Remote Support Technician Jobs
Remote support technician jobs are actively hiring across the U.S., with remote-first firms and distributed teams bringing on candidates who can troubleshoot independently and communicate clearly without being on-site. Demand is strong in technology, healthcare IT, and managed services, and employers hiring remotely right now include Onco360, WebstaurantStore, and Computer World Services. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 36+ Remote Support Technician jobs
Working hours
Service Desk is a 24/7 team and schedules are based on this coverage.
Shift is 8:00 am to 5:00 pm M T or 9:00am to 6:00pm MT (time may vary by an hour either way). During your training period, shift may be slightly different .
Location requirements
100% remote, USA – work from home
Why this job is exciting
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
- Provide remote technical support to multiple client environments across Windows and macOS platforms.
- Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
- Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.
- Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.
- Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
- Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
- Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
- Assist with deployment of policies, software packages, and configuration changes across client environments.
- Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
- Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
- Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
- Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
- Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.
- Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.
- Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.
- Assist with endpoint security tools including antivirus, EDR, and email security platforms.
- Support remediation efforts following documented security procedures.
- Maintain adherence to client-specific compliance requirements and data protection standards.
- Deliver professional, high-quality support while representing the MSP brand.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Provide timely updates on open issues and manage client expectations effectively. Build strong working relationships with client contacts through consistent and reliable service delivery.
- 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
- Strong working knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 environments including Exchange Online administration.
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
- Experience with Active Directory and Entra ID administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms. Exposure to endpoint security tools and email security platforms.
One or all of the following certifications is highly desirable:
- CompTIA A+ and Network+
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate (MD-102)
- Azure Fundamentals (AZ-900)
- ITIL Foundation Vendor certifications related to firewall, security, or RMM platforms (a plus)
This is a full-time position located in the United States and performed remotely with no travel.
Estimated Starting Salary/Wage Range: $25.00 to $28.00 hourly , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
Application Stage - Thanks for showing interest!
- Submit your application Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0 NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
Screening Stage - Let's get to know each other!
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
Interview Stage - We’ll dive into your experience more in depth
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
Working hours
Service Desk is a 24/7 team and schedules are based on this coverage.
Shift is 8:00 am to 5:00 pm M T or 9:00am to 6:00pm MT (time may vary by an hour either way). During your training period, shift may be slightly different .
Location requirements
100% remote, USA – work from home
Why this job is exciting
The Service Desk Technician provides Tier 1 frontline technical support to multiple client environments. This role supports a wide range of technologies across diverse industries and is responsible for resolving moderately complex technical issues while delivering exceptional customer service. The ideal candidate thrives in a fast-paced MSP environment, can manage competing priorities, and maintains strong documentation and communication standards.
- Serve as the first point of contact for incidents and service requests via phone, chat, email, and ticketing system.
- Provide remote technical support to multiple client environments across Windows and macOS platforms.
- Troubleshoot and resolve moderately complex hardware, software, and peripheral issues.
- Support Microsoft 365 environments including Exchange Online, Teams, SharePoint, and OneDrive.
- Perform Exchange diagnostics including message tracing, mailbox permissions management, and mail flow analysis.
- Support line-of-business applications, remote access tools, and collaboration platforms across various client infrastructures.
- Diagnose and resolve workstation performance issues, operating system errors, and application conflicts.
- Support MFA configuration, conditional access troubleshooting, and secure account recovery processes.
- Manage device enrollment, configuration, and compliance using Microsoft Intune, Addigy, Jamf, or other RMM/MDM tools.
- Assist with deployment of policies, software packages, and configuration changes across client environments.
- Perform account administration within Active Directory and Entra ID, including permissions management and access troubleshooting.
- Provide intermediate networking support including DNS, DHCP, VPN connectivity, and basic routing issues.
- Support remote monitoring and management (RMM) platforms to proactively identify and remediate issues.
- Manage a ticket queue across multiple clients while adhering to defined SLAs and response targets.
- Accurately log, categorize, prioritize, and document all incidents in the PSA/ITSM platform (e.g., ConnectWise, Autotask, ServiceNow).
- Perform thorough troubleshooting to identify and resolve issues before closure or reassignment.
- Identify incidents requiring escalation and route them appropriately to Tier 2 or Tier 3 teams.
- Review Entra ID sign-in logs and investigate suspicious login activity or account lockouts.
- Assist with endpoint security tools including antivirus, EDR, and email security platforms.
- Support remediation efforts following documented security procedures.
- Maintain adherence to client-specific compliance requirements and data protection standards.
- Deliver professional, high-quality support while representing the MSP brand.
- Communicate technical findings and solutions clearly to both technical and non-technical stakeholders.
- Provide timely updates on open issues and manage client expectations effectively. Build strong working relationships with client contacts through consistent and reliable service delivery.
- 1–3 years of experience in a service desk or Managed Service Provider (MSP) environment, with MSP experience preferred.
- Strong working knowledge of Windows and macOS operating systems.
- Experience supporting Microsoft 365 environments including Exchange Online administration.
- Hands-on experience with Intune and/or Apple device management tools (Addigy, Jamf).
- Experience with Active Directory and Entra ID administration.
- Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
- Familiarity with RMM and PSA tools such as ConnectWise, Autotask, NinjaOne, or similar platforms. Exposure to endpoint security tools and email security platforms.
One or all of the following certifications is highly desirable:
- CompTIA A+ and Network+
- Microsoft 365 Fundamentals (MS-900)
- Modern Desktop Administrator Associate (MD-102)
- Azure Fundamentals (AZ-900)
- ITIL Foundation Vendor certifications related to firewall, security, or RMM platforms (a plus)
This is a full-time position located in the United States and performed remotely with no travel.
