Senior Crm Manager Jobs in South Carolina

PURPOSE:

Lead a group of managers and analysts across the Spartanburg campus to ensure the accuracy and timeliness of outbound shipments are met while adhering to and maintaining customer requirements. Oversee the end-to-end process of building, routing and scheduling outbound shipments to achieve monthly forecasts. Support the DC operations for optimal building flow in conjunction with DC KPIs and Supply Chain initiatives. Lead business process design and improvement to create, sustain and govern routing metrics and reports that support business requirements and ensure they are successfully executed against. Drive key routing improvement initiatives to develop best practices and provide data driven insight and resolution recommendations across the NAM network. Oversee changes in existing and/or new systems to confirm end-to-end order flow is maintained. Collaborate cross-functionally to implement and evolve supply chain solutions that meet business objectives in terms of profitability, service improvement, and business growth.

KEY RESPONSIBILITIES:

• Develop plans and processes to achieve and sustain key metrics around on-time processing and shipping.
• Provide shipment estimations for weekly and month end target forecasting.
• Oversee and resolve any escalations to ensure targets and KPIs are achieved.
• Communicate and provide visibility to key tracking information to key stakeholders across SCM with a specific focus on the open order pool, WIP and Finished Goods (Ready for Collection).
• Oversee and create transparency to problem orders, in a proactive and timely manner, while working to resolve and communicate issues to both internal and external partners for assistance.
• Partner with Productivity Planning and DC Operations personnel to ensure facility and departmental objectives and targets are met.
• Work closely and collaboratively with Distribution Leadership Team to enhance the efficiency and flow of goods through the Distribution Center, including all projects and DC initiatives.
• Conduct meetings, complete with agendas and recaps, with Operations on key initiatives (KPIs), impact areas and needs for improvements with clear and measurable action items along with progression tracking for key initiatives.
• Work closely and collaboratively with other SCM departments, specifically Reporting and Analytics, to enhance the efficiency and automation of Routing tools and processes.
• Drive Process Improvement initiatives that support Service Metrics, KPIs, across Planning and Distribution Operations.
• Drive transparency and manage dependencies across key initiatives for US Distribution at both an operational and senior level by ensuring the appropriate tools, reports and visibility are available.
• Associated ad-hoc responsibilities supporting US Distribution operations.

KEY RELATIONSHIPS:

• Supply Chain Management: Distribution, Tactical Fulfillment, Account Management, Order Fulfillment, Wholesale Excellence, Omni Channel Operations / Direct to Consumer, Reporting & Analytics, Compliance and Transportation.
• Accounts and their Logistics teams.
• Sales Operations.
• Brand Operations and Top Account Logistics Partners.
• Transportation Partners.

KNOWLEDGE, SKILLS AND ABILITIES:

• In-depth knowledge of end-to-end Supply Chain processes with Logistics and/or Distribution Center / Shipping emphasis.
• Execute a high degree of analytical and logical thinking, as well as management skills related to all aspects of distribution planning operations.
• Excellent communication skills, both oral and written, with all levels of business.
• Strong team player with the ability to lead and work with diverse groups across multiple functions.
• Proven ability to achieve and exceed goals, objectives and critical deadlines with good planning and organizational skills.
• Ability to perform work in a fast-paced setting, constantly adapting to a change-oriented environment.
• Strong computer skills/knowledge required – MS Office suite and WMS. Advanced querying and data analysis techniques is a plus.
• Strong understanding of Warehouse Management Systems and interfaces, including Supply Chain IT systems (Manhattan preferred).
• Should have a minimum of 5 years’ experience in a large volume distribution center environment with a high level of units and skus, in a complex high-speed operation.
• Sound understanding of querying and data analysis concepts.
• Limited travel may be required.

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• Four-year college or university degree, MBA a plus (or relevant experience).
• Minimum of seven years relevant work experience and/or training.
• Equivalent combination of education and/or experience.
• Fluent in English, both oral and written.
• Previous Planning, Distribution, Shipping and/or WMS experience, preferred.

adidas offers robust and progressive medical, including HSA (Health Savings Account) with employer funding or FSA (Flexible Spending Account) options, dental, vision, prescription drug coverage, adoption, with surrogate and fertility support, short and long-term disability, and basic life and AD&D insurance, which can be supplemented with employee-paid coverage. Employees are able to enroll in adidas’ 401k plan and Stock Purchase Plan with employer match. Full-time employees are eligible for education assistance and generous Leave policies including 14 weeks of paid parental leave.

Employees are eligible to earn an annual bonus based on both company and personal performance. Employees accrue prorated flexible time off in the amount .4388 hours per day that increases with years of service, twelve paid holidays throughout the calendar year and Service Time Off during milestone years.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

The working location of this position is Spartanburg, SC.

Though our teammates hail from all corners of the world, our working language is English.

JOB TITLE: Senior Manager, Outbound Strategy & Routing Optimization

BRAND:

LOCATION: Spartanburg

TEAM: Supply Chain & Sourcing

STATE: SC

COUNTRY/REGION: US

CONTRACT TYPE: Full time

NUMBER: 546040

DATE: Jun 11, 2026