Remote Support Services Manager Jobs
Remote Support Services Manager jobs are open across the U.S. at remote-first firms and distributed teams in sectors like healthcare, technology, and financial services. Employers hiring remotely right now include 2nd Family, ALERT COMMUNICATIONS, and Deltek. Find a role that fits below and apply directly.
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Fidelity will not provide immigration sponsorship for this position.
Job Description:
The Role
We are looking for a highly motivated individual to support our Asset Management Quantitative Research and Investments (QRI) business and technology teams. As part of Enterprise Infrastructure and Operations, the QRI Helpdesk serves as the primary point of contact for technology issues impacting business operations and critical workflows.
The role encompasses Level-1 Production Support, incident triage, ticket management, operational readiness checks, user onboarding, and stakeholder communication. The successful candidate will develop deep expertise in QRI business applications and workflows to rapidly diagnose issues, assess business impact, prioritize remediation, and coordinate resolution across technology teams. The individual will leverage AI-enabled support capabilities to accelerate issue analysis, drive effective incident management, and perform thorough postmortems that identify root causes and preventive actions. A strong focus on continuous improvement, operational excellence, and enhancing the business user experience is expected through the reduction of recurring issues and proactive service improvements.
The Production Support organization provides 24x7 service coverage. This role requires second-shift and weekend support based on business needs.
The Expertise You Have and The Skills You Bring
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred.
- Experience supporting Asset Management, Investment Management, Quantitative Research, Trading, or other financial services technology platforms.
- Strong troubleshooting skills with the ability to assess impact, prioritize issues, and coordinate resolution across applications, infrastructure, and data platforms.
- Experience managing major incidents, driving escalations, leading stakeholder communications, and supporting service restoration efforts.
- Experience conducting root cause analysis and implementing improvements to reduce recurring issues and improve service reliability.
- Experience supporting Windows environments, Active Directory, identity and access management, and cloud-hosted services.
- Experience supporting applications, databases, and infrastructure in AWS environments.
- Working knowledge of SQL and monitoring tools such as Splunk, Dynatrace, Datadog, CloudWatch, or Grafana.
- Understanding of ITIL and ITSM practices, including Incident, Problem, and Change Management.
- Experience using reporting and analytics tools such as Tableau or Power BI.
- Ability to manage multiple priorities in a fast-paced production support environment.
- Demonstrated focus on automation, operational efficiency, and continuous improvement.
The Team
This role supports the Asset Management's Quantitative Research and Investments Helpdesk team and provides critical support to Asset Management's QRI Business and Production support.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity will not provide immigration sponsorship for this position.
Job Description:
The Role
We are looking for a highly motivated individual to support our Asset Management Quantitative Research and Investments (QRI) business and technology teams. As part of Enterprise Infrastructure and Operations, the QRI Helpdesk serves as the primary point of contact for technology issues impacting business operations and critical workflows.
The role encompasses Level-1 Production Support, incident triage, ticket management, operational readiness checks, user onboarding, and stakeholder communication. The successful candidate will develop deep expertise in QRI business applications and workflows to rapidly diagnose issues, assess business impact, prioritize remediation, and coordinate resolution across technology teams. The individual will leverage AI-enabled support capabilities to accelerate issue analysis, drive effective incident management, and perform thorough postmortems that identify root causes and preventive actions. A strong focus on continuous improvement, operational excellence, and enhancing the business user experience is expected through the reduction of recurring issues and proactive service improvements.
The Production Support organization provides 24x7 service coverage. This role requires second-shift and weekend support based on business needs.
The Expertise You Have and The Skills You Bring
- Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field preferred.
- Experience supporting Asset Management, Investment Management, Quantitative Research, Trading, or other financial services technology platforms.
- Strong troubleshooting skills with the ability to assess impact, prioritize issues, and coordinate resolution across applications, infrastructure, and data platforms.
- Experience managing major incidents, driving escalations, leading stakeholder communications, and supporting service restoration efforts.
- Experience conducting root cause analysis and implementing improvements to reduce recurring issues and improve service reliability.
- Experience supporting Windows environments, Active Directory, identity and access management, and cloud-hosted services.
- Experience supporting applications, databases, and infrastructure in AWS environments.
- Working knowledge of SQL and monitoring tools such as Splunk, Dynatrace, Datadog, CloudWatch, or Grafana.
- Understanding of ITIL and ITSM practices, including Incident, Problem, and Change Management.
- Experience using reporting and analytics tools such as Tableau or Power BI.
- Ability to manage multiple priorities in a fast-paced production support environment.
- Demonstrated focus on automation, operational efficiency, and continuous improvement.
The Team
This role supports the Asset Management's Quantitative Research and Investments Helpdesk team and provides critical support to Asset Management's QRI Business and Production support.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Certifications:
Category:
Information TechnologyPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
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Find JobsRemote Support Services Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote support services manager jobs.
- Bachelor's degree in business administration, public administration, or a related field
- 3 to 5 years of supervisory or operations management experience
- Proficiency with facilities management or service desk software
- Demonstrated experience managing vendor contracts and service-level agreements
- Strong knowledge of compliance and regulatory standards relevant to the industry
- Certification in project management or facilities management such as PMP or CFM preferred
Tips for Your Remote Support Services Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote support services manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async leadership in your resume
Remote employers want proof you can manage without in-person check-ins. Highlight specific examples of leading distributed teams, running support operations across time zones, or documenting processes that kept service quality consistent when you weren't physically present.
Get fluent in remote support tooling
Remote support services manager roles expect hands-on experience with platforms like Zendesk, Salesforce Service Cloud, Jira, or similar ticketing and workflow tools. Name the systems you've actually used and describe the team size or ticket volume you managed inside them.
Prepare for async hiring processes
Many remote employers use written take-home assessments or recorded video interviews before scheduling live calls. Practice articulating your management philosophy and past outcomes in writing, since remote hiring teams often evaluate how clearly you communicate before you ever speak with them.
Remote Support Services Manager Jobs: Frequently Asked Questions
How do I get a remote support services manager job?
Remote support services managers get hired by demonstrating they can lead distributed teams without in-person oversight. Companies hiring remotely screen heavily for written communication, async problem-solving, and the ability to build accountability structures across time zones. Candidates who show documented results from previous remote or hybrid support roles, along with fluency in ticketing systems and remote collaboration tools, have a clear edge over equally qualified in-office candidates.
Which companies hire remote support services managers?
Employers currently hiring remote support services managers include 2nd Family, ALERT COMMUNICATIONS, and Deltek, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed healthcare organizations, and financial services firms with large customer-facing teams are among the most consistent sources of remote openings for this role.
Can you get a remote support services manager job with no experience?
Yes, but remote entry-level support services manager roles are harder to land because employers expect you to operate with minimal supervision from day one. Remote-first SaaS companies and growing customer support teams occasionally hire into junior manager tracks. Showing that you've coordinated projects, led small teams informally, or built processes in a support environment can substitute for a formal management title when formal experience is thin.
Do you need a degree for remote support services manager jobs?
Not always. Many remote employers weigh demonstrated leadership, support operations experience, and measurable outcomes more heavily than a degree for this role. A history of managing service queues, reducing resolution times, or improving team performance can open doors. Some employers in healthcare or government contracting do require a bachelor's degree, so requirements vary by sector and company size.
Which industries hire the most remote support services managers?
The sectors hiring the most remote support services managers are Technology & Software, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed support operations and need managers who can maintain service quality and team cohesion without a shared physical office.
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