Support Services Manager Jobs
Support Services Manager jobs are open across healthcare, education, government, and nonprofit sectors, at levels from team lead to director, with specializations in facilities coordination, client services, and operations management. Scan the live roles below and apply to whichever ones fit.
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About this Job
We're looking for a Social Services Analyst 1/2/3 to work in our Ouachita Parish Child Support Enforcement office in Monroe, LA.
Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
- SELECTED CORE COMPETENCIES:
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- SELECTED PREFERRED COMPETENCIES:
- Acting Decisively: The ability to make timely, confident decisions using sound reason.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
- Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.
Minimum Qualifications
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
- Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
- Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
- Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
- Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
- Attend court in one or more districts.
- Perform a high volume of case work for a demanding public in need of services.
- Performs other duties as assigned.
Position-Specific Details:
Work Location: This vacancy is located in the Ouachita Parish Child Support Enforcement office in Monroe, LA.
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
- Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
- Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
- Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)
The actual starting salary depends on the education and experience of the selected applicant.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
Must possess a valid driver's license & access to a personal vehicle at time of appointment.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
About this Job
We're looking for a Social Services Analyst 1/2/3 to work in our Ouachita Parish Child Support Enforcement office in Monroe, LA.
Child Support Enforcement is a program that works with parents to provide emotional, financial, and medical support for their child or children. DCFS offers parent locator and paternity establishment services, as well as assistance to establish and enforce child support orders and collection and distribution of child support payments. This position assists in ensuring non-custodial parents fulfill their obligations to provide financial and medical support for their child/children.
AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:
- SELECTED CORE COMPETENCIES:
- Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
- Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
- Making Accurate Judgments: The ability to assess options, weigh risks, and make sound decisions using available information and logical reasoning.
- SELECTED PREFERRED COMPETENCIES:
- Acting Decisively: The ability to make timely, confident decisions using sound reason.
- Displaying Professionalism: The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
- Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
- Working with Financial Information: The ability to interpret financial data, manage financial approvals, and ensure compliance to support informed decisions and promote transparency.
Minimum Qualifications
Three years of experience in social services; OR
Six years of full-time experience in any field; OR
A bachelor's degree.
EXPERIENCE SUBSTITUTION:
Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
Job Specification
The official job specifications for this role, as defined by the State Civil Service, can be found here.
Job Duties and Other Information
Job Duties:
- Initiates and executes legal processes including interviewing clients, relatives, landlords and other persons to gather information on location of absent parents.
- Research files, directories, Office of Motor Vehicle records, property records and other resources in order to find leads on whereabouts of parents.
- Explain legal requirements, calculate support payments, determine appropriate legal action and meet with parents to obtain paternity, child support and medical support.
- Prepare affidavits and financial audits and initiate legal actions such as subpoenas, petitions and orders.
- Attend court in one or more districts.
- Perform a high volume of case work for a demanding public in need of services.
- Performs other duties as assigned.
Position-Specific Details:
Work Location: This vacancy is located in the Ouachita Parish Child Support Enforcement office in Monroe, LA.
Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.
Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.
Career Progression: This position participates in a Career Progression Group (CPG) and may be filled as a Social Services Analyst 1, 2, or 3. The level at which the vacancy is filled will be determined by the qualifications of the candidate selected. This position provides the opportunity to advance within this job series.
- Social Services Analyst 1 - SER: $16.42 hourly (Pay Level SS-410)
- Social Services Analyst 2 - SER: $17.56 hourly (Pay Level SS-411)
- Social Service Analyst 3 - SER: $21.27 hourly (Pay Level SS-413)
The actual starting salary depends on the education and experience of the selected applicant.
In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.
Must possess a valid driver's license & access to a personal vehicle at time of appointment.
How To Apply:
No Civil Service test score is required in order to be considered for this vacancy.
To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
- Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.
See All 733+ Support Services Manager Jobs
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Find Support Services Manager JobsSupport Services Manager Job Market
Who's Hiring
- Oracle29
- 2nd Family22
- BNY12
- Courser9
- Amazon8
Top Industries Hiring
- Technology & Software11
- Healthcare & Medical Services5
- Education4
- Energy2
- Manufacturing2
What Employers Look For
The qualifications that appear most often in support services manager jobs.
- Bachelor's degree in business administration, public administration, or a related field
- 3 to 5 years of supervisory or operations management experience
- Proficiency with facilities management or service desk software
- Demonstrated experience managing vendor contracts and service-level agreements
- Strong knowledge of compliance and regulatory standards relevant to the industry
- Certification in project management or facilities management such as PMP or CFM preferred
Tips for Your Support Services Manager Job Search
Tailor your resume to the sector
A support services manager resume for a hospital looks different from one for a university or government agency. Highlight the specific environment you're targeting, whether that's regulatory compliance, vendor management, or service delivery metrics, so hiring managers see direct relevance immediately.
Quantify operational improvements you led
Generic claims like 'improved efficiency' don't land. Replace them with concrete outcomes: reduced ticket resolution time, cut supply costs, or expanded team size. Hiring managers for this role want evidence you've managed real operational complexity, not just described it.
Apply early to roles that fit
Migrate Mate lists support services manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by service delivery model
Filter openings by whether they involve in-person facilities, hybrid service desks, or fully outsourced vendor oversight. Each model requires a different skill emphasis, and aligning your application to the right delivery model signals you understand what the job actually involves day to day.
Prepare for scenario-based interview questions
Interviewers for this role almost always present a service breakdown or staffing conflict and ask how you'd handle it. Practice walking through a real situation where you reallocated resources, managed an escalation, or maintained continuity during a staffing gap.
Negotiate scope before accepting an offer
Support services manager roles vary enormously in budget authority, team size, and cross-departmental reach. Before accepting, clarify whether you'll own vendor contracts, have direct reports, or inherit a team mid-transition. Misaligned expectations on scope cause most early departures in this role.
Support Services Manager Jobs: Frequently Asked Questions
Which companies are hiring the most support services managers?
Oracle, 2nd Family, and BNY are hiring the most support services managers right now, with openings concentrated in California, Texas, and Florida, based on current listings on Migrate Mate as of November 2026. Healthcare systems, university networks, and large government contractors consistently post the highest volume of these roles.
How many support services manager jobs are remote?
About 46% of support services manager openings are fully remote or hybrid as of November 2026, though the share varies by industry. Roles focused on client services coordination, service desk oversight, and administrative operations tend to offer the most remote flexibility, while positions tied to physical facilities or on-site staff supervision are almost always in person.
How do you become a support services manager?
Start by building experience in a frontline support or operations role, then move into a team lead or coordinator position where you supervise others. Develop fluency in budgeting, vendor management, and service delivery reporting. A bachelor's degree in business or public administration strengthens your candidacy, and certifications in project or facilities management help you stand out for more senior openings.
Can you get hired as a support services manager without direct management experience?
Yes, especially if you've led projects, trained colleagues, or coordinated cross-functional teams even without a formal management title. Frame any experience where you owned a process, resolved service failures, or managed external vendors as evidence of managerial readiness. Entry-level manager postings in government agencies and nonprofits are often the most accessible starting points.
What does the support services manager interview process look like?
Most employers run two to three rounds. The first is typically a screening call with HR covering your background and availability. The second is a structured interview with the hiring manager or department head focused on situational and behavioral questions about service delivery challenges. A final round often involves meeting senior leadership or presenting a brief operational plan or case scenario.
Where can I find and apply to support services manager jobs?
You can find and apply to support services manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience and industry background, then apply directly to each listing that fits your goals.
See All 733+ Support Services Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Support Services Manager Jobs