Service Delivery Specialist Jobs
Service Delivery Specialist jobs are open across IT services, telecommunications, healthcare, and logistics, from entry-level to senior and team lead, with specializations in client onboarding, SLA management, and incident coordination. Find a role that fits from the openings below and apply directly.
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Service Delivery Specialist
Date: Jun 8, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 45954
Role Title: BT - Service Delivery Specialist
Location(s) of role: Mohali
Fully remote, Hybrid, or Fully on-site: Hybrid
Bunge has an exciting opportunity available for BT - Germany Service Delivery Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.
At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.
Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
* Do What's Right by acting safely, ethically, and sustainably
Overview:
The BT - Germany Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating system support, network management, server administration, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.
Main Accountabilities:
- Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals. This might also include server and network device support depending on the specific role.
- Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.
- Network Support: Troubleshooting basic network connectivity issues, configuring network devices (routers, switches, access points), and ensuring network performance. Some roles may require more in-depth network knowledge.
- User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
- Documentation and Knowledge Management: Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.
- Vendor Management: Coordination and management with different contractors, vendors and MSP. Manage daily relationships with BT vendors, handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
- Incident and Request Management: Utilizing ticketing systems (ServiceNow) to track, manage, and resolve user requests and technical issues.
- Meeting Room Support: Setting up and maintaining meeting room technology, including audio-visual equipment and video conferencing systems.
- Country & Site-Specific Support: Providing support for specialized equipment or systems used at specific country locations, such as manufacturing plants, warehouses, laboratories or office. This might include process control systems, access systems, or other industry-specific technologies.
- Project Work: Lead and/or participate in local business & BT infrastructure projects, such as upgrades, migrations, and new deployments.
- Capitalization & Capex Closure: Manage the financial aspects of BT projects, ensuring compliance with capitalization and Capex closure procedures.
- BT Asset Refresh Management: Plan and execute timely refreshes of BT assets, including laptops, desktops, servers, and networking devices, ensuring optimal performance and productivity.
Impact/Dimensions:
- Expertise and contributions directly impact on the efficiency and reliability of BT systems and services, influencing the productivity of end-users and the success of business operations.
- Effective collaboration with various stakeholders, including BT team members, vendors, and business users, to ensure alignment and successful outcomes.
- Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
Key Performance Indicators (KPIs):
- Resolution time for any incidents, requests & escalated BT issues
- System uptime and performance metrics
- Successful project delivery within scope and budget
- User satisfaction with BT support and services
Major Opportunities and Decisions:
- Contribute to the continuous improvement of BT processes, identifying areas for automation, standardization, and optimization.
- Making sound technical decisions and recommendations regarding system configurations, software deployments, and security measures.
- Supporting the implementation of new technologies and solutions, ensuring their successful integration into the existing BT environment.
Management/Leadership:
- Provide daily guidance and direction to support staff and may guide the daily activities of team members. This individual may act as a technical lead on projects, providing direction and coordination to team members.
Key Relationships, Stakeholders & Interfaces (External & Internal):
- Works closely with the BT Manager or Team Lead
- Collaborates with BT team members, business users, and vendors
Knowledge and Technical Competencies:
- Deep understanding of ITIL framework and best practices
- Strong understanding of BT asset management principles
-
Technical competencies:
- Hardware Expertise: Deep understanding of computer hardware, including desktops, laptops, servers, peripherals, and mobile devices. This includes diagnosing hardware problems, performing repairs and replacements, and understanding compatibility issues.
- Networking Fundamentals: Knowledge of network topologies, protocols (TCP/IP, DNS, DHCP), cabling, routers, switches, firewalls, and wireless networking.
- Operating System Proficiency: Mastery of various operating systems, such as Windows, macOS, Linux, and mobile OS (Android, iOS). This includes installing, configuring, troubleshooting, and updating operating systems and related software.
- Software Troubleshooting: Ability to diagnose and resolve software issues, including application crashes, compatibility problems, and malware infections. This also involves installing, configuring, and updating software applications.
- Cybersecurity Awareness: Knowledge of security best practices, including password management, data encryption, malware detection, and incident response, to ensure the security of client systems and data.
- Mobile Device Management: Ability to configure, troubleshoot, and support mobile devices, including smartphones and tablets, and their integration with corporate networks.
