Entry Level Software Support Manager Jobs
New grad software support manager jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on technical portfolio can carry more weight than a lengthy resume. Most openings are on-site roles concentrated in Technology & Software, Manufacturing, and Staffing & Recruiting, with employers like Symbotic, ENFOS, and Jobot hiring at this level now.
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Showing 5 of 9+ Entry Level Software Support Manager jobs
Job Title: Software Support L3
Location: Atlanta, GA / Los Angeles, CA
What You will Do:
- Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
- Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLA's for each reported issue.
- Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix basis severity and resolution time.
- Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
- Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken.
What You will bring:
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix.
- Experience with SQL.
- Experience/Strong knowledge of scripting - Python/Shell.
- Willing to work in rotational shifts.
- 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime.
Job Title: Software Support L3
Location: Atlanta, GA / Los Angeles, CA
What You will Do:
- Responsible for efficiently handling and resolving technical issues which have been passed on by L2.
- Ensure timely and effective action as per decided work flow basis priority and severity for each ticket.
- Should ensure maximum issues are resolved without L4/R&D involvement.
- Should ensure adherence to committed SLA's for each reported issue.
- Should follow ticketing SOP's and ensure tickets are being generated for R&D with all relevant technical details captured for every issue.
- Should follow internal escalation matrix basis severity and resolution time.
- Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D and shared with Client Service team.
- Should support CSM's in developing eminently capable and technically competent team of assistant client service managers and service engineers.
- Responsible for creating and monitoring software and hardware component wise reliability metrics for each installation.
- Should develop framework to predict potential/future failures and ensure requisite preventive measures are taken.
What You will bring:
- B.Tech graduate with 6 months - 2 Years of experience in a 24*7 Software Support role.
- Experience with Linux/Unix.
- Experience with SQL.
- Experience/Strong knowledge of scripting - Python/Shell.
- Willing to work in rotational shifts.
- 24x7 may not be required but since engineers are deployed at site, we can expect engineers to do Overtime.
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Who's Hiring
Top Industries Hiring
- Technology & Software
- Manufacturing
- Staffing & Recruiting
- Healthcare & Medical Services
Entry Level Software Support Manager Jobs: Frequently Asked Questions
How do I get an entry level software support manager job?
Entry level software support manager roles typically look for candidates who can demonstrate basic technical troubleshooting skills, clear written and verbal communication, and the ability to coordinate a small team or ticket queue. Internship experience in IT support or customer-facing technical roles gives you a real edge. Highlighting any experience managing or mentoring peers, even informally, helps your application stand out at this stage.
Which companies hire entry level software support managers?
Companies hiring entry level software support managers right now include Symbotic, ENFOS, and Jobot, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings at a mix of fast-growing startups, established software vendors, and enterprise technology teams that build support pipelines by developing candidates from the ground up.
Are there remote entry level software support manager jobs?
Yes, though on-site roles remain common at this level given the team-coordination nature of the work. About 57% of entry level software support manager openings are remote or hybrid as of November 2026, so candidates who prefer flexibility still have genuine options. Hybrid arrangements are especially common at mid-size technology companies that want some in-person presence during onboarding.
Are these new grad software support manager jobs?
Yes, many of these postings are new grad and junior roles that explicitly welcome candidates with little or no professional experience. A new grad-friendly posting typically calls for zero to two years of experience, accepts internships or academic project work in lieu of full-time history, and may list a portfolio or capstone project as a qualifying credential. Recent graduates who built IT support or team-lead experience through campus roles are well positioned to apply.
Which industries hire the most entry level software support managers?
Entry Level software support manager roles concentrate in Technology & Software, Manufacturing, and Staffing & Recruiting, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they run large, complex software environments that need dedicated support pipelines, and they invest in developing early-career candidates into more senior roles over time.