated ability to define and enforce SLA and KPI frameworks
- Bachelor's degree in computer science, information technology, or a related field
- ITIL Foundation certification or equivalent service management credential
- Experience with escalation management and cross-functional incident response processes
Tips for Your Software Support Manager Job Search
Quantify ticket resolution outcomes on your resume
Hiring managers for software support manager roles want to see metrics like first-contact resolution rates, average handle time reductions, and SLA adherence improvements. Pull those numbers from your ticketing system reports and put them directly in your bullet points.
Highlight your ITSM platform experience clearly
Many postings filter candidates by specific tools such as ServiceNow, Jira Service Management, or Zendesk. List the platforms you've administered or configured, not just used as an end user, so your resume clears automated screening.
Apply early to roles that fit
Migrate Mate lists software support manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by support tier and product type
A role managing a Tier 1 help desk team for a consumer app requires a different skill set than leading Tier 3 enterprise escalations for infrastructure software. Filter your search by those specifics so your application speaks directly to what the team actually handles.
Prepare a structured conflict escalation example
Interviewers almost always ask how you've handled a customer escalation that bypassed your team and reached an executive. Have a clear, specific example ready that walks through how you diagnosed the breakdown, resolved the issue, and changed the process afterward.
Negotiate scope alongside compensation
Before accepting an offer, clarify headcount authority, on-call expectations, and whether you own the support tooling budget. Software support manager roles vary widely in those dimensions, and mismatched expectations after day one are harder to fix than salary.
Software Support Manager Jobs: Frequently Asked Questions
Which companies are hiring the most software support managers?
The companies hiring the most software support managers right now include Lockheed Martin, Tyler Technologies, and ASM, with the largest share of openings in California, Texas, and Arizona, based on current listings on Migrate Mate as of November 2026. Enterprise SaaS vendors and managed IT service providers consistently account for a large portion of active postings.
How many software support manager jobs are remote?
About 36% of software support manager openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed team leadership across the software industry. Roles focused on asynchronous escalation workflows and cloud-based ITSM platforms tend to have the highest remote availability, while positions tied to on-site infrastructure or hardware support skew toward in-office arrangements.
How do you become a software support manager?
Start by building hands-on experience as a technical support specialist or team lead, so you understand the daily work your future direct reports handle. From there, develop your incident management and SLA reporting skills, pursue an ITIL Foundation certification, and take on cross-functional projects that demonstrate you can coordinate between support, engineering, and customer success teams. Document your outcomes in measurable terms before you apply.
Can you get a software support manager job without prior management experience?
Yes, but you need to demonstrate leadership through other means. Companies hiring first-time managers often look for candidates who have mentored junior agents, led process improvement initiatives, or served as a de facto team lead during staff shortages. Frame that experience explicitly on your resume and in interviews, and target smaller companies or startups where the management structure is flatter and growth into the role is built into the hire.
What does the software support manager interview process look like?
Most processes run three to four rounds. An initial recruiter screen is followed by a hiring manager conversation focused on your team leadership philosophy and support operations experience. You'll typically then complete a technical or scenario-based round where you work through a mock escalation or staffing challenge. Final rounds often include a panel with peers from engineering or customer success who assess cross-functional communication and your approach to SLA accountability.
Where can I find and apply to software support manager jobs?
You can find and apply to software support manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry focus, and preferred work arrangement, then apply directly to each listing that fits.
See All 203+ Software Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Software Support Manager Jobs