-
Communication: Clearly conveying complex technical information to non-technical users, actively listening to user concerns, and providing effective solutions. Excellent written and verbal communication skills are crucial.
- Customer Service: Providing friendly, professional, and empathetic service to clients, building rapport, and managing customer expectations.
- Problem-Solving: Analyzing complex technical problems, identifying root causes, and implementing effective solutions. This involves critical thinking, logical reasoning, and creative problem-solving.
- Time Management: Prioritizing tasks, managing workload effectively, and meeting deadlines, often in a fast-paced environment.
- Teamwork and Collaboration: Working effectively with colleagues, sharing knowledge, and contributing to a team environment.
- Adaptability: Adjusting to changing priorities, new technologies, and different client environments.
Education/Experience:
- Bachelor’s degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
- 3+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
- Proven ability to lead and manage IT projects.
- Excellent communication and interpersonal skills.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What’s Right – Safety, Sustainability, With Integrity*
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Testing, Consulting, Computer Science, Audio Visual, Agribusiness, Technology, Service, Creative, Agriculture
Service Delivery Specialist
Date: Jun 8, 2026
Location: PB, IN, 160059
Company: Bunge
City: Mohali
State: Punjab (IN-PB)
Country: India (IN)
Requisition Number: 45954
Role Title: BT - Service Delivery Specialist
Location(s) of role: Mohali
Fully remote, Hybrid, or Fully on-site: Hybrid
Bunge has an exciting opportunity available for BT - Germany Service Delivery Specialist. In this role you will be part of a global team working on challenging, meaningful projects impacting core business activities. Since 1818, Bunge has been connecting farmers to consumers to deliver essential food, feed, and fuel to the world. Looking to the future, our ambition is to continuously reinvent ourselves, leveraging data to be at the forefront of analytics, technology and talent to accomplish our purpose in a better, faster and simpler way. Bunge is committed to operating and thriving in the digital world – creating world class agile teams where teammates are empowered and encouraged to collaborate and test and learn to succeed.
At Bunge, people don’t just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers. Bunge offers a strong compensation and benefits package, generous paid time off program, flexible work arrangements, and opportunity to progress. Our hybrid work environment provides a balance of in-office and remote work.
Most importantly, in all we do we live our values:
Act as One Team by fostering inclusion, collaboration, and respect
Drive for Excellence by being agile, innovative and efficient
* Do What's Right by acting safely, ethically, and sustainably
Overview:
The BT - Germany Service Delivery Specialist is a highly knowledgeable and experienced professional who plays a vital role in ensuring the seamless operation and continuous improvement of Bunge’s BT services at local level. This individual will support and manage various aspects of BT operations, including application and operating system support, network management, server administration, vendor management, and project implementation. This role demands strong technical expertise, exceptional problem-solving abilities, and a proactive approach to identifying and addressing potential BT challenges.
Main Accountabilities:
- Hardware Support: Installing, configuring, troubleshooting, repairing, and replacing desktops, laptops, printers, mobile devices, and other peripherals. This might also include server and network device support depending on the specific role.
- Software Support: Installing, configuring, and troubleshooting operating systems, applications, and software updates. This can include resolving application errors and assisting users with software usage.
- Network Support: Troubleshooting basic network connectivity issues, configuring network devices (routers, switches, access points), and ensuring network performance. Some roles may require more in-depth network knowledge.
- User Onboarding/Offboarding: Setting up new user accounts, configuring equipment for new hires, and reclaiming equipment from departing employees.
- Documentation and Knowledge Management: Creating and maintaining documentation, such as standard operating procedures (SOPs) and knowledge base articles, to facilitate issue resolution and knowledge sharing.
- Vendor Management: Coordination and management with different contractors, vendors and MSP. Manage daily relationships with BT vendors, handle procurement processes, oversee invoice processing, and ensure timely delivery of services.
- Incident and Request Management: Utilizing ticketing systems (ServiceNow) to track, manage, and resolve user requests and technical issues.
- Meeting Room Support: Setting up and maintaining meeting room technology, including audio-visual equipment and video conferencing systems.
