Remote Surveillance Technician Jobs
Remote surveillance technician jobs are open across the U.S. in sectors including security services, logistics, critical infrastructure, and corporate risk management, from entry-level monitoring roles to senior remote systems technicians on distributed security teams. Companies hiring remotely right now include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE. See the openings below and apply to the ones that match your experience.
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Showing 5 of 13+ Remote Surveillance Technician jobs
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
Houston / Greater Houston, TX | Remote with occasional local customer visits
About 3dEYE
3dEYE is a cloud video surveillance and monitoring platform that helps security providers, monitoring companies, system integrators, and businesses manage video operations across multiple locations, camera brands, and security environments.
We are expanding our presence in Texas and are looking for a Technical Account Manager in the Greater Houston area with strong hands-on expertise in video surveillance and monitoring systems.
About the role
The Technical Account Manager owns the technical relationship with assigned customers and serves as a trusted technical advisor throughout the customer lifecycle.
This is a hands-on technical role with direct customer responsibility. The TAM is expected to understand customer environments, independently investigate and resolve technical issues, support implementations and integrations, optimize system performance, and work with Product and Engineering when deeper product-level involvement is required.
The role also includes account development responsibilities. A strong understanding of the customer environment should allow the TAM to identify opportunities to improve, expand, or optimize existing deployments and support upsell and account growth.
Responsibilities
- Own the technical relationship with assigned customers.
- Understand customer video surveillance and monitoring environments, including cameras, VMS, networking, cloud connectivity, integrations, and operational workflows.
- Independently investigate, troubleshoot, and resolve technical customer issues.
- Identify root causes and drive technical issues through resolution.
- Support customer onboarding, system configuration, implementation, deployment, and integrations.
- Assess existing surveillance environments and recommend appropriate technical solutions.
- Support customers with system optimization, platform adoption, and operational improvements.
- Manage technical escalations and maintain clear communication with customers throughout the resolution process.
- Deliver technical and product training to customers and partners.
- Work directly with customer technical teams, security teams, monitoring operators, integrators, and business stakeholders.
- Collaborate with Product and Engineering on complex technical issues, integration requirements, and customer feedback.
- Maintain visibility into customer priorities, technical risks, open issues, and upcoming requirements.
- Identify opportunities to expand customer deployments based on technical needs, usage patterns, and operational requirements.
- Support upsell and account growth through technical discovery and solution recommendations.
- Build long-term customer relationships based on technical credibility, reliability, and consistent follow-through.
Requirements
- Minimum 5 years of relevant experience with video surveillance, VMS, video monitoring security systems.
- Strong hands-on experience with monitoring systems and video surveillance environments.
- Proven experience independently troubleshooting technical issues directly with customers.
- Strong knowledge of IP video surveillance systems, including cameras, VMS, networking, connectivity, and system configuration.
- Experience supporting customer implementations, deployments, integrations, or technical onboarding.
- Experience working directly with customers in a technical capacity.
- Strong troubleshooting and root-cause analysis skills.
- Ability to understand complex technical environments and recommend practical solutions.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Strong ownership and ability to manage technical issues from initial investigation through resolution.
- Ability to manage multiple customer priorities simultaneously.
- Strong customer relationship and communication skills.
- Commercial awareness and ability to identify opportunities for account expansion and additional solutions.
- Ability to collaborate effectively with Product, Engineering, Sales, and Customer Success teams.
- Based in Houston or the Greater Houston area, with availability for occasional customer visits.
Relevant technical experience
Experience in several of the following areas is strongly preferred:
- Video Management Systems
- Video monitoring platforms
- IP cameras and camera configuration
- Cloud video surveillance
- Network troubleshooting
- TCP/IP networking
- NVR and recording environments
- Multi-site surveillance systems
- Remote video monitoring
- Video analytics
- Physical security integrations
- API and third-party integrations
- Access control integrations
- Security system implementation and deployment
- Technical support and incident troubleshooting
Experience working with multiple VMS platforms, camera manufacturers, or mixed surveillance environments is an advantage.
