Senior Level Senior IT Support Specialist Jobs
Senior level senior it support specialist jobs place experienced professionals in charge of infrastructure decisions, escalation ownership, and the technical direction of support operations. Openings cover 33% remote and hybrid settings across Technology & Software, Banking & Financial Services, and Education, with C3EL, DLH, and KLA hiring at this level now.
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INTRODUCTION
Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Senior IT Support Engineer, Tier 3 / SME – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: Senior IT Support Engineer, Tier 3 / SME – NICE CXone
Location: Greensboro, NC
Onsite
Salary: $121,000 – $177,900/year
JOB SUMMARY
We are seeking a Senior IT Support Engineer / Tier 3 SME with strong NICE CXone experience to serve as a technical expert for enterprise contact center platforms. This role is the final escalation point after Tier 1 and Tier 2 support and will focus on complex incident resolution, P0/P1 issues, Root Cause Analysis (RCA), platform reliability, and continuous improvement in a 24/7 environment.
KEY RESPONSIBILITIES
- Serve as a technical SME for NICE CXone, telephony, routing, and integration technologies
- Troubleshoot complex systems and serve as the final escalation point for critical incidents
- Lead RCA and initiatives to improve platform stability and reduce recurring incidents
- Provide technical expertise in IT infrastructure planning, engineering, architecture, and system design
- Translate business and functional requirements into technical specifications
- Collaborate with architects, software engineers, business partners, and IT teams
- Support cloud, on-premise, and hybrid infrastructure solutions using DevOps, Agile, and Waterfall methodologies
- Lead technical projects, review system designs and documentation, and ensure adherence to architecture standards
- Mentor technical resources and provide guidance throughout the system development lifecycle
- Evaluate technology trends, infrastructure needs, resources, risks, costs, and benefits
REQUIRED QUALIFICATIONS
- NICE CXone experience required
- 8+ years of experience in IT operations, distributed technologies, systems development, networking, or related areas
- 2+ years in a technical leadership role, with or without direct reports
- Bachelor's degree in Computer Science, CIS, or a related field; equivalent experience may substitute for the degree requirement
Would you like to know more about this opportunity? For immediate consideration, please send your resume to ayushi@bvteck.com or contact us at (908) 650-6382.
Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.
Position offered by “No Fee agency.”
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
INTRODUCTION
Bright Vision Technologies is a forward-thinking software development company dedicated to building innovative solutions that help businesses automate and optimize their operations. We leverage cutting-edge technologies to create scalable, secure, and user-friendly applications. As we continue to grow, we’re looking for a skilled Senior IT Support Engineer, Tier 3 / SME – NICE CXone to join our dynamic team and contribute to our mission of transforming business processes through technology. This is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential.
Job Title: Senior IT Support Engineer, Tier 3 / SME – NICE CXone
Location: Greensboro, NC
Onsite
Salary: $121,000 – $177,900/year
JOB SUMMARY
We are seeking a Senior IT Support Engineer / Tier 3 SME with strong NICE CXone experience to serve as a technical expert for enterprise contact center platforms. This role is the final escalation point after Tier 1 and Tier 2 support and will focus on complex incident resolution, P0/P1 issues, Root Cause Analysis (RCA), platform reliability, and continuous improvement in a 24/7 environment.
KEY RESPONSIBILITIES
- Serve as a technical SME for NICE CXone, telephony, routing, and integration technologies
- Troubleshoot complex systems and serve as the final escalation point for critical incidents
- Lead RCA and initiatives to improve platform stability and reduce recurring incidents
- Provide technical expertise in IT infrastructure planning, engineering, architecture, and system design
- Translate business and functional requirements into technical specifications
- Collaborate with architects, software engineers, business partners, and IT teams
- Support cloud, on-premise, and hybrid infrastructure solutions using DevOps, Agile, and Waterfall methodologies
- Lead technical projects, review system designs and documentation, and ensure adherence to architecture standards
- Mentor technical resources and provide guidance throughout the system development lifecycle
- Evaluate technology trends, infrastructure needs, resources, risks, costs, and benefits
REQUIRED QUALIFICATIONS
- NICE CXone experience required
- 8+ years of experience in IT operations, distributed technologies, systems development, networking, or related areas
- 2+ years in a technical leadership role, with or without direct reports
- Bachelor's degree in Computer Science, CIS, or a related field; equivalent experience may substitute for the degree requirement
Would you like to know more about this opportunity? For immediate consideration, please send your resume to ayushi@bvteck.com or contact us at (908) 650-6382.
Bright Vision Technologies, we are committed to equal employment opportunities and fostering an inclusive work environment. If you require accommodations during the recruitment process, please let us know.
Position offered by “No Fee agency.”
Equal Employment Opportunity (EEO) Statement
Bright Vision Technologies (BV Teck) is committed to equal employment opportunity (EEO) for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected status as defined by applicable federal, state, or local laws. This commitment extends to all aspects of employment, including recruitment, hiring, training, compensation, promotion, transfer, leaves of absence, termination, layoffs, and recall. BV Teck expressly prohibits any form of workplace harassment or discrimination. Any improper interference with employees' ability to perform their job duties may result in disciplinary action up to and including termination of employment.
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- Technology & Software
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- Education
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Senior Level Senior IT Support Specialist Jobs: Frequently Asked Questions
How do I get a senior level senior it support specialist job?
Employers at this level look for candidates who can own complex infrastructure problems end-to-end, not just resolve tickets. Demonstrating that you have led system migrations, built or improved support workflows, and mentored junior staff gives you a real edge. Certifications like ITIL, CompTIA Network+, or Microsoft credentials reinforce technical depth, but documented outcomes on past projects carry the most weight in interviews.
Which companies hire senior level senior it support specialists?
Companies hiring senior level senior it support specialists right now include C3EL, DLH, and KLA, based on current listings on Migrate Mate as of August 2026. At this level, hiring tends to concentrate in large enterprises, managed service providers, and organizations running complex multi-site or cloud-heavy environments that need experienced professionals to lead technical support operations.
Are there remote senior level senior it support specialist jobs?
Yes, though availability varies by employer and role scope. About 33% of senior level senior it support specialist openings are remote or hybrid as of August 2026, with fully remote roles more common in organizations that have centralized their IT operations or rely heavily on cloud infrastructure. On-site requirements remain standard when the role involves hands-on hardware oversight or data center responsibilities.
What makes a senior it support specialist role senior level?
Senior level roles go well beyond resolving day-to-day issues. They carry ownership of infrastructure reliability, vendor relationships, and support process design. Senior specialists are expected to handle the escalations that junior and mid-level staff cannot resolve, lead technology rollouts, contribute to IT strategy, and actively develop less experienced team members through coaching and knowledge transfer.
Which industries hire the most senior level senior it support specialists?
Senior level senior it support specialist roles concentrate in Technology & Software, Banking & Financial Services, and Education, based on current listings on Migrate Mate as of August 2026. These sectors drive hiring at this level because their operations depend on reliable, secure IT environments where experienced specialists are needed to maintain uptime, manage complex systems, and ensure business continuity across large or distributed teams.