Entry Level Service Desk Technician Jobs
New grad service desk technician jobs are open to recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on help desk portfolio can outweigh a lengthy resume. Most openings are on-site roles across Technology & Software, Energy, and Education, with employers like Abacus.Ai, Wipro, and Abacus hiring at this level now.
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Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
Position Description:Key Responsibilities
- Provide technical support for computers, software, and telecom systems as part of Applied Medical’s IT Service Desk.
- Respond to requests for assistance via phone and email in a call center environment, logging issues in the IT Service Management system.
- Troubleshoot and resolve problems with peripheral equipment, including printers, scanners, copiers, and audio-visual systems.
- Perform user account management tasks, including system monitoring and administrative updates.
- Educate users on system functionality and best practices to enhance productivity and minimize downtime.
- Collaborate with IT team members to escalate complex issues and ensure timely resolution.
- Maintain accurate documentation of support activities and follow established procedures for compliance and quality assurance.
- Resolve technical issues promptly to minimize disruption and maintain operational efficiency.
- Deliver exceptional customer service by communicating clearly and professionally with end users.
- Maintain high accuracy in logging and tracking support requests within the IT Service Management system.
- Demonstrate strong troubleshooting skills across hardware, software, and network environments.
- Contribute to team goals by collaborating effectively and sharing knowledge to improve processes.
- Ensure compliance with IT security protocols and company standards in all support activities.
- Minimum of two years of experience in desktop support or help desk roles.
- Hands-on experience with Windows 10 and Windows 11, Active Directory, System Center Configuration Manager (SCCM), and Microsoft Office.
- Strong computer, application, and network troubleshooting skills.
- Proven verbal and written communication skills for supporting end users in a call center environment using remote support tools.
- Top-tier customer service skills and commitment to delivering a quality client experience.
- Experience providing desktop support in a multi-building corporate campus environment.
- Bachelor’s degree in Computer Information Systems, Management Information Systems, or a related field.
- Familiarity with enterprise tools such as SAP, Digital Guardian, Cisco AMP, Mimecast, Office 365, BitLocker, InTune, Azure, and ServiceNow.
- Experience with macOS and troubleshooting issues on iOS and Android platforms.
- Advanced knowledge of Transmission Control Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and virtual local area networks (VLANs).
- Ability to exercise independent judgment within established procedures.
- Competitive compensation range: $22 - $36 / hour (California).
- Comprehensive benefits package.
- Training and mentorship opportunities.
- On-campus wellness activities.
- Education reimbursement program.
- 401(k) program with discretionary employer match.
- Generous vacation accrual and paid holiday schedule.
Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.
Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.
All compensation and benefits are subject to plan documents and written agreements.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developing and manufacturing advanced surgical technologies for over 35 years and has earned a strong reputation for excellence in the healthcare field. Our unique business model, combined with our dedication to delivering the highest quality products, enables team members to contribute in a larger capacity than is possible in typical positions.
Position Description:Key Responsibilities
- Provide technical support for computers, software, and telecom systems as part of Applied Medical’s IT Service Desk.
- Respond to requests for assistance via phone and email in a call center environment, logging issues in the IT Service Management system.
- Troubleshoot and resolve problems with peripheral equipment, including printers, scanners, copiers, and audio-visual systems.
- Perform user account management tasks, including system monitoring and administrative updates.
- Educate users on system functionality and best practices to enhance productivity and minimize downtime.
- Collaborate with IT team members to escalate complex issues and ensure timely resolution.
- Maintain accurate documentation of support activities and follow established procedures for compliance and quality assurance.
- Resolve technical issues promptly to minimize disruption and maintain operational efficiency.
- Deliver exceptional customer service by communicating clearly and professionally with end users.
- Maintain high accuracy in logging and tracking support requests within the IT Service Management system.
- Demonstrate strong troubleshooting skills across hardware, software, and network environments.
- Contribute to team goals by collaborating effectively and sharing knowledge to improve processes.
- Ensure compliance with IT security protocols and company standards in all support activities.
- Minimum of two years of experience in desktop support or help desk roles.
- Hands-on experience with Windows 10 and Windows 11, Active Directory, System Center Configuration Manager (SCCM), and Microsoft Office.
- Strong computer, application, and network troubleshooting skills.
- Proven verbal and written communication skills for supporting end users in a call center environment using remote support tools.
- Top-tier customer service skills and commitment to delivering a quality client experience.
- Experience providing desktop support in a multi-building corporate campus environment.
- Bachelor’s degree in Computer Information Systems, Management Information Systems, or a related field.
- Familiarity with enterprise tools such as SAP, Digital Guardian, Cisco AMP, Mimecast, Office 365, BitLocker, InTune, Azure, and ServiceNow.
- Experience with macOS and troubleshooting issues on iOS and Android platforms.
- Advanced knowledge of Transmission Control Protocol (TCP/IP), Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and virtual local area networks (VLANs).
- Ability to exercise independent judgment within established procedures.
- Competitive compensation range: $22 - $36 / hour (California).
- Comprehensive benefits package.
- Training and mentorship opportunities.
- On-campus wellness activities.
- Education reimbursement program.
- 401(k) program with discretionary employer match.
- Generous vacation accrual and paid holiday schedule.
Please note that the compensation range may be adjusted in the future, and bonus and incentive compensation plans may apply.
Our total reward package reflects our commitment to employee growth and well-being, as we invest in your development and offer a range of benefits designed to enhance your career and life.
All compensation and benefits are subject to plan documents and written agreements.
Equal Opportunity Employer
Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
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Entry Level Service Desk Technician Jobs: Frequently Asked Questions
How do I get an entry level service desk technician job?
Entry level service desk technician employers look for candidates who can demonstrate hands-on troubleshooting ability, even without years of professional experience. A CompTIA A+ certification, an internship, or a home lab project can give you a real edge at this stage. Soft skills matter too: employers at this level consistently prioritize clear communication, patience with end users, and a willingness to learn ticketing systems quickly.
Which companies hire entry level service desk technicians?
Companies hiring entry level service desk technicians right now include Abacus.Ai, Wipro, and Abacus, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a wide range of employers, including managed service providers, healthcare networks, government contractors, and large enterprises with dedicated IT support teams.
Are there remote entry level service desk technician jobs?
Yes, though on-site and hybrid roles still make up the majority at this experience level. About 6% of entry level service desk technician openings are remote or hybrid as of November 2026, with fully remote positions more common at companies that run 24/7 help desk operations or multi-site IT support functions.
Are these new grad service desk technician jobs?
Yes, these listings include new grad, recent graduate, and junior service desk technician roles. A posting is new-grad friendly when it welcomes candidates with zero to two years of experience, accepts internships or academic projects in place of full-time history, or calls out that training will be provided. If a listing mentions entry level, junior, or associate in the title or description, it is a strong fit for a new grad applicant.
Which industries hire the most entry level service desk technicians?
Entry Level service desk technician roles concentrate in Technology & Software, Energy, and Education, based on current listings on Migrate Mate as of November 2026. These sectors drive hiring at this level because they maintain large internal user bases or client environments that require consistent first-line IT support and ticket resolution.