Senior Level Service Delivery Specialist Jobs
Senior level service delivery specialist jobs put experienced professionals in charge of service strategy, client outcomes, and the teams or projects that deliver results at scale. Openings are concentrated across Technology & Software, Consulting & Professional Services, and Construction & Real Estate, with a mix of on-site, remote, and hybrid settings, and employers like Meta, HDR, and WSP in the U.S. hiring at this level now.
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Showing 5 of 381+ Senior Level Service Delivery Specialist jobs
INTRODUCTION
Optomi, in partnership with an innovative and fast-growing software company, is seeking an experienced Delivery Lead on a remote basis with travel requirements (25%)! This Delivery Lead will own delivery from requirements through go-live, lead engineering and cross-functional teams, and manage dependencies across infrastructure, networking, security, and application teams.
What the right Candidate will enjoy:
- Large clientele with large budget projects!
- Opportunity for growth within a fast-growing company!
- Provide excellent leadership!
- Working at an innovative company!
BASIC QUALIFICATIONS
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
- 10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.
- Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.
- Experience in the delivery healthcare, Medicaid, or government customer service implementations is highly preferred.
- Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.
- Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.
- Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communications, and workforce optimization solutions.
- Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows.
- Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns.
- Experience delivering cloud-based SaaS implementations using Azure and Microsoft cloud technologies.
- Strong understanding of Agile, Scrum, DevOps, CI/CD pipelines, and modern software delivery methodologies.
- Familiarity with security, privacy, and compliance standards applicable to enterprise customer service platforms.
- Strong written and verbal communication skills with experience preparing executive reports and project status updates.
PREFERRED QUALIFICATIONS
Key Responsibilities:
- Lead end-to-end delivery of Customer Experience (CX) and CRM implementation projects utilizing Genesys Cloud CX and Microsoft Dynamics 365 Customer Service.
- Own project delivery across discovery, solution design, configuration, development, integration, testing, deployment, hyper-care, and production stabilization.
- Collaborate with business stakeholders, product owners, solution architects, and implementation teams to translate business requirements into scalable technical solutions.
- Develop and manage detailed project plans, delivery schedules, milestones, resource allocation, budgets, and risk mitigation plans.
- Coordinate cross-functional teams including Dynamics 365 developers, Genesys engineers, integration specialists, QA, DevOps, infrastructure, and business analysts.
- Lead technical design reviews and ensure alignment with enterprise architecture, security, and compliance standards.
- Drive implementation of omnichannel customer engagement capabilities including voice, chat, email, SMS, social messaging, and self-service.
- Oversee integration between Genesys Cloud CX, Microsoft Dynamics 365 CRM, identity providers, enterprise applications, APIs, middleware, and third-party systems.
- Ensure successful implementation of CTI integration, screen pop, intelligent call routing, IVR, agent desktop, case management, knowledge management, and workflow automation.
- Monitor project health through KPIs, status reporting, issue management, dependency tracking, and executive communications.
- Lead Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
- Support cutover planning, go-live execution, production support, and transition to operations.
- Ensure compliance with organizational security, privacy, accessibility, and regulatory requirements.
INTRODUCTION
Optomi, in partnership with an innovative and fast-growing software company, is seeking an experienced Delivery Lead on a remote basis with travel requirements (25%)! This Delivery Lead will own delivery from requirements through go-live, lead engineering and cross-functional teams, and manage dependencies across infrastructure, networking, security, and application teams.
What the right Candidate will enjoy:
- Large clientele with large budget projects!
- Opportunity for growth within a fast-growing company!
- Provide excellent leadership!
- Working at an innovative company!
BASIC QUALIFICATIONS
- Bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.
- 10 years of IT experience with at least 5 years leading enterprise CRM or Contact Center implementation projects.
- Proven experience delivering large-scale Customer Experience (CX), Contact Center, or Customer Service transformation initiatives.
- Experience in the delivery healthcare, Medicaid, or government customer service implementations is highly preferred.
- Strong hands-on experience implementing Microsoft Dynamics 365 Customer Service.
- Strong experience implementing Genesys Cloud CX or Genesys Engage contact center solutions.
- Experience integrating CRM platforms with telephony, CTI, IVR, omnichannel communications, and workforce optimization solutions.
- Strong understanding of contact center operations including call routing, IVR design, agent desktop, case management, knowledge management, and service workflows.