- Country & Site-Specific Support: Providing support for specialized equipment or systems used at specific country locations, such as manufacturing plants, warehouses, laboratories or office. This might include process control systems, access systems, or other industry-specific technologies.
- Project Work: Lead and/or participate in local business & BT infrastructure projects, such as upgrades, migrations, and new deployments.
- Capitalization & Capex Closure: Manage the financial aspects of BT projects, ensuring compliance with capitalization and Capex closure procedures.
- BT Asset Refresh Management: Plan and execute timely refreshes of BT assets, including laptops, desktops, servers, and networking devices, ensuring optimal performance and productivity.
Impact/Dimensions:
- Expertise and contributions directly impact on the efficiency and reliability of BT systems and services, influencing the productivity of end-users and the success of business operations.
- Effective collaboration with various stakeholders, including BT team members, vendors, and business users, to ensure alignment and successful outcomes.
- Problem-solving and technical skills are essential for minimizing system downtime, mitigating risks, and maintaining secure and productive BT services.
Key Performance Indicators (KPIs):
- Resolution time for any incidents, requests & escalated BT issues
- System uptime and performance metrics
- Successful project delivery within scope and budget
- User satisfaction with BT support and services
Major Opportunities and Decisions:
- Contribute to the continuous improvement of BT processes, identifying areas for automation, standardization, and optimization.
- Making sound technical decisions and recommendations regarding system configurations, software deployments, and security measures.
- Supporting the implementation of new technologies and solutions, ensuring their successful integration into the existing BT environment.
Management/Leadership:
- Provide daily guidance and direction to support staff and may guide the daily activities of team members. This individual may act as a technical lead on projects, providing direction and coordination to team members.
Key Relationships, Stakeholders & Interfaces (External & Internal):
- Works closely with the BT Manager or Team Lead
- Collaborates with BT team members, business users, and vendors
Knowledge and Technical Competencies:
- Deep understanding of ITIL framework and best practices
- Strong understanding of BT asset management principles
-
Technical competencies:
- Hardware Expertise: Deep understanding of computer hardware, including desktops, laptops, servers, peripherals, and mobile devices. This includes diagnosing hardware problems, performing repairs and replacements, and understanding compatibility issues.
- Networking Fundamentals: Knowledge of network topologies, protocols (TCP/IP, DNS, DHCP), cabling, routers, switches, firewalls, and wireless networking.
- Operating System Proficiency: Mastery of various operating systems, such as Windows, macOS, Linux, and mobile OS (Android, iOS). This includes installing, configuring, troubleshooting, and updating operating systems and related software.
- Software Troubleshooting: Ability to diagnose and resolve software issues, including application crashes, compatibility problems, and malware infections. This also involves installing, configuring, and updating software applications.
- Cybersecurity Awareness: Knowledge of security best practices, including password management, data encryption, malware detection, and incident response, to ensure the security of client systems and data.
- Mobile Device Management: Ability to configure, troubleshoot, and support mobile devices, including smartphones and tablets, and their integration with corporate networks.
-
Communication: Clearly conveying complex technical information to non-technical users, actively listening to user concerns, and providing effective solutions. Excellent written and verbal communication skills are crucial.
- Customer Service: Providing friendly, professional, and empathetic service to clients, building rapport, and managing customer expectations.
- Problem-Solving: Analyzing complex technical problems, identifying root causes, and implementing effective solutions. This involves critical thinking, logical reasoning, and creative problem-solving.
- Time Management: Prioritizing tasks, managing workload effectively, and meeting deadlines, often in a fast-paced environment.
- Teamwork and Collaboration: Working effectively with colleagues, sharing knowledge, and contributing to a team environment.
- Adaptability: Adjusting to changing priorities, new technologies, and different client environments.
Education/Experience:
- Bachelor’s degree, or equivalent combination of education and experience, in Computer Science, Information Technology, or a related field.
- 3+ years of proven experience in an IT support role, demonstrating a strong understanding of IT operations, infrastructure management, and service delivery.
- Proven ability to lead and manage IT projects.
- Excellent communication and interpersonal skills.
At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of ~34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri.
Every day our people exemplify these values, which represent Bunge at its core:
We Are One Team – Collaborative, Respectful, Inclusive
We Lead The Way – Agile, Empowered, Innovative
We Do What’s Right – Safety, Sustainability, With Integrity*
If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge
Job Segment: Testing, Consulting, Computer Science, Audio Visual, Agribusiness, Technology, Service, Creative, Agriculture
See All 40+ Service Delivery Specialist Jobs
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Find JobsService Delivery Specialist Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- UniFirst24
- Evergreen FS2
- Memorial Healthcare System2
- Allegheny Transportation Services1
- Bunge1
Top Industries Hiring
- Agriculture & Farming3
- Automotive3
- Consulting & Professional Services2
- Construction & Real Estate1
- Distribution & Wholesale1
What Employers Look For
The qualifications that appear most often in service delivery specialist jobs.
- Experience managing SLAs and escalations in a client-facing service environment
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Zendesk
- ITIL Foundation certification or demonstrated knowledge of ITIL service management practices
- Strong written and verbal communication skills for internal and external stakeholders
- Bachelor's degree in business, information technology, or a related field
- Experience coordinating cross-functional teams to resolve service delivery issues
Tips for Your Service Delivery Specialist Job Search
Quantify service outcomes on your resume
Hiring managers for service delivery roles scan for measurable results, not just duties. Replace phrases like 'managed client requests' with specifics tied to resolution times, ticket volumes handled, or SLA compliance rates you maintained or improved.
Highlight your ITIL or relevant certifications
Many service delivery specialist postings filter for ITIL Foundation certification or equivalent frameworks. If you hold it, list it near the top of your resume. If you don't, note any coursework or process methodologies you've applied directly in past roles.
Target openings that match your delivery model
Service delivery roles split sharply between managed services, in-house operations, and outsourced environments. Read each posting for the delivery model before applying so your cover letter speaks to the client relationship structure the employer actually runs.
Apply early to roles that fit
Migrate Mate lists service delivery specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for service delivery positions almost always ask how you handled a missed SLA or an escalating client situation. Prepare two or three specific examples with a clear problem, your action, and the resolution before your first call.
Negotiate scope before accepting an offer
Service delivery roles vary widely in on-call expectations and client-facing load. Before accepting, ask directly which accounts you'd own, what escalation paths exist, and whether on-call rotation is part of the role so there are no surprises after day one.
Service Delivery Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery specialists?
The companies hiring the most service delivery specialists right now include UniFirst, Evergreen FS, and Memorial Healthcare System, with the largest share of openings in Texas, Illinois, and New York, based on current listings on Migrate Mate as of June 2026. Managed IT services firms and large enterprise technology companies consistently account for the highest volume of postings.
How many service delivery specialist jobs are remote?
About 3% of service delivery specialist openings are fully remote or hybrid as of June 2026, reflecting strong demand for distributed service teams. Roles focused on IT service management, software onboarding, and help desk coordination tend to be the most remote-friendly, while positions tied to physical infrastructure or on-site client operations typically require in-person presence.
How do you become a service delivery specialist?
Start by building experience in a customer-facing support or operations role, where you handle requests, resolve issues, and coordinate across teams. Earning an ITIL Foundation certification demonstrates familiarity with the service management frameworks most employers use. From there, move into roles with direct SLA ownership or client account responsibility to develop the delivery management skills that define the position.
Can you get hired as a service delivery specialist with little experience?
Yes, entry-level service delivery specialist roles exist, particularly at managed service providers and IT support organizations that hire for potential and train on their internal tools. Candidates with help desk, customer success, or operations coordinator experience often make the transition successfully. Emphasizing your familiarity with ticketing systems, your communication skills, and any exposure to SLA-based environments will strengthen an application even without years of direct experience.
What does the service delivery specialist interview process look like?
Most interview processes involve an initial screening call focused on your service or operations background, followed by one or two rounds with a hiring manager and sometimes a team lead. Expect scenario-based questions about handling escalations, managing competing priorities, and communicating service issues to clients or stakeholders. Some employers add a practical exercise, such as drafting a client-facing update or walking through how you'd handle a specific service failure.
Where can I find and apply to service delivery specialist jobs?
You can find and apply to service delivery specialist jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your experience and preferred location, then apply directly to each listing from the same page.
See All 40+ Service Delivery Specialist Jobs
Jump back to the full list of openings and apply to any service delivery specialist role that fits.
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