Service Delivery Specialist Jobs in Georgia
Service Delivery Specialist jobs in Georgia are concentrated in metro Atlanta, Savannah, and Augusta, where demand stays strong across IT managed services, healthcare operations, and logistics. Major employers with a lasting presence in Georgia including NCR Voyix, Delta Air Lines, and Piedmont Healthcare consistently hire for this role across client-facing and operations-focused tracks. The most in-demand specialties are ITSM coordination, customer success operations, and supply chain service delivery. Scan the live roles below and apply to whichever ones fit.
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CentricsIT is a dynamic IT lifecycle solutions provider dedicated to delivering comprehensive hardware sourcing, maintenance, support services, and IT asset disposition to clients worldwide. With a global presence and a reputation for innovation, we are committed to empowering businesses through technology.
Job Summary
We are seeking a Service Delivery Support Specialist to join our IT Asset Disposition (ITAD) team. This job plays a vital role in ensuring smooth and efficient customer interactions throughout the IT asset disposition process. They act as a bridge between the company and its clients, providing support, addressing inquiries, and resolving issues related to asset disposition. An ITAD Service Delivery Support Specialist must be knowledgeable about ITAD processes, data security, and environmental regulations. They should also possess excellent communication and problem- solving skills to effectively assist clients throughout the asset disposition lifecycle.
KEY RESPONSIBILITIES
- Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to address their inquiries, orders, concerns, and requests.
- Information Dissemination: Provide clients with information about the ITAD process, services offered, contract pricing, compliance documentation, and any other relevant details.
- Order Management: Assist clients in initiating and managing asset disposition orders, including order creation, modification, and order status updates.
- Issue Resolution: Troubleshoot and resolve any problems or concerns raised by clients, such as scheduling issues, logistics, data security, or compliance-related matters.
- Technical Assistance: Offer basic technical guidance to clients regarding portal usage and portal issues.
- Project Oversight: Facilitate and monitor all necessary details for project success.
- Customer Education: Educate clients on best practices for preparing IT assets for disposition and ensure equipment is ready for pickup.
- Compliance and Documentation: Assist clients with compliance requirements, including providing necessary certificates of data erasure, recycling, and disposal, and guiding them on record-keeping. Ensuring all audits and invoices are provided at the agreed-upon time for the client. Responding to requests for documentation.
Required Qualifications
- Bachelor’s degree from an accredited college and 2-3 years of experience in a project coordinator or client service role.
- Self-organization and communication skills (oral and written) are critical to this role.
- Must be proactive and be able to provide timely follow-up.
- Must be able to take ownership of assignments and work independently.
- Excellent analytical skills: can easily use data and apply analytical skills to solve problems.
- Ability to manage peak workloads, short deadlines, and project-based work.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Team skills are of utmost importance to this role, including having the ability to establish and maintain effective working relationships with employees and customers
Preferred Qualifications
- Logistics coordination experience.
- Previous experience in the IT services industry - IT Asset Disposition is a plus.
- Salesforce, Microsoft Dynamics, Smartsheet, and CRM experience is a plus.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you familiar with ITAD services, Reverse Logistics, or Logistics in general?
- Please rate your knowledge of Microsoft Excel
- How have you worked with internal teams across the organization? (Operations, Logistics, Sales, Accounting, etc.)
- Do you have experience using tools to track and manage orders or projects? If so, please list which tools you've used:
- Please rate your multi-tasking and attention to detail skills.
Work Location: In person
Company Overview
CentricsIT is a dynamic IT lifecycle solutions provider dedicated to delivering comprehensive hardware sourcing, maintenance, support services, and IT asset disposition to clients worldwide. With a global presence and a reputation for innovation, we are committed to empowering businesses through technology.
Job Summary
We are seeking a Service Delivery Support Specialist to join our IT Asset Disposition (ITAD) team. This job plays a vital role in ensuring smooth and efficient customer interactions throughout the IT asset disposition process. They act as a bridge between the company and its clients, providing support, addressing inquiries, and resolving issues related to asset disposition. An ITAD Service Delivery Support Specialist must be knowledgeable about ITAD processes, data security, and environmental regulations. They should also possess excellent communication and problem- solving skills to effectively assist clients throughout the asset disposition lifecycle.
KEY RESPONSIBILITIES
- Client Communication: Engage with clients through various communication channels, such as phone, email, and chat, to address their inquiries, orders, concerns, and requests.
- Information Dissemination: Provide clients with information about the ITAD process, services offered, contract pricing, compliance documentation, and any other relevant details.
- Order Management: Assist clients in initiating and managing asset disposition orders, including order creation, modification, and order status updates.
- Issue Resolution: Troubleshoot and resolve any problems or concerns raised by clients, such as scheduling issues, logistics, data security, or compliance-related matters.
- Technical Assistance: Offer basic technical guidance to clients regarding portal usage and portal issues.
- Project Oversight: Facilitate and monitor all necessary details for project success.
