Sales Specialist Jobs in Phoenix, AZ

Web Sales & Parts Specialist

Pay: $20.65 to $29.50 per hour
Work Location: In person

Job Summary

ROCHA Compressed Air Specialists is seeking a highly organized, dependable, and detail-oriented Web Sales & Parts Specialist to manage customer orders, vendor purchasing, shipping, receiving, service parts, and day-to-day order coordination.

This position is responsible for managing online sales and customer orders from start to finish. The person in this role will review incoming web orders and customer requests, prepare quotes, process payments, place orders with vendors and distributors, coordinate shipping, and communicate with customers regarding order status and delivery.

Because ROCHA operates as a distributor, this position works with multiple manufacturers, vendors, and distributor portals to source products and coordinate shipments directly to customers.

This is also a hands-on role. In addition to computer and customer-facing responsibilities, this person will work directly with our warehouse and Service Department to order, receive, organize, and maintain the maintenance parts and materials used by our technicians.

The ideal candidate enjoys having multiple things happening at once and takes ownership of making sure nothing gets lost along the way.

Key Responsibilities

Web Sales & Customer Orders

• Review and process incoming website orders and customer requests
• Respond to customer inquiries regarding products, pricing, availability, and delivery
• Prepare quotes and sales orders
• Process customer payments
• Enter and maintain accurate order information
• Track orders from initial request through final delivery
• Communicate order status, shipping information, and tracking details to customers
• Resolve order discrepancies, delays, incorrect shipments, and other customer concerns
• Follow through on open orders without requiring constant supervision

Vendor & Distributor Purchasing

• Place orders through multiple vendor and distributor portals
• Source products and parts from the appropriate suppliers
• Confirm pricing, product availability, and estimated delivery dates
• Coordinate vendor drop shipments directly to customers
• Monitor backorders and delayed shipments
• Communicate with vendors regarding order questions and discrepancies
• Verify that purchase orders, shipments, and invoices are accurate
• Maintain organized records related to purchasing and customer orders

Shipping, Freight & Logistics

• Coordinate UPS, FedEx, freight, and other shipping arrangements
• Schedule freight pickups and deliveries when needed
• Prepare shipping documentation
• Track inbound and outbound shipments
• Help resolve damaged, delayed, missing, or incorrect shipments
• Communicate shipping updates internally and with customers

Service Parts & Warehouse

• Order maintenance parts and supplies used by ROCHA service technicians
• Receive incoming shipments and verify contents
• Match received products to purchase orders
• Unpack, label, and organize parts
• Maintain an organized parts and inventory area
• Prepare parts and materials for service technicians
• Assist with shipping and receiving
• Monitor commonly used service parts and assist with reordering
• Help maintain warehouse organization and efficiency

Physical / Hands-On Responsibilities

This is not a desk-only position.

Candidates should be comfortable spending part of the day working at a computer and part of the day working directly with products, shipments, inventory, and warehouse materials.

Regular responsibilities may include:

• Receiving deliveries
• Opening and breaking down boxes
• Moving and organizing parts
• Stocking shelves
• Preparing shipments
• Carrying materials
• Assisting technicians with parts
• Working in warehouse conditions
• Lifting and moving products
• Getting dusty or sweaty as part of the normal workday

Required Skills & Qualifications

• High school diploma or equivalent
• Strong organizational and follow-through skills
• Excellent attention to detail
• Ability to manage multiple orders and priorities simultaneously
• Strong written and verbal communication skills
• Customer service experience
• Comfortable communicating with vendors, customers, and internal team members
• Ability to work independently and use sound judgment
• Strong problem-solving and research skills
• Comfortable learning new software systems and vendor portals
• Proficiency with Microsoft Office applications
• Comfortable working with spreadsheets and electronic records
• Familiarity with basic accounting, purchasing, invoicing, or order processing
• Ability and willingness to perform physical warehouse responsibilities
• Dependable attendance and punctuality

Preferred Experience

Experience in one or more of the following is strongly preferred:

• Order processing
• Inside sales
• E-commerce or web sales
• Parts departments
• Industrial distribution
• Purchasing or procurement
• Shipping and receiving
• Inventory management
• Logistics
• Customer service
• Manufacturing
• Construction supply
• Vendor management
• QuickBooks Online

Compressed-air industry experience is helpful but not required. We are willing to teach our products to someone who demonstrates strong organization, ownership, reliability, and the ability to learn.

What Success Looks Like

A successful person in this role knows what is happening with their orders.

When a customer calls, they can find the answer.

When a technician needs a maintenance part, they know whether we have it or where it is coming from.

When something is backordered, delayed, or shipped incorrectly, they take ownership of finding the next step.

When several things need attention at once, they can prioritize without losing track of the details.

This role is an important connection point between our customers, vendors, service technicians, warehouse, and internal team.

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule

Full-time, in person.

Pay: $20.65 - $29.50 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person