- Knowledge of REST APIs, Azure Integration Services (Power Automate, Power Apps) middleware platforms, event-driven integration, and enterprise integration patterns.
- Experience delivering cloud-based SaaS implementations using Azure and Microsoft cloud technologies.
- Strong understanding of Agile, Scrum, DevOps, CI/CD pipelines, and modern software delivery methodologies.
- Familiarity with security, privacy, and compliance standards applicable to enterprise customer service platforms.
- Strong written and verbal communication skills with experience preparing executive reports and project status updates.
PREFERRED QUALIFICATIONS
Key Responsibilities:
- Lead end-to-end delivery of Customer Experience (CX) and CRM implementation projects utilizing Genesys Cloud CX and Microsoft Dynamics 365 Customer Service.
- Own project delivery across discovery, solution design, configuration, development, integration, testing, deployment, hyper-care, and production stabilization.
- Collaborate with business stakeholders, product owners, solution architects, and implementation teams to translate business requirements into scalable technical solutions.
- Develop and manage detailed project plans, delivery schedules, milestones, resource allocation, budgets, and risk mitigation plans.
- Coordinate cross-functional teams including Dynamics 365 developers, Genesys engineers, integration specialists, QA, DevOps, infrastructure, and business analysts.
- Lead technical design reviews and ensure alignment with enterprise architecture, security, and compliance standards.
- Drive implementation of omnichannel customer engagement capabilities including voice, chat, email, SMS, social messaging, and self-service.
- Oversee integration between Genesys Cloud CX, Microsoft Dynamics 365 CRM, identity providers, enterprise applications, APIs, middleware, and third-party systems.
- Ensure successful implementation of CTI integration, screen pop, intelligent call routing, IVR, agent desktop, case management, knowledge management, and workflow automation.
- Monitor project health through KPIs, status reporting, issue management, dependency tracking, and executive communications.
- Lead Agile ceremonies including sprint planning, backlog grooming, daily stand-ups, sprint reviews, and retrospectives.
- Support cutover planning, go-live execution, production support, and transition to operations.
- Ensure compliance with organizational security, privacy, accessibility, and regulatory requirements.
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Find JobsSenior Level Service Delivery Specialist Job Market
Who's Hiring
- Meta16
- HDR14
- WSP in the U.S.12
- Westwood Professional Services10
- WSP8
Top Industries Hiring
- Technology & Software116
- Consulting & Professional Services90
- Construction & Real Estate33
- Healthcare & Medical Services24
- Banking & Financial Services20
Senior Level Service Delivery Specialist Jobs: Frequently Asked Questions
How do I get a senior level service delivery specialist job?
Employers hiring at this level look for candidates who have owned end-to-end service delivery, led cross-functional teams, and driven measurable improvements in service quality or efficiency. Strong candidates demonstrate a history of escalation management, stakeholder alignment, and process optimization. Certifications such as ITIL or PMP, combined with experience mentoring junior specialists, give applicants a clear edge at this stage.
Which companies hire senior level service delivery specialists?
Companies hiring senior level service delivery specialists right now include Meta, HDR, and WSP in the U.S., based on current listings on Migrate Mate as of July 2026. Hiring at this level tends to come from large enterprises, managed service providers, and consulting firms with complex client portfolios that require experienced operational leadership.
Are there remote senior level service delivery specialist jobs?
Yes, though availability varies by industry and employer. About 38% of senior level service delivery specialist openings are remote or hybrid as of July 2026, reflecting strong demand for experienced professionals who can manage client relationships and team performance without being on-site full time. Client-facing roles often lean hybrid rather than fully remote.
What makes a service delivery specialist role senior level?
Senior level roles are defined by scope and ownership, not just tenure. A senior service delivery specialist sets service standards, owns client satisfaction outcomes, leads delivery teams or coordinates across departments, and resolves complex escalations independently. They are also expected to mentor mid-level and junior colleagues, contribute to process improvement initiatives, and align delivery operations with broader business objectives.
Which industries hire the most senior level service delivery specialists?
Senior Level service delivery specialist roles concentrate in Technology & Software, Consulting & Professional Services, and Construction & Real Estate, based on current listings on Migrate Mate as of July 2026. These sectors drive hiring at this level because they rely on ongoing, high-stakes service relationships with enterprise clients that require experienced professionals to manage delivery quality, contractual commitments, and operational risk.