Service Delivery Specialist Jobs
Service Delivery Specialist jobs are open across IT services, healthcare, telecommunications, and financial services, at every level from entry-level to senior and team lead, with specializations in ITSM, client onboarding, and SLA management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 26+ Service Delivery Specialist jobs
Company Overview
CentricsIT is a dynamic IT lifecycle solutions provider dedicated to delivering comprehensive hardware sourcing, maintenance, support services, and IT asset disposition to clients worldwide. With a global presence and a reputation for innovation, we are committed to empowering businesses through technology.
Job Summary
We are seeking a Service Delivery Support Specialist to join our IT Asset Disposition (ITAD) team. This job plays a vital role in ensuring smooth and efficient customer interactions throughout the IT asset disposition process. They act as a bridge between the company and its clients, providing support, addressing inquiries, and resolving issues related to asset disposition. An ITAD Service Delivery Support Specialist must be knowledgeable about ITAD processes, data security, and environmental regulations. They should also possess excellent communication and problem- solving skills to effectively assist clients throughout the asset disposition lifecycle.
KEY RESPONSIBILITIES
- Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to address their inquiries, orders, concerns, and requests.
- Information Dissemination: Provide clients with information about the ITAD process, services offered, contract pricing, compliance documentation, and any other relevant details.
- Order Management: Assist clients in initiating and managing asset disposition orders, including order creation, modification, and order status updates.
- Issue Resolution: Troubleshoot and resolve any problems or concerns raised by clients, such as scheduling issues, logistics, data security, or compliance-related matters.
- Technical Assistance: Offer basic technical guidance to clients regarding portal usage and portal issues.
- Project Oversight: Facilitate and monitor all necessary details for project success.
- Customer Education: Educate clients on best practices for preparing IT assets for disposition and ensure equipment is ready for pickup.
- Compliance and Documentation: Assist clients with compliance requirements, including providing necessary certificates of data erasure, recycling, and disposal, and guiding them on record-keeping. Ensuring all audits and invoices are provided at the agreed-upon time for the client. Responding to requests for documentation.
Required Qualifications
- Bachelor’s degree from an accredited college and 2-3 years of experience in a project coordinator or client service role.
- Self-organization and communication skills (oral and written) are critical to this role.
- Must be proactive and be able to provide timely follow-up.
- Must be able to take ownership of assignments and work independently.
- Excellent analytical skills: can easily use data and apply analytical skills to solve problems.
- Ability to manage peak workloads, short deadlines, and project-based work.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Team skills are of utmost importance to this role, including having the ability to establish and maintain effective working relationships with employees and customers
Preferred Qualifications
- Logistics coordination experience.
- Previous experience in the IT services industry - IT Asset Disposition is a plus.
- Salesforce, Microsoft Dynamics, Smartsheet, and CRM experience is a plus.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you familiar with ITAD services, Reverse Logistics, or Logistics in general?
- Please rate your knowledge of Microsoft Excel
- How have you worked with internal teams across the organization? (Operations, Logistics, Sales, Accounting, etc.)
- Do you have experience using tools to track and manage orders or projects? If so, please list which tools you've used:
- Please rate your multi-tasking and attention to detail skills.
Work Location: In person
Company Overview
CentricsIT is a dynamic IT lifecycle solutions provider dedicated to delivering comprehensive hardware sourcing, maintenance, support services, and IT asset disposition to clients worldwide. With a global presence and a reputation for innovation, we are committed to empowering businesses through technology.
Job Summary
We are seeking a Service Delivery Support Specialist to join our IT Asset Disposition (ITAD) team. This job plays a vital role in ensuring smooth and efficient customer interactions throughout the IT asset disposition process. They act as a bridge between the company and its clients, providing support, addressing inquiries, and resolving issues related to asset disposition. An ITAD Service Delivery Support Specialist must be knowledgeable about ITAD processes, data security, and environmental regulations. They should also possess excellent communication and problem- solving skills to effectively assist clients throughout the asset disposition lifecycle.
KEY RESPONSIBILITIES
- Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to address their inquiries, orders, concerns, and requests.
- Information Dissemination: Provide clients with information about the ITAD process, services offered, contract pricing, compliance documentation, and any other relevant details.
- Order Management: Assist clients in initiating and managing asset disposition orders, including order creation, modification, and order status updates.
- Issue Resolution: Troubleshoot and resolve any problems or concerns raised by clients, such as scheduling issues, logistics, data security, or compliance-related matters.
- Technical Assistance: Offer basic technical guidance to clients regarding portal usage and portal issues.
- Project Oversight: Facilitate and monitor all necessary details for project success.
- Customer Education: Educate clients on best practices for preparing IT assets for disposition and ensure equipment is ready for pickup.
- Compliance and Documentation: Assist clients with compliance requirements, including providing necessary certificates of data erasure, recycling, and disposal, and guiding them on record-keeping. Ensuring all audits and invoices are provided at the agreed-upon time for the client. Responding to requests for documentation.