- Customer Education: Educate clients on best practices for preparing IT assets for disposition and ensure equipment is ready for pickup.
- Compliance and Documentation: Assist clients with compliance requirements, including providing necessary certificates of data erasure, recycling, and disposal, and guiding them on record-keeping. Ensuring all audits and invoices are provided at the agreed-upon time for the client. Responding to requests for documentation.
Required Qualifications
- Bachelor’s degree from an accredited college and 2-3 years of experience in a project coordinator or client service role.
- Self-organization and communication skills (oral and written) are critical to this role.
- Must be proactive and be able to provide timely follow-up.
- Must be able to take ownership of assignments and work independently.
- Excellent analytical skills: can easily use data and apply analytical skills to solve problems.
- Ability to manage peak workloads, short deadlines, and project-based work.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Must have a great attitude, reliability, ability to multitask, and outstanding client service skills.
- Team skills are of utmost importance to this role, including having the ability to establish and maintain effective working relationships with employees and customers
Preferred Qualifications
- Logistics coordination experience.
- Previous experience in the IT services industry - IT Asset Disposition is a plus.
- Salesforce, Microsoft Dynamics, Smartsheet, and CRM experience is a plus.
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Are you familiar with ITAD services, Reverse Logistics, or Logistics in general?
- Please rate your knowledge of Microsoft Excel
- How have you worked with internal teams across the organization? (Operations, Logistics, Sales, Accounting, etc.)
- Do you have experience using tools to track and manage orders or projects? If so, please list which tools you've used:
- Please rate your multi-tasking and attention to detail skills.
Work Location: In person
See All 5 Service Delivery Specialist Jobs in Georgia
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Find JobsService Delivery Specialist Jobs by City in Georgia
Where Georgia roles are concentrated, by current openings.
Service Delivery Specialist Job Market in Georgia
A snapshot from current Georgia openings, updated as new roles post.
Who's Hiring
What Georgia Employers Look For
The qualifications that appear most often in service delivery specialist jobs across Georgia.
- Bachelor's degree in business, information technology, or a related field required
- Proven experience managing service-level agreements and client escalations end to end
- Proficiency with ITSM platforms such as ServiceNow, Jira Service Management, or Remedy
- Strong cross-functional coordination skills across operations, support, and account teams
- Familiarity with ITIL framework principles and service delivery best practices
- Excellent written and verbal communication skills for client-facing and internal reporting
Service Delivery Specialist Jobs in Georgia: Frequently Asked Questions
How do you become a service delivery specialist in Georgia?
Most service delivery specialist roles in Georgia require a bachelor's degree in business administration, information technology, or operations management. Georgia employers frequently expect candidates to hold or pursue an ITIL Foundation certification, which validates knowledge of IT service management frameworks. Entry-level candidates often come from customer support, project coordination, or operations analyst backgrounds. Large Georgia employers in IT services and healthcare typically prefer candidates who can demonstrate hands-on experience with service desk tools and SLA management from day one.
Which companies hire service delivery specialists in Georgia?
Georgia service delivery specialist roles are posted by CentricsIT, Ricoh, and Tesla and others right now, based on current listings on Migrate Mate as of September 2026. Metro Atlanta's dense concentration of technology, logistics, and healthcare companies makes Georgia one of the more active markets for this role in the Southeast.
Which Georgia cities have the most service delivery specialist jobs?
Duluth, Atlanta, and Norcross lead Georgia for service delivery specialist openings. Atlanta's role as a major technology and corporate headquarters hub drives the largest share of listings, while Savannah's growing port logistics sector and Augusta's expanding healthcare and cybersecurity industries support steady demand in those markets as well.
Are there remote service delivery specialist jobs in Georgia?
Yes, and more than many comparable operations roles, since much of the coordination work is conducted digitally. About 0% of service delivery specialist openings tied to Georgia are remote or hybrid as of September 2026, reflecting how many Georgia employers have normalized flexible arrangements for this function. Client-facing SLA management and reporting tasks are the parts of the role most likely to be approved for fully remote schedules.
How can I get hired as a service delivery specialist in Georgia with little or no experience?
The most realistic entry path is moving laterally from a customer support, help desk, or operations coordinator role at a Georgia-based IT services or healthcare organization. Companies like NCR Voyix and Conduent, both with significant Georgia operations, run associate and rotational programs that place candidates with no direct service delivery title into supporting roles that build toward the specialty. Earning an ITIL Foundation certification before applying gives candidates a concrete edge, and building familiarity with ServiceNow through free training modules makes resumes noticeably stronger in the Georgia market.
Where can I find and apply to service delivery specialist jobs in Georgia?
You can find and apply to service delivery specialist jobs in Georgia on Migrate Mate, which lists current Georgia openings updated in real time. Search the listings, find the roles that match your background and location preference, and apply directly to whichever ones fit your situation.
See All 5 Service Delivery Specialist Jobs in Georgia
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