Security Operations Center Jobs in Rockford, IL
Security Operations Center jobs in Rockford, Illinois are open across the metro, with employers like Walgreens, Menzies Aviation, and Mercyhealth hiring at every experience level. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 10+ Security Operations Center jobs
OVERVIEW
This role supports hospital security operations by monitoring alarms, surveillance systems, and incoming emergency and routine calls. The position requires strong multitasking, critical thinking, and problem-solving skills to prioritize incidents, communicate important information, and remain calm during stressful situations. The dispatcher also helps train new staff and maintains knowledge of hospital and clinic locations to coordinate security responses effectively.
SCHEDULE: 40-hours per week
ESSENTIAL DUTIES AND RESPONSIBILITIES
They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.
The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.
Monitors alarms; burglary, fire, duress and card access system.
Monitor security systems and utilize computer systems to track and document security-related incidents
Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions
They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.
They will be required to orient and train new personnel as needed.
Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION & EXPERIENCE
High School diploma or equivalent preferred
One year of dispatching experience preferred.
Basic computer skills required (e.g. Word/Outlook/Excel).
A working knowledge of computer systems is essential.
A basic understanding of healthcare security concepts is necessary.
CERTIFICATION/LICENSURE
N/A
ADDITIONAL REQUIREMENTS
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.
Must have reliable transportation.
OTHER SKILLS AND ABILITIES
Excellent communication and organization skills
Proficient in computer security systems.
Ability to work with minimal supervision.
AGE OF PATIENTS SERVED
Neonate (birth – 28 days)
Infant (29 days – less than 1 year)
Pediatric (1 year – 12 years)
Adolescents (13 years – 17 years)
Adult (18 years – 64 years)
Geriatric (65 years and older)
INFORMATION ACCESS
Partner may access patient care information needed to perform their job duties.
WORK CONTACT GROUP
Partners, physicians, patients/family, visitors, vendors
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is frequently required to sit, to use hands to finger, handle, or feel, reach with hands and arms, talk, hear, stand and walk. Specific vision abilities required by this job include frequent close vision, peripheral vision and ability to adjust focus. The position requires occasional vision abilities of color vision, and depth perception. This position requires occasional climbing, bending, crouching, crawling, kneeling, balancing, twisting, push/pull, lift/carry, and lifting up to 25 pounds.
PAY RANGE:
$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
OVERVIEW
This role supports hospital security operations by monitoring alarms, surveillance systems, and incoming emergency and routine calls. The position requires strong multitasking, critical thinking, and problem-solving skills to prioritize incidents, communicate important information, and remain calm during stressful situations. The dispatcher also helps train new staff and maintains knowledge of hospital and clinic locations to coordinate security responses effectively.
SCHEDULE: 40-hours per week
ESSENTIAL DUTIES AND RESPONSIBILITIES
They must be a strong multi-tasker with problem solving capabilities; an analytical person that possesses critical thinking skills and is detail oriented.
The Dispatcher will effectively prioritize responses to a wide variety of routine, and emergency calls requiring various problem-solving techniques, judgment, and verbal de-escalation.
Monitors alarms; burglary, fire, duress and card access system.
Monitor security systems and utilize computer systems to track and document security-related incidents
Remain calm in stressful situations and utilize knowledge of basic security concepts to make sound decisions
They will be responsible for managing incoming telephone and radio calls, providing critical information to various stakeholders, and supporting security operations through monitoring video surveillance systems for Mercyhealth.
They will be required to orient and train new personnel as needed.
Will be responsible for gaining a basic knowledge of the layout of Mercyhealth hospitals and the location of Mercyhealth clinics.
CULTURE OF EXCELLENCE BEHAVIOR EXPECTATIONS
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals.
Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue.
EDUCATION & EXPERIENCE
High School diploma or equivalent preferred
One year of dispatching experience preferred.
Basic computer skills required (e.g. Word/Outlook/Excel).
A working knowledge of computer systems is essential.
A basic understanding of healthcare security concepts is necessary.
