Research Product Manager Jobs in Louisiana

Summary: The Workforce Group, a LEMOINE company, is seeking a detail-oriented Case Research & Coordination Specialist to support a federal human services program serving vulnerable populations, including youth, young adults, and families. This role supports case intake, address research, case queue management, field assignment coordination, documentation tracking, and follow-up support. The Case Research & Coordination Specialist reviews assigned case information, validates address details using approved tools and procedures, identifies incomplete or conflicting information, coordinates field assignments, tracks case milestones, and supports timely hand offs between operations, field teams, quality review, language access, data, and reporting functions. This position requires strong research skills, accurate documentation, sound judgment, confidentiality, and the ability to manage multiple case actions in a fast-paced, deadline-driven environment.

Location: Baton Rouge, LA

Qualifications, Knowledge, Skills, and Abilities: High school diploma or equivalent required. Minimum of one year of experience in case coordination, administrative operations, research, dispatch, scheduling, records review, human services support, field operations support, call center coordination, data entry, logistics coordination, or similar work preferred.

Work Environment and Schedule

This position is onsite at an operations hub-based and requires regular use of computers, secure systems, phones, email, spreadsheets, and electronic documentation tools. The role supports fast-moving case operations and requires accuracy, confidentiality, responsiveness, and consistent communication with team members. The schedule may vary based on operational needs, case volume, geography, field team availability, and program deadlines. Evening, weekend, holiday, extended hour, or surge assignments may be required. Limited travel may be required for training, meetings, surge support, or operational coverage.

Employment is contingent upon successful completion of all pre-employment screening requirements, including background checks, drug screening, motor vehicle records review, reference checks and other job-related screening requirements. Employment is also contingent upon successful completion of required federal background/suitability review, favorable credit check, security processing, and program-specific onboarding before beginning work.

Employees assigned to this program must complete required training, protect sensitive information, comply with standards of conduct, maintain professional boundaries, and follow all reporting, confidentiality, privacy, and information security requirements. Employees may be required to sign confidentiality, non-disclosure, conflict-of-interest, and standards-of-conduct acknowledgments.