Required Qualifications
- Bachelor’s degree from an accredited college and 2-3 years of experience in a project coordinator or client service role.
- Self-organization and communication skills (oral and written) are critical to this role.
- Must be proactive and be able to provide timely follow-up.
- Must be able to take ownership of assignments and work independently.
- Excellent analytical skills: can easily use data and apply analytical skills to solve problems.
- Ability to manage peak workloads, short deadlines, and project-based work.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Team skills are of utmost importance to this role, including having the ability to establish and maintain effective working relationships with employees and customers
Preferred Qualifications
- Logistics coordination experience.
- Previous experience in the IT services industry - IT Asset Disposition is a plus.
- Salesforce, Microsoft Dynamics, Smartsheet, and CRM experience is a plus.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you familiar with ITAD services, Reverse Logistics, or Logistics in general?
- Please rate your knowledge of Microsoft Excel
- How have you worked with internal teams across the organization? (Operations, Logistics, Sales, Accounting, etc.)
- Do you have experience using tools to track and manage orders or projects? If so, please list which tools you've used:
- Please rate your multi-tasking and attention to detail skills.
Work Location: In person
Service Delivery Specialist Jobs by Experience Level
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Find JobsService Delivery Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in service delivery specialist jobs.
- Experience managing service level agreements and escalation processes across client accounts
- Proficiency with ITSM or ticketing platforms such as ServiceNow, Jira, or Remedy
- Strong written and verbal communication skills for internal and external stakeholder reporting
- Associate or bachelor's degree in business, information technology, or a related field
- ITIL Foundation certification or demonstrated familiarity with ITIL service management principles
- Ability to analyze service performance data and produce regular reports for leadership
Tips for Your Service Delivery Specialist Job Search
Tailor your resume to SLA language
Service delivery specialists are evaluated on measurable outcomes, so your resume needs to show SLA compliance rates, ticket resolution times, and escalation reduction. Hiring managers skip resumes that list only duties without tying them to service performance outcomes.
Highlight your ITSM tool experience clearly
Many job postings screen for specific platforms like ServiceNow, Jira Service Management, or Remedy. Name every ITSM or ticketing system you've used directly in your skills section, not buried in job descriptions, so automated screening doesn't pass over your application.
Apply early to roles that fit
Migrate Mate lists service delivery specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your client-facing depth
Some service delivery specialist roles focus on internal IT operations while others require daily external client management. Read job descriptions for phrases like 'client escalation ownership' or 'internal helpdesk' to confirm the role matches the customer-facing depth you actually have.
Prepare scenarios around difficult escalations
Interviewers for this role consistently ask for specific examples of how you handled a service failure, angry client, or missed SLA. Prepare two or three concrete situations with the outcome quantified, even roughly, so you don't improvise under pressure during the interview.
Negotiate on scope before you negotiate on salary
Before accepting an offer, confirm whether you'll own one client portfolio or dozens, whether on-call coverage is expected, and how escalations are routed. Scope creep in this role is common, and understanding it upfront gives you a real basis for any compensation conversation.
Service Delivery Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most service delivery specialists?
Ricoh, CentricsIT, and FTAI Aviation are hiring the most service delivery specialists right now, with openings concentrated in Georgia, Texas, and Iowa, based on current listings on Migrate Mate as of September 2026. Demand tends to be highest at IT managed services providers, large healthcare systems, and telecommunications companies.
How many service delivery specialist jobs are remote?
About 60% of service delivery specialist openings are fully remote or hybrid as of September 2026, reflecting strong demand for distributed service teams. Roles focused on internal IT service desk operations and reporting tend to go remote most often, while positions requiring regular on-site client visits or hands-on infrastructure work stay predominantly in-person.
How do you become a service delivery specialist?
Start in a helpdesk, customer support, or IT operations role to build hands-on experience with ticketing systems and client communication. From there, move into a coordinator or junior specialist role where you own SLA tracking. Earning an ITIL Foundation certification strengthens your candidacy significantly, since most employers treat it as a baseline credential for this title.
Can I get hired as a service delivery specialist with little experience?
Yes, entry-level service delivery specialist roles exist, particularly at IT managed services providers and large enterprise support teams. Employers hiring at this level prioritize ITSM tool familiarity, clear written communication, and any demonstrated experience handling customer or client issues, even from retail or hospitality. An ITIL Foundation certification helps close the experience gap on your resume.
What does the service delivery specialist interview process look like?
Most interview processes include an initial recruiter screen, a hiring manager conversation focused on your SLA and escalation experience, and at least one behavioral round where you walk through specific service failure scenarios. Some employers add a written exercise asking you to draft a client-facing incident summary or root cause report to assess your communication skills under realistic conditions.
Where can I find and apply to service delivery specialist jobs?
You can find and apply to service delivery specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and specialization, then apply directly to each listing that fits your background.
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