Mid Level Retail Operations Lead Jobs

Hybrid

Job Overview

Relativity is seeking a collaborative, community-centered, and operationally rigorous professional to serve as our Senior Specialist, Community Engagement & Social Impact. This role independently manages a portfolio of programs and partnerships that builds and activates our internal employee community and develops and stewards external nonprofit and community relationships. The role translates established Social Impact strategy into meaningful employee experiences, scalable programs, and measurable outcomes. The ideal candidate combines strong program and portfolio management capabilities with a passion for community engagement, employee volunteerism, philanthropy, and social impact. They independently manage and improve programs, build relationships with employees and nonprofit partners, and develop the playbooks, tools, processes, and internal champion infrastructure that enable engagement to scale beyond their direct execution. This role connects employees, community organizations, Facilities, Human Resources, Events, Procurement, Communications, Legal, and external partners. They balance community needs, employee experience, organizational priorities, and operational requirements across their portfolio. They operationalize established Social Impact strategy and contribute recommendations to planning; they do not independently set enterprise Social Impact strategy or own the entire function.

Job Description and Requirements

Internal & External Community Engagement:

• Develop and steward relationships with internal employee communities and external nonprofit, community, legal aid, and social impact partners.
• Develop and manage opportunities that activate our employee community and deepen external engagement through volunteering, skills-based service, pro bono initiatives, donations, and strategic partnerships.
• Independently manage partner onboarding, stewardship, communication, and feedback collection within established Social Impact priorities and processes.
• Use community voice and employee and stakeholder feedback to develop and recommend improvements to programs and partnerships.
• Represent the Social Impact team in internal and external meetings, events, and collaborative initiatives.

Employee Giving, Volunteering & Engagement:

• Independently manage the planning, implementation, and improvement of employee giving and volunteer programs within established Social Impact strategy.
• Manage annual campaigns and engagement initiatives as an integrated portfolio, including volunteer activations, giving campaigns, awareness months, and employee participation opportunities.
• Develop and coordinate an internal champion network with employee communities, business groups, and leaders to activate participation and enable scalable delivery.
• Develop reusable playbooks, communications, toolkits, and engagement resources that equip internal champions and cross-functional partners to deliver activities without relying on this role to personally execute every activity.
• Develop pathways that connect employee skills and expertise to meaningful community impact opportunities.

Program, Grant & Portfolio Operations:

• Independently manage an assigned portfolio of Social Impact programs and partnerships, balancing community needs, employee experience, organizational priorities, and operational requirements within established strategy.
• Develop and maintain portfolio operating calendars, project plans, timelines, milestones, and documentation to coordinate delivery across programs and partners.
• Administer social impact grants, systems, and platforms, including employee giving and volunteer management tools.
• Coordinate vendor relationships, contracts, procurement processes, and program logistics.
• Develop and improve scalable playbooks, tools, processes, standards, and operating procedures that enable internal champions and partners to deliver consistent, sustainable programs, including: Employee Giving & Matching, Employee Volunteering & Service, Strategic Community Partnerships, Signature & Seasonal Community Programs, Community Engagement Operations & Impact.

Measurement, Reporting & Learning:

• Measure participation, engagement, and impact across the assigned portfolio, using results to assess program effectiveness and inform recommendations.
• Develop dashboards, reports, presentations, and actionable insights for leadership and key stakeholders, with recommendations for program and partnership improvements.
• Analyze participation and impact data alongside partner and employee feedback to recommend and implement improvements within established strategy and approval processes.
• Develop impact stories that combine quantitative results with community and participant experiences to communicate outcomes and learning.
• Develop and improve portfolio measurement frameworks aligned with team priorities to strengthen accountability, decision-making, and continuous learning.

Governance & Continuous Improvement:

• Manage portfolio budget tracking and forecasting, coordinate required approvals, and steward program resources within established authority.
• Maintain documentation, compliance requirements, and program records.
• Recommend and implement process improvements through automation, technology, and scalable ways of working.
• Monitor emerging trends in social impact, corporate citizenship, employee engagement, philanthropy, and community investment.
• Contribute portfolio insights and recommendations to long-term planning and portfolio development; translate established Social Impact strategy into program plans without independently setting enterprise strategy or owning the entire function.

Required Qualifications

• 5–8 years of experience in social impact, community engagement, employee engagement, corporate citizenship, nonprofit partnerships, program management, business development, or related fields.
• Demonstrated experience independently managing a portfolio of programs or complex, cross-functional projects with multiple stakeholders.
• Deep relationship-management and communication skills.
• Experience developing and improving employee or community engagement programs, including reusable playbooks, tools, processes, or internal champion networks that enable scalable delivery.
• Experience managing competing priorities and operating effectively in a fast-paced environment.
• Robust organizational, analytical, and project-management skills, including the ability to turn participation and impact data and employee and partner feedback into actionable program recommendations.
• Ability to influence and collaborate across functions without direct authority.
• Passion for community impact, employee engagement, and mission-driven work.
• Experience administering a CRM or equivalent platform, such as Salesforce.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• Experience administering employee giving, volunteerism, or corporate social responsibility platforms, such as Benevity.
• Experience working with nonprofit organizations, foundations, community-based organizations, or social impact programs.
• Experience managing budgets, forecasting, reporting, and vendor relationships.
• Familiarity with impact measurement, evaluation, and reporting frameworks.
• Proficiency with project management, customer relationship management, reporting, collaboration, and workflow tools such as Salesforce.com, Asana, Forms.
• Experience creating executive-level presentations and reports.
• Experience supporting volunteerism, skills-based service, grantmaking, community investment, or nonprofit partnership programs.

Relativity is committed to competitive, fair, and equitable compensation practices.

This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.

The expected salary range for this role is between following values:

$77,000 and $115,000

The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.

Required Skills:

• Community Outreach
• Corporate Social Responsibility (CSR)
• Philanthropy
• Program Management
• Public Relations (PR)
• Researching
• Social Influence
• Stakeholder Engagement
• Sustainability
• Volunteer Management