The opportunity
This role offers broader ownership than a traditional technical support or implementation position. The TAM remains deeply involved in the technology while also owning customer relationships, influencing solution design, supporting account growth, and working closely with Product and Engineering.
It is a strong opportunity for an experienced video surveillance or monitoring professional who wants to expand their scope while continuing to work hands-on with customers and technology.
Pay: From $90,000.00 per year
Benefits:
- Health insurance
- Professional development assistance
- Work from home
Application Question(s):
- Which VMS, video surveillance, or monitoring platforms have you worked with hands-on?
- Have you personally troubleshot and resolved technical issues directly with customers involving VMS, cameras, networking, integrations, or video monitoring systems?
- Briefly describe one technical customer issue you personally diagnosed and resolved. What was the issue and what did you do?
- Do you have experience supporting customer implementations, deployments, integrations, or technical onboarding?
Experience:
- working directly with video surveillance, VMS: 4 years (Preferred)
Location:
- Houston, TX (Preferred)
Work Location: Remote
See All 13 Remote Surveillance Technician Jobs
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Find JobsRemote Surveillance Technician Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote surveillance technician jobs.
- Experience installing and configuring IP-based CCTV and NVR systems
- Ability to read and interpret low-voltage wiring diagrams and blueprints
- Valid low-voltage or alarm systems contractor license where state-required
- Familiarity with video management software such as Genetec, Milestone, or Avigilon
- Physical ability to lift equipment and work at heights using ladders and lifts
- High school diploma or GED with one or more years of field installation experience
Tips for Your Remote Surveillance Technician Job Search
Apply early to remote roles that fit
Migrate Mate lists remote surveillance technician openings from across the U.S. in one place, so you can find roles that match your skills and apply directly. Remote postings fill fast, so checking regularly and applying as soon as a role goes live gives you an advantage.
Show your remote diagnostic experience clearly
Remote employers want proof you can resolve camera outages, network drops, or VMS errors without in-person support. Call out specific instances in your resume where you diagnosed and fixed surveillance system issues remotely, naming the tools and software you used.
Get certified in a major VMS platform
Certifications from video management software providers signal to remote hiring managers that you can configure, maintain, and troubleshoot systems independently. Credentials tied to platforms widely used in managed security operations are especially useful when applying to distributed or cloud-based surveillance teams.
Demonstrate strong async written communication
Remote surveillance technician roles depend on clear written handoffs, incident documentation, and remote coordination with operations teams. Practice writing concise, accurate incident reports and ensure your cover letter and application responses reflect the same clarity remote employers expect on the job.
Remote Surveillance Technician Jobs: Frequently Asked Questions
How do I get a remote surveillance technician job?
Target companies with distributed security operations, remote network operations centers, or cloud-managed surveillance platforms, since those are the employers most likely to hire surveillance technicians without requiring on-site presence. Remote employers screen heavily for self-direction, clear written communication, and proficiency with IP camera systems, VMS software, and remote diagnostic tools. Candidates who can document independent troubleshooting experience and async collaboration stand out.
Which companies hire remote surveillance technicians?
Companies hiring remote surveillance technicians right now include New York City Department of Health and Mental Hygiene, 3DEye, and AIRLIFE, based on current remote listings on Migrate Mate as of November 2026. Remote roles in this field tend to come from managed security service providers, cloud-based surveillance firms, and large enterprises running distributed monitoring operations across multiple facilities.
Can you get a remote surveillance technician job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to troubleshoot independently without on-site support. Managed security service providers and cloud surveillance startups are more likely to hire entry-level candidates remotely. Demonstrating hands-on familiarity with IP camera setup, VMS platforms, or home lab projects, along with strong written communication, helps open the door when direct work history is thin.
Do you need a degree for remote surveillance technician jobs?
Not always. Most remote employers in this field prioritize demonstrated technical skills over formal education, particularly hands-on knowledge of network-connected camera systems, video management software, and remote access tools. Certifications in networking, physical security, or specific VMS platforms often carry more weight than a degree, and a portfolio showing real configuration or troubleshooting work strengthens any application.
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