Senior Technical Support Specialist Jobs in Missouri

INTRODUCTION

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

A Brief Overview

The Senior End-User Computing administrator ensures that World Wide Technology employees and contractors have performant, secure, and easy-to-use computing devices via managed platforms. EUC Administrators perform strategic projects, maintenance, and top-tier support in a highly collaborative team environment to manage and optimize our endpoint platforms, including virtual desktops, Windows, macOS, and mobility, making WWT a great place to work for all.

JOB RESPONSIBILITIES

• Maintain, deploy, and troubleshoot endpoint configurations and policies for all platforms, to meet security benchmarks
• Create and maintain software deployment packages for Windows, Mac OS, Android, and iOS
• Administer virtual desktop environment and supporting infrastructure, including maintenance, support, patching, and documentation
• Create and maintain documentation for fellow administrators, Service Desk, and end users
• Assist in patching enterprise end-user devices with OS and third-party application updates
• Evaluate and define hardware standards
• Manage TEM (Telcom Expense Management) platform
• Manage Mobile Phone Contracts, Billing, Usage and equipment ordering with multiple suppliers
• Identify technical problems within EUC systems and work independently to determine solutions
• Work closely with other teams in IT to provide root cause analysis and resolve systemic end-user issues
• Work closely with the Global Service Desk to drive process enhancements and efficiencies
• Establish and maintain effective working relationships with management, coworkers, vendors, and customers
• Provide support as needed
• Be a part of the on-call and support rotation
• Work on projects and tasks as assigned

BASIC QUALIFICATIONS

• Bachelor's Degree in Arts/Sciences (BA/BS) Information Technology preferred or
• Bachelor's Degree in Arts/Sciences (BA/BS) Information Systems preferred or
• Bachelor's Degree in Arts/Sciences (BA/BS) Computer Science preferred

WORK EXPERIENCE

A minimum of 10 years' progressive experience in a related field preferred

OTHER WORK EXPERIENCE

• 7 years or greater experience in system administration
• Experience troubleshooting end-user hardware, software, and driver issues

KNOWLEDGE, SKILLS, AND ABILITIES

• Adept at learning new skills and cutting-edge technologies on the fly
• Strong customer service skills
• Accomplished scripting with at least one language, i.e. PowerShell, Batch, Shell, or Python
• Adept at supporting and administrating Virtual Desktop Environments with VMware Horizon, Azure Virtual Desktop, or Citrix
• Expert OS administration and configuration skills for Windows
• Expert OS administration and configuration skills for macOS
• Experienced with Agile Frameworks and Methodologies
• Experienced with Cloud services in Azure
• Accomplished with command-line interfaces
• Accomplished with an Enterprise Mobility Management (EMM) tool such as Intune, Workspace ONE, or JAMF
• Expert in Packaging Software for mass deployment
• Accomplished in creating and maintaining Active Directory Group Policy
• Experience creating and managing relationships with Vendors
• Experience at creating automation by interfacing with APIs or using tools like Ansible and ServiceNow

LICENSES AND CERTIFICATIONS

VMware Certified Professional Digital Workspace (VCP-DW) preferred or
VMware Certified Technical Associate End-User Computing (VCTA) preferred

LEVEL OF AUTONOMY

Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

COMPENSATION

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $108,400.00 to $135,500.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay.

BENEFITS

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

If you have any questions or concerns about this posting, please email taposting@wwt.com.