Service Desk Specialist Jobs
Service Desk Specialist jobs are open across corporate IT, healthcare, finance, and managed service providers, at every level from entry-level technician to senior specialist, with specializations in ITSM administration, end-user support, and service desk management. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 63+ Service Desk Specialist jobs
Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.
Konica Minolta currently has an exciting opportunity for a GCS Premier Service Desk Specialist! This role reports directly to the Global Client Services organization and supports strategic clients globally.
The GCS Premier Service Desk Specialist provides advanced support for strategic customers requiring elevated service delivery, specialized workflows, contractual service commitments, or increased operational oversight. Team members are expected to maintain working knowledge of assigned customer environments, business processes, support requirements, and communication expectations while also providing support for standard Service Desk customers and operational activities.
The Premier Specialist serves as an advanced technical and operational support resource responsible for independently resolving complex customer issues, managing escalations, and supporting customer-specific workflows and service commitments. Leveraging advanced knowledge of Konica Minolta devices, print technologies, customer environments, and service delivery processes, the Specialist performs advanced troubleshooting, coordinates cross-functional resolution activities, and ensures successful fulfillment of customer requirements and contractual obligations. This role supports work that has progressed beyond initial intake and triage and requires additional technical analysis and problem resolution.
Responsibilities:- Premier Customer Support & Technical Resolution
- Support assigned Premier customers by following customer-specific processes, workflows, communication protocols, escalation procedures, and system requirements.
- Develop and maintain detailed knowledge of assigned customer environments, operational requirements, service commitments, support expectations, and business processes.
- Manage customer requests through Konica Minolta and customer-specific systems while ensuring complete and accurate documentation.
- Process advanced supply and materials requests in accordance with established operational processes and customer-specific requirements.
- Independently troubleshoot and resolve advanced printing, scanning, connectivity, driver, software, authentication, and workflow-related issues in accordance of any customer specific handling.
- Investigate complex customer issues utilizing diagnostic tools, technical documentation, and support resources.
- Monitor customer requests and proactively follow through to ensure timely resolution, communication, and customer satisfaction.
- Manage escalated customer requests requiring advanced troubleshooting and coordination across multiple support organizations.
- Coordinate activities across service, dispatch, logistics, technical support, implementation teams, account management resources, and customer contacts to drive issue resolution.
- Ensure compliance with contractual obligations, Service Level Agreements (SLAs), customer-specific performance requirements, and support expectations.
- Identify customer-impacting risks and initiate appropriate escalation activities to protect service commitments and customer satisfaction.
- Support customer onboarding activities, procedural updates, technology transitions, and implementation initiatives.
- Provide guidance to peers regarding troubleshooting approaches, customer-specific requirements, and support procedures.
- Document troubleshooting activities, findings, corrective actions, and resolution details.
- Balance support responsibilities across Premier and standard Service Desk customers while maintaining service quality expectations.
- Client Access & Security Requirements:
- Obtain and maintain customer-required system access, credentials, and certifications necessary to support assigned accounts within established timeframes.
- Comply with all customer and Konica Minolta security, privacy, and access management policies.
- Utilize personal cellular device for required authentication applications or activation codes.
- Excellent verbal and written communication skills
- Advanced customer service and problem-resolution skills.
- Strong Knowledge of systems and applications used to support a Service Desk center environment.
- Advanced knowledge of Konica Minolta devices, print technologies, software solutions, and support processes.
- Strong understanding of networking concepts as they relate to print and scanning environments.
- Ability to independently troubleshoot and resolve complex customer, technical, and operational issues.
- Strong analytical, research, and problem solving skills.
- Strong critical thinking and decision-making abilities.
- Strong attention to detail and documentation skills.
- Proficiency with Microsoft Office applications.
- Working knowledge of ServiceNow, CXOne, SAP, and related support platforms.
- Ability to collaborate effectively across multiple departments and support organizations.
- Successful completion of internal Konica Minolta certifications within specified timeframe required.
- Occasional travel may be required.
- High School Diploma or equivalent required.
- 5+ years of experience in customer service, service desk, help desk, technical support preferred.
- Experience supporting enterprise customers, customer-specific service requirements, or contractual service commitments preferred.
- ServiceNow, CXOne, SAP experience preferred.
- Experience supporting business equipment or office technology preferred.
- CompTIA A+ and Network+ preferred.
Physical Requirements
- This position requires sitting at a desk with a computer monitor for several hours at one time.
- The vision requirements include close vision, peripheral vision, depth perception, and ability to adjust focus.
- Suitable dedicated remote work environment.
About Konica Minolta
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Salary Disclaimer
AI Disclosure
Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.
Si ce poste est situé au Canada, veuillez visiter notre site français à l’adresse suivante : https://careerscafr-kmbskonicaminolta.icims.com/jobs et rechercher le numéro d’emploi indiqué ci-dessus afin de consulter cette offre d’emploi en français.
Konica Minolta currently has an exciting opportunity for a GCS Premier Service Desk Specialist! This role reports directly to the Global Client Services organization and supports strategic clients globally.
The GCS Premier Service Desk Specialist provides advanced support for strategic customers requiring elevated service delivery, specialized workflows, contractual service commitments, or increased operational oversight. Team members are expected to maintain working knowledge of assigned customer environments, business processes, support requirements, and communication expectations while also providing support for standard Service Desk customers and operational activities.
The Premier Specialist serves as an advanced technical and operational support resource responsible for independently resolving complex customer issues, managing escalations, and supporting customer-specific workflows and service commitments. Leveraging advanced knowledge of Konica Minolta devices, print technologies, customer environments, and service delivery processes, the Specialist performs advanced troubleshooting, coordinates cross-functional resolution activities, and ensures successful fulfillment of customer requirements and contractual obligations. This role supports work that has progressed beyond initial intake and triage and requires additional technical analysis and problem resolution.
Responsibilities:- Premier Customer Support & Technical Resolution
- Support assigned Premier customers by following customer-specific processes, workflows, communication protocols, escalation procedures, and system requirements.
- Develop and maintain detailed knowledge of assigned customer environments, operational requirements, service commitments, support expectations, and business processes.
- Manage customer requests through Konica Minolta and customer-specific systems while ensuring complete and accurate documentation.
- Process advanced supply and materials requests in accordance with established operational processes and customer-specific requirements.
- Independently troubleshoot and resolve advanced printing, scanning, connectivity, driver, software, authentication, and workflow-related issues in accordance of any customer specific handling.
- Investigate complex customer issues utilizing diagnostic