Service Delivery Specialist Jobs in Utah

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for a variety of important functions on Labor & Delivery and in OB Emergency Services. This position provides assistive care to patients. The certified incumbent facilitates the efficient delivery of patient care, supports the professional role of the licensed staff, and provides support and assistance as directed by licensed staff in rendering basic healthcare to the patient including assisting with surgical procedures in the OR as the first assist to the physician. This position also assists with clerical functions as a multi-skilled auxiliary worker. This position may be required to access and administer medications within their scope of practice and according to state law.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Prepares patients for examinations and diagnostic procedures according to clinic procedures such as recording temperatures, pulse rate, blood pressure and responses to standardized medical history questions.
• Reports all observed patient concerns and changes in condition to a licensed staff member.
• Performs Clinical Laboratory Improvement Amendments (CLIA) Waved Lab tests as identified by department and reports results to the appropriate personnel. May perform patient phlebotomies in accordance with clinic procedures and physician orders after specialized training.
• Performs additional skills such as suture removal, straight catheterization and injections (IM, Subq and intra-dermal).
• Acts as a chaperone for health care providers during patient examination as requested and assists with procedures.
• Monitors and cleans assigned patient examination rooms, unit areas and unit equipment reporting outdated supplies, stock levels and restock set levels of items and necessary equipment repairs.
• Answers telephones, forwards telephone messages and under the direction of licensed staff schedules appointments, procedures and diagnostic tests.
• Assists in post-partum hemorrhage situations by obtaining postpartum hemorrhage cart, quantify blood loss, prepare the OR for an emergency hysterectomy, obtain blood from blood bank, scrub the hysterectomy as the attending physicians first assist.
• Assists with all operating room procedures (cesarean sections, tubal ligations, dilation and evacuations, 4th degree lacerations, all multiple birth deliveries, hysterectomy).

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated phlebotomy skills.
• Demonstrated human relation and effective communication skills.
• Demonstrated proficiency in the specific clinic's specialty skills within six (6) weeks of hire. Specialty skills may not be performed until after the new hire completed basic competency testing
• Incumbents face exposure to potentially dangerous contaminated bodily fluids, blood, used needles and other contaminants as part of the daily hazards of the job.
• Ability to withstand the physical demand of being on your feet for long periods of time, of moving and lifting patients and of reaching for and handling equipment.
• This position has the authority to identify to operating room staff when there is a break in the sterile field and to take appropriate corrective measures. This requires good interpersonal skills, tact and diplomacy.
• Ability to maintain a fast/rapid pace as well as working for multiple surgeons and anticipating their individual needs and preferences.
• Ability to ensure the proper care, maintenance and coordination of surgical instruments and supplies.
• The staff member must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit.
• The individual must demonstrate knowledge of the principles of life span growth and development and the ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Qualifications

Required

• Completion of in-house surgical technician training within six (6) weeks of hire.

And one of the following:

• Completion of a Medical Assistant (MA) program.
• Current certification as an Advanced EMT in the State of Utah.
• Current certification as a Paramedic in the State of Utah.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Lifting, Listening, Manual Dexterity, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Walking

Multi-lingual Candidates Welcomed

To inquire about this posting, email: careers@hsc.utah.edu

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/

Online reports may be submitted at eoe.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 83427

Reg/Temp Regular

Employment Type Full-Time

Shift Rotating

Work Schedule 07-1930 / 19-0730

Clinical/Non-Clinical Status Clinical

Location Name University of Utah Hospital

Workplace Set Up On-site

City SALT LAKE CITY

State UT

Department UUH IPC 23A DELIVERY RM

Category Health Care Support

Workplace Set Up On-site