Estimated Starting Salary/Wage Range: $25.00 to $28.00 hourly , less applicable withholdings and deductions, paid on a semi-monthly basis (The actual salary offered may vary based on relevant factors as determined in the Company’s discretion, which may include experience, qualifications, tenure [for existing employees] skill set, availability of qualified candidates, geographic location, certifications held, and other criteria deemed pertinent to the particular role. Note that the majority of individuals in the position will fall in the low to mid-level of this scale; the upper end of this pay scale is offered only in exceptional circumstances and/or for unusually qualified candidates.)
In addition to legally-required benefits, NexusTek offers a generous benefit package to eligible full-time employees, which currently includes the following:
- Four weeks of annual accrued PTO
- Seven paid national holidays
- Medical, dental, vision options
- Company-paid life insurance, short and long-term disability
- Voluntary benefits such as critical illness and accident
- Voluntary Legal Shield and identity theft protection
- Discretionary annual 401k match plan
- Generous employee referral bonus plan
- Employee Assistance Program
- Access to over 90,000+ courses in ADP My Learning
- StandOut employee engagement tools
- Eligible to apply for a Pluralsight license
- Eligible to apply for NexusTek Technical Academy or Leadership Academy We’re happy to provide our full benefits guide at any point in the process!
We’re happy to provide our comprehensive benefits guide. Each benefit is subject to eligibility requirements as specified in plan documents, and the Company reserves the right to modify the benefits it offers from time to time.
Interview Process - Typical interview process for this role:
Application Stage - Thanks for showing interest!
- Submit your application Complete the Culture Index survey: https://go.cultureindex.com/p/zACpDINuzjBrFELEr0 NOTE: Completing the Culture Index survey is an application requirement. Final candidates who have not completed the survey will not be considered for final selection.
Screening Stage - Let's get to know each other!
- Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you
Interview Stage - We’ll dive into your experience more in depth
- One-hour technical interview with Hiring Manager (virtual)
- Two-hour lab assessment taken from your home
- 30 min follow-up Hiring Manager interview
- References – 3 professional references at least one direct supervisor You are welcome to request additional conversations with team members you didn’t get to meet during the process
NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws
NexusTek participates in E-Verify for all US Employees
See All 36 Remote Support Technician Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Support Technician Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
- Chemicals & Materials
What Employers Look For
The qualifications that appear most often in remote support technician jobs.
- CompTIA A+ certification or equivalent hands-on hardware and software troubleshooting experience
- Proficiency with a ticketing system such as ServiceNow, Zendesk, or Jira Service Management
- Experience supporting Windows and macOS endpoints in a corporate or managed services environment
- Familiarity with Active Directory, Microsoft 365, and basic network connectivity troubleshooting
- Strong verbal and written communication skills for end-user support and incident documentation
- Associate degree in information technology, computer science, or a related field, or equivalent work experience
Tips for Your Remote Support Technician Job Search
Demonstrate async troubleshooting in your application
Remote support roles run on written communication. Include examples in your resume or cover letter of issues you diagnosed and resolved through tickets, chat, or documentation without real-time back-and-forth. Employers want to see you can close problems independently.
Get certified in remote support tools employers use
Familiarity with platforms like Zendesk, ConnectWise, Freshdesk, or similar remote support and ticketing systems is a concrete differentiator. Employers hiring remotely check for tool-specific experience because onboarding time is longer when a technician isn't on-site to shadow a colleague.
Apply early to remote roles that fit
Migrate Mate lists remote support technician openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-filtered results on general boards.
Prepare for video-based technical screening rounds
Remote employers almost always assess support technicians through video calls that include scenario-based questions, not in-person whiteboard sessions. Practice walking through a troubleshooting process out loud, clearly explaining each diagnostic step as if the interviewer can't see your screen.
Remote Support Technician Jobs: Frequently Asked Questions
How do I get a remote support technician job?
Focus your search on remote-first companies and distributed teams that have built support workflows around async communication rather than walk-up desks. Remote employers screen for self-direction, clear written communication, and the ability to diagnose issues without a supervisor nearby. Certifications like CompTIA A+, Network+, or vendor-specific credentials help, but showing documented troubleshooting processes and experience with remote support tools like ConnectWise, Zendesk, or similar platforms gives you a concrete edge.
Which companies hire remote support technicians?
Companies hiring remote support technicians right now include Onco360, WebstaurantStore, and Computer World Services, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role are most common at remote-first software companies, managed service providers, and distributed healthcare IT teams that run support operations across multiple time zones.
Can you get a remote support technician job with no experience?
Yes, but remote entry-level support roles are harder to land than on-site ones because employers expect you to troubleshoot and escalate independently from day one. The best paths in are help desk roles at remote-first startups or managed service providers that run structured onboarding programs. A home lab, a CompTIA A+ certification, or documented volunteer IT work can substitute for formal experience and show remote employers you can operate without hand-holding.
Do you need a degree for remote support technician jobs?
Not always. Most remote employers weigh certifications, hands-on skills, and demonstrated problem-solving over a formal degree for support technician roles. CompTIA A+, Network+, or ITIL foundations are widely recognized signals of readiness. Candidates who can show real troubleshooting results, familiarity with ticketing and remote access tools, and strong written communication tend to move forward regardless of their educational background.
Which industries hire the most remote support technicians?
Most remote support technician openings sit in Manufacturing and Chemicals & Materials, per current remote listings on Migrate Mate as of November 2026. These sectors hire support technicians remotely because their distributed teams and cloud-based infrastructure require ongoing technical support that doesn't depend on physical proximity to users or systems.
See All 36 Remote Support Technician Jobs
Find roles that match your experience and apply in just a few clicks.
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