Entry Level Service Delivery Team Lead Jobs
New grad service delivery team lead jobs welcome recent graduates and entry level candidates with zero to two years of experience, where internship work or hands-on project coordination can carry more weight than a long resume. Most openings are on-site roles across Healthcare & Medical Services, Consulting & Professional Services, and Technology & Software, with employers like Amazon, Banner Health, and Kennedy/Jenks Consultants hiring at this level now.
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Showing 5 of 284+ Entry Level Service Delivery Team Lead jobs
DESCRIPTION
Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Valid and active driver's license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s Degree, and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NM, CLOVIS - 23.50 - 23.50 USD hourly
DESCRIPTION
Since opening our 'virtual' doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth.
Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces.
Amazon is seeking self-motivated Driver Trainers to join our team and help build a network of customer-centric Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring others; you are comfortable teaching and guiding conversations in large groups; and you believe in hands-on training and conducting drive-alongs with Delivery Associates to instill safe practices.
As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are an important part of the Delivery Associate daily routine. You enable the success of Delivery Associates by adapting to different learning styles and taking a hands-on training approach to demonstrate what good looks like. You exhibit Learn and Be Curious by answering all Delivery Associates’ questions and finding the answers if you are not sure of the correct response.
As a Driver Trainer, you are expected to lead by example and demonstrate the Amazon Leadership Principles at all times. In this position you will play a key role in keeping our commitment to exceed customer expectations by ensuring Delivery Associates are set up for success to deliver customer orders, large or small, on time at the right place.
Due to interstate operating authority commerce regulations, candidates must be at least 21 years or older. Candidate must hold a valid state-appropriate driver’s license, be able to obtain and maintain their Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (DOT) requirements.
Key job responsibilities
- Facilitate daily training classes for up to 30 people, including in-station classes and drive-alongs
- Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities.
- Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation.
- Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties.
- Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined.
- Educate and audit driver safety and compliance standards such as: driver vehicle inspection reports, hours of service, trip planning and safe road driving practices.
- Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities.
- Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation.
- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation.
- Work outside and drive different motor vehicles over the road.
- Drive in accordance with DOT requirements.
- Stay connected to the operation by participating in on-road processes on a regular basis
- Be a resource to the delivery station for driver training-related questions
- Work as a peer trainer on an as needed basis to support the business.
- Motivate, coach, and provide feedback to Delivery Associates during Training
- Travel to multiple sites within 50 miles of the home station and have reliable transportation
- Operate and navigate a 26,000 pounds or less vehicle
- Track performance and provide identified retraining and process improvement opportunities to further develop non-CDL driver, DOT regulated training.
- Effectively operate a GPS
- Associate may be required to gain DOT Regulation Qualification as a condition of the role
- Work 40 hours/week, and overtime as required
BASIC QUALIFICATIONS
- 1+ years of Microsoft Office products and applications experience
- High school or equivalent
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Valid and active driver's license
- Are 21 years of age or older
- Authorized to work in the United States
- Eligible to drive in accordance with DOT requirements
- Must be able to obtain and maintain a Driver Qualification File
PREFERRED QUALIFICATIONS
- Associate’s or Bachelor’s Degree, and/or prior Amazon experience
- Demonstrates problem solving and analytical skills
- Ability to communicate effectively (written and verbal) across various levels of an organization
- History of meeting/exceeding departmental goals
- Experience leading teams
- Capable of providing direction to team members using independent judgment
- Organization and time management skills
- Experience delivering training both to individuals and groups
- 2+ years of professional driving experience
- Bachelor’s Degree or 2+ years Amazon experience
- Knowledge of instructional theories: adult learning, on the job learning, knowledge management theories, virtual and classroom instruction
- Strong organizational, interpersonal, and communication skills
- Proven ability to deal with ambiguity and competing priorities
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below, including the base pay rate plus the highest available shift differential which applies depending on the shift you select. As a total compensation company, additional earnings may include shift differentials and overtime pay. Final pay will be based on factors including shift selection and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
LOCATION
USA, NM, CLOVIS - 23.50 - 23.50 USD hourly
See All 284+ Entry Level Service Delivery Team Lead Jobs
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Find JobsEntry Level Service Delivery Team Lead Job Market
Who's Hiring
- Amazon42
- Banner Health12
- Kennedy/Jenks Consultants12
- Ascension11
- Houston Methodist9
Top Industries Hiring
- Healthcare & Medical Services143
- Consulting & Professional Services22
- Technology & Software20
- Distribution & Wholesale11
- Retail7
Entry Level Service Delivery Team Lead Jobs: Frequently Asked Questions
How do I get an entry level service delivery team lead job?
Focus on demonstrating coordination and communication skills, even from internships, campus projects, or volunteer work. Employers hiring at the entry level look for candidates who can track tasks, support a team, and follow escalation processes. Certifications in ITIL foundations or project management basics give new applicants a concrete edge, and tailoring your resume to show any service or operations experience helps you stand out early.
Which companies hire entry level service delivery team leads?
Companies hiring entry level service delivery team leads right now include Amazon, Banner Health, and Kennedy/Jenks Consultants, based on current listings on Migrate Mate as of November 2026. At this level, you'll find openings across managed service providers, healthcare systems, logistics companies, and large enterprises that build internal service teams and promote early-career hires into coordination roles.
Are there remote entry level service delivery team lead jobs?
Yes, though most entry level roles in this field are on-site or hybrid given the hands-on coordination they involve. About 12% of entry level service delivery team lead openings are remote or hybrid as of November 2026, so candidates who prefer flexibility should filter their search and read each posting carefully to confirm the arrangement before applying.
Are these new grad service delivery team lead jobs?
Yes, many of these openings are new grad and junior roles that welcome recent graduates with zero to two years of experience. A new grad friendly posting typically says it welcomes internship experience, entry level applicants, or a portfolio of coursework and projects in lieu of full-time history. Look for language like "training provided" or "associate team lead" as reliable signals that the role is built for candidates just starting out.
Which industries hire the most entry level service delivery team leads?
Entry Level service delivery team lead roles concentrate in Healthcare & Medical Services, Consulting & Professional Services, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors drive early-career hiring because they depend on structured service workflows, high ticket or request volume, and ongoing demand for coordinators who can grow into more senior delivery roles over time.