Service Delivery Consultant Jobs
Service Delivery Consultant jobs are open across IT services, consulting, managed services, and enterprise software, from associate to senior and principal levels, with specializations in ITIL process management, client onboarding, and SLA governance. See the openings below and apply to the ones that match your experience.
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Senior Consulting Manager, Investment & Client Data and Information Delivery
Location: Needham, Massachusetts
Industry: Asset Management / Investment Management
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of 5,000+ experts dedicated to helping clients reimagine their businesses. Blending our deep industry and technology advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to join us in shaping the future of business. Could it be you?
About the role
As a Senior Consulting Manager, Investment & Client Data and Information Delivery, you will make an impact by providing strategic and operational leadership across investment data, client reporting, and information-delivery capabilities for a leading asset management client.
You will own the end-to-end delivery of timely, accurate, controlled, and client-ready investment information while advancing data governance, operating-model improvements, reporting scalability, and platform modernization. You will collaborate with Investments, Client Service, Operations, Data, Technology, Risk, Compliance, Legal, and external service providers to improve data quality, strengthen controls, and enhance the overall client experience.
In this role, you will
- Lead the strategy, operating model, and day-to-day delivery of investment data, client reporting, and information services across institutional and intermediary channels, ensuring deliverables meet contractual, regulatory, quality, and timeliness requirements.
- Oversee the sourcing, validation, enrichment, governance, and distribution of securities, holdings, transactions, benchmarks, performance, attribution, exposures, portfolio accounting, and client data.
- Partner with business and technology leaders to define future-state data and reporting architecture, business requirements, implementation priorities, and transformation roadmaps involving data platforms, reporting tools, workflow automation, self-service capabilities, and client portals.
- Strengthen enterprise data governance by establishing clear data ownership, lineage, metadata, data-quality rules, reconciliations, approval standards, service-level agreements, issue-management practices, capacity plans, and management metrics.
- Lead multidisciplinary teams and strategic vendors, manage complex delivery issues and escalations, drive root-cause analysis and sustainable improvements, and provide executive reporting on service performance, risks, incidents, demand, and transformation progress.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days per week in the office in Needham, Massachusetts. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. They may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered
- 12-15 years of progressive experience in investment data, client reporting, information delivery, investment operations, or related asset management functions, including significant experience leading teams and enterprise-scale transformation programs.
- Deep understanding of asset management data and processes, including securities, holdings, transactions, benchmarks, performance, attribution, exposures, portfolio accounting, and institutional or intermediary client reporting.
- Demonstrated experience owning end-to-end information-delivery services with rigorous expectations for accuracy, timeliness, data quality, governance, operational risk, controls, and regulatory compliance.
- Proven ability to lead data and reporting transformation initiatives from strategy and requirements through implementation, adoption, and operational stabilization.
- Strong executive communication, stakeholder management, negotiation, problem-solving, and decision-making skills, with a bachelor’s degree in finance, Economics, Business, Information Systems, Data Management, or a related discipline, or equivalent professional experience.
These will help you succeed
- Experience with enterprise investment-data platforms, data warehouses or data lakes, portfolio accounting systems, performance and attribution platforms, CRM solutions, client-reporting technologies, and vendor-based data services.
- Working knowledge of SQL, data analytics and visualization, APIs, cloud data platforms, workflow tools, automation, and Agile delivery practices.
- Experience managing third-party market or reference data providers, reporting vendors, outsourced service partners, and associated service, risk, and performance reviews.
- Knowledge of regulatory, privacy, books-and-records, data retention, and operational-risk requirements affecting investment and client information.
- An MBA, CFA, CIPM, or relevant data-management, Agile, or project-management certification.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Consider the transferable experiences and unique skills that could help you bring new and valuable perspectives to this role.
Compensation
The annual salary for this position is $130,000 to $155,000 USD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Benefits may include, subject to eligibility:
- Medical, dental, vision, and life insurance
- 401(k) plan and company contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus paid time off
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
Application deadline
Applications will be accepted until December 15, 2026.