CERTIFICATION/LICENSURE
N/A
ADDITIONAL REQUIREMENTS
Passing the Driver’s License Check and/or Credit Check (for those positions requiring).
Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check.
Must be able to follow written/oral instructions.
Must have reliable transportation.
OTHER SKILLS AND ABILITIES
Excellent communication and organization skills
Proficient in computer security systems.
Ability to work with minimal supervision.
AGE OF PATIENTS SERVED
Neonate (birth – 28 days)
Infant (29 days – less than 1 year)
Pediatric (1 year – 12 years)
Adolescents (13 years – 17 years)
Adult (18 years – 64 years)
Geriatric (65 years and older)
INFORMATION ACCESS
Partner may access patient care information needed to perform their job duties.
WORK CONTACT GROUP
Partners, physicians, patients/family, visitors, vendors
SPECIAL PHYSICAL DEMANDS
The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.
While performing the duties of this Job, the employee is frequently required to sit, to use hands to finger, handle, or feel, reach with hands and arms, talk, hear, stand and walk. Specific vision abilities required by this job include frequent close vision, peripheral vision and ability to adjust focus. The position requires occasional vision abilities of color vision, and depth perception. This position requires occasional climbing, bending, crouching, crawling, kneeling, balancing, twisting, push/pull, lift/carry, and lifting up to 25 pounds.
PAY RANGE:
$16.89 - $25.33Mercyhealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status.
Mercyhealth offers competitive pay and a comprehensive benefits package including:
Medical, Dental, Vision
Life & Disability Insurance
FSA/HSA Options
Generous, accruing paid time off
Paid Parental and caregiver leave
Career advancement and educational opportunities
Tuition and certification reimbursement
Certification Reimbursement
Well-being Programs
Employee Discounts
On-Demand Pay
Financial Education
Annual recognition/awards events
Partner appreciation days
Family entertainment/attractions discount
Community service/improvement opportunities
Click here for more details regarding Mercyhealth Careers Benefit Information.
At Mercyhealth, we don’t simply hire people, we empower employee-partners who are passionate about making lives better. As an integrated health system, we deliver exceptional, coordinated across seven hospitals, 85 primary and specialty clinics, and a team of over 7,500 professionals serving northern Illinois and southern Wisconsin.
Mercyhealth has been nationally recognized for our commitment to our people and culture, including:
#1 in the nation on AARP's Best Employers for Workers Over 50
One of Working Mother magazine's 100 Best Companies for Working Mothers
A Top 50 Company and Top 10 Nonprofit for Executive Women
See All 10 Security Operations Center Jobs in Rockford
Find roles in Rockford that match your experience and apply in just a few clicks.
Find JobsSecurity Operations Center Job Market in Rockford
Who's Hiring
- Walgreens2
- Menzies Aviation2
- Mercyhealth1
- AEBI SCHMIDT1
- Collins Aerospace1
Top Industries Hiring
- Retail2
- Science & Research1
- Aerospace & Defense1
- Healthcare & Medical Services1
- Consulting & Professional Services1
Security Operations Center Jobs in Rockford: Frequently Asked Questions
How many security operations center jobs are there in Rockford?
There are 10+ security operations center openings in Rockford, Illinois on Migrate Mate as of June 2026. New positions post regularly as Rockford employers hire.
Which companies hire security operations centers in Rockford?
Employers hiring security operations centers in Rockford include Walgreens, Menzies Aviation, and Mercyhealth, based on current listings on Migrate Mate as of June 2026.
Are there remote security operations center jobs in Rockford?
Yes. About 0% of security operations center openings tied to Rockford are remote or hybrid as of June 2026. The rest are on-site roles based in and around Rockford.
Which industries hire the most security operations centers in Rockford?
Most security operations center openings in Rockford sit in Retail, Science & Research, and Aerospace & Defense, per current listings on Migrate Mate as of June 2026.
Related Jobs in Illinois
See All 10 Security Operations Center Jobs in Rockford
Find roles in Rockford that match your experience and apply in just a few clicks.
Find Jobs