Service Delivery Specialist Jobs
Service Delivery Specialist jobs are open across IT services, healthcare, telecommunications, and financial services, at every level from entry-level to senior and team lead, with specializations in ITSM, client onboarding, and SLA management. Scan the live roles below and apply to whichever ones fit.
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Part-Time Customer Service and Delivery Specialist
New Streams Medical | Mount Pleasant, SC
Hours: 20–25 hours per week
Schedule: Weekdays, daytime hours
Pay: Competitive hourly rate + mileage reimbursement
Location: In person
About the Position
New Streams Medical is a Christ-centered Durable Medical Equipment (DME) rental company serving Skilled Nursing Facilities throughout South Carolina. We believe healthcare is a calling and strive to serve patients, families, and care teams with excellence and Christ-like compassion.
We are looking for a dependable, service-oriented individual to join our team in delivering, maintaining, and managing medical equipment throughout the Lowcountry in addition to some administrative support.
Responsibilities
- Deliver, set up, and pick up medical equipment at Skilled Nursing Facilities.
- Assist with shipping, receiving, and inventory.
- Clean and disinfect equipment according to company procedures.
- Complete delivery documentation accurately.
- Communicate equipment needs and issues to the operations team.
- Provide excellent customer service and represent our Christ-centered mission.
Requirements
- Alignment with our Christ-centered mission.
- Valid driver's license and reliable personal vehicle.
- Ability to lift and move equipment up to 50 pounds.
- Proficient in MS Office and Outlook
- Dependable, organized, and able to work independently.
- Strong communication and customer service skills.
Why Join Us?
- Part-time hours with a weekday schedule.
- Competitive hourly pay and mileage reimbursement.
- Purpose-driven work in a faith-based environment.
- Opportunity to make a meaningful difference in patient care.
Interested in joining our team? We would love to hear from you!
Service Delivery Specialist Jobs by Experience Level
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Who's Hiring
What Employers Look For
The qualifications that appear most often in service delivery specialist jobs.
- Experience managing service level agreements and escalation processes across client accounts
- Proficiency with ITSM or ticketing platforms such as ServiceNow, Jira, or Remedy
- Strong written and verbal communication skills for internal and external stakeholder reporting
- Associate or bachelor's degree in business, information technology, or a related field
- ITIL Foundation certification or demonstrated familiarity with ITIL service management principles
- Ability to analyze service performance data and produce regular reports for leadership
Tips for Your Service Delivery Specialist Job Search
Tailor your resume to SLA language
Service delivery specialists are evaluated on measurable outcomes, so your resume needs to show SLA compliance rates, ticket resolution times, and escalation reduction. Hiring managers skip resumes that list only duties without tying them to service performance outcomes.
Highlight your ITSM tool experience clearly
Many job postings screen for specific platforms like ServiceNow, Jira Service Management, or Remedy. Name every ITSM or ticketing system you've used directly in your skills section, not buried in job descriptions, so automated screening doesn't pass over your application.
Apply early to roles that fit
Migrate Mate lists service delivery specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your client-facing depth
Some service delivery specialist roles focus on internal IT operations while others require daily external client management. Read job descriptions for phrases like 'client escalation ownership' or 'internal helpdesk' to confirm the role matches the customer-facing depth you actually have.
Prepare scenarios around difficult escalations
Interviewers for this role consistently ask for specific examples of how you handled a service failure, angry client, or missed SLA. Prepare two or three concrete situations with the outcome quantified, even roughly, so you don't improvise under pressure during the interview.
Negotiate on scope before you negotiate on salary
Before accepting an offer, confirm whether you'll own one client portfolio or dozens, whether on-call coverage is expected, and how escalations are routed. Scope creep in this role is common, and understanding it upfront gives you a real basis for any compensation conversation.
Service Delivery Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery specialists?
CentricsIT, Pond & Company, and ADP are hiring the most service delivery specialists right now, with openings concentrated in Georgia, Wisconsin, and Ohio, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at IT managed services providers, large healthcare systems, and telecommunications companies.
How many service delivery specialist jobs are remote?
About 80% of service delivery specialist openings are fully remote or hybrid as of November 2026, reflecting strong demand for distributed service teams. Roles focused on internal IT service desk operations and reporting tend to go remote most often, while positions requiring regular on-site client visits or hands-on infrastructure work stay predominantly in-person.
How do you become a service delivery specialist?
Start in a helpdesk, customer support, or IT operations role to build hands-on experience with ticketing systems and client communication. From there, move into a coordinator or junior specialist role where you own SLA tracking. Earning an ITIL Foundation certification strengthens your candidacy significantly, since most employers treat it as a baseline credential for this title.
Can I get hired as a service delivery specialist with little experience?
Yes, entry-level service delivery specialist roles exist, particularly at IT managed services providers and large enterprise support teams. Employers hiring at this level prioritize ITSM tool familiarity, clear written communication, and any demonstrated experience handling customer or client issues, even from retail or hospitality. An ITIL Foundation certification helps close the experience gap on your resume.
What does the service delivery specialist interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your SLA and escalation experience, and at least one behavioral round where you walk through specific service failure scenarios. Some employers add a written exercise asking you to draft a client-facing incident summary or root cause report to assess your communication skills under realistic conditions.
Where can I find and apply to service delivery specialist jobs?
You can find and apply to service delivery specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background.
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