Senior Consulting Manager, Investment & Client Data and Information Delivery
Location: Needham, Massachusetts
Industry: Asset Management / Investment Management
About Cognizant Consulting
Cognizant Consulting is more than Cognizant’s consulting practice. We are a global community of 5,000+ experts dedicated to helping clients reimagine their businesses. Blending our deep industry and technology advisory capabilities, we create innovative business solutions for Fortune 500 clients. Now, we are looking for our next colleague to join us in shaping the future of business. Could it be you?
About the role
As a Senior Consulting Manager, Investment & Client Data and Information Delivery, you will make an impact by providing strategic and operational leadership across investment data, client reporting, and information-delivery capabilities for a leading asset management client.
You will own the end-to-end delivery of timely, accurate, controlled, and client-ready investment information while advancing data governance, operating-model improvements, reporting scalability, and platform modernization. You will collaborate with Investments, Client Service, Operations, Data, Technology, Risk, Compliance, Legal, and external service providers to improve data quality, strengthen controls, and enhance the overall client experience.
In this role, you will
- Lead the strategy, operating model, and day-to-day delivery of investment data, client reporting, and information services across institutional and intermediary channels, ensuring deliverables meet contractual, regulatory, quality, and timeliness requirements.
- Oversee the sourcing, validation, enrichment, governance, and distribution of securities, holdings, transactions, benchmarks, performance, attribution, exposures, portfolio accounting, and client data.
- Partner with business and technology leaders to define future-state data and reporting architecture, business requirements, implementation priorities, and transformation roadmaps involving data platforms, reporting tools, workflow automation, self-service capabilities, and client portals.
- Strengthen enterprise data governance by establishing clear data ownership, lineage, metadata, data-quality rules, reconciliations, approval standards, service-level agreements, issue-management practices, capacity plans, and management metrics.
- Lead multidisciplinary teams and strategic vendors, manage complex delivery issues and escalations, drive root-cause analysis and sustainable improvements, and provide executive reporting on service performance, risks, incidents, demand, and transformation progress.
Work model
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 3-4 days per week in the office in Needham, Massachusetts. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. They may change based on the project you are engaged in, as well as business and client requirements. Rest assured, we will always be clear about role expectations.
What you must have to be considered
- 12-15 years of progressive experience in investment data, client reporting, information delivery, investment operations, or related asset management functions, including significant experience leading teams and enterprise-scale transformation programs.
- Deep understanding of asset management data and processes, including securities, holdings, transactions, benchmarks, performance, attribution, exposures, portfolio accounting, and institutional or intermediary client reporting.
- Demonstrated experience owning end-to-end information-delivery services with rigorous expectations for accuracy, timeliness, data quality, governance, operational risk, controls, and regulatory compliance.
- Proven ability to lead data and reporting transformation initiatives from strategy and requirements through implementation, adoption, and operational stabilization.
- Strong executive communication, stakeholder management, negotiation, problem-solving, and decision-making skills, with a bachelor’s degree in finance, Economics, Business, Information Systems, Data Management, or a related discipline, or equivalent professional experience.
These will help you succeed
- Experience with enterprise investment-data platforms, data warehouses or data lakes, portfolio accounting systems, performance and attribution platforms, CRM solutions, client-reporting technologies, and vendor-based data services.
- Working knowledge of SQL, data analytics and visualization, APIs, cloud data platforms, workflow tools, automation, and Agile delivery practices.
- Experience managing third-party market or reference data providers, reporting vendors, outsourced service partners, and associated service, risk, and performance reviews.
- Knowledge of regulatory, privacy, books-and-records, data retention, and operational-risk requirements affecting investment and client information.
- An MBA, CFA, CIPM, or relevant data-management, Agile, or project-management certification.
We are excited to meet people who share our mission and can make an impact in a variety of ways. Do not hesitate to apply, even if you only meet the minimum requirements listed. Consider the transferable experiences and unique skills that could help you bring new and valuable perspectives to this role.
Compensation
The annual salary for this position is $130,000 to $155,000 USD, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits
Benefits may include, subject to eligibility:
- Medical, dental, vision, and life insurance
- 401(k) plan and company contributions
- Employee stock purchase plan
- Employee assistance program
- 10 paid holidays plus paid time off
- Paid parental leave and fertility assistance
- Learning and development certifications and programs
Application deadline
Applications will be accepted until December 15, 2026.
Service Delivery Consultant Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Accounting & Auditing
What Employers Look For
The qualifications that appear most often in service delivery consultant jobs.
- Three or more years of experience in IT service delivery or managed services environments
- Demonstrated knowledge of ITIL frameworks and service management best practices
- Experience managing SLAs, incident queues, and escalation workflows
- Proficiency with ITSM platforms such as ServiceNow or similar ticketing tools
- Strong client-facing communication skills with experience presenting to stakeholders
- Bachelor's degree in information technology, business, or a related field
Tips for Your Service Delivery Consultant Job Search
Quantify service outcomes on your resume
Hiring managers for service delivery consultant roles want to see SLA adherence rates, ticket resolution improvements, and client retention outcomes. Generic descriptions of responsibilities won't cut it. Tie every bullet point to a measurable result you owned.
Get your ITIL Foundation certification first
Most service delivery consultant postings list ITIL Foundation as a minimum requirement, not a nice-to-have. If you don't have it yet, earn it before applying. Many employers filter out candidates at the screening stage without it.
Apply early to roles that fit
Migrate Mate lists service delivery consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry vertical
Service delivery roles in healthcare IT, financial services, and telecom each have distinct compliance expectations and tooling. Filter your search by vertical and tailor your resume to reflect domain-specific experience, since generic applications rarely advance past the first review.
Prepare a client escalation story for interviews
Interviewers for service delivery consultant roles consistently probe how you handle escalations and difficult client relationships. Have a detailed, structured example ready that covers the trigger, your intervention, the resolution, and what you changed afterward to prevent recurrence.
Negotiate scope clarity before accepting an offer
Service delivery roles vary widely in whether you own the client relationship, manage vendors, or both. Before accepting, ask directly what percentage of the role is client-facing versus internal process work, and clarify how success is measured in the first six months.
Service Delivery Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery consultants?
EY, Accenture, and Lafayette are hiring the most service delivery consultants right now, with openings concentrated in Massachusetts, Florida, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand is especially strong at IT managed service providers and enterprise consulting firms.
How many service delivery consultant jobs are remote?
About 100% of service delivery consultant openings are fully remote or hybrid as of November 2026, with remote work most common in roles focused on ITSM platform administration and documentation rather than on-site client engagement. Roles requiring regular client visits or hands-on infrastructure support are more likely to be in-person or hybrid.
How do you become a service delivery consultant?
Start in a service desk, IT support, or operations coordinator role to build hands-on experience with ticketing systems and SLA management. Earn an ITIL Foundation certification, since most employers treat it as a baseline requirement. Then move into a junior service delivery or client success role to develop direct client management experience before stepping into a full consultant position.
Can I get a service delivery consultant job with little experience?
Yes, some employers hire candidates at the associate or junior level with one to two years in IT support or operations. Your strongest assets are ITIL certification, familiarity with an ITSM platform, and a demonstrated ability to manage priorities under pressure. Emphasize any experience coordinating between technical teams and non-technical stakeholders, even if it was informal.
What does the service delivery consultant interview process look like?
Most employers use a multi-stage process that starts with a recruiter screen focused on ITIL knowledge and tool experience. This is followed by a technical or scenario-based interview where you walk through how you'd handle an SLA breach or client escalation. Final rounds typically include a panel with a delivery manager and sometimes a client stakeholder, often with a brief case study or presentation component.
Where can I find and apply to service delivery consultant jobs?
You can find and apply to service delivery consultant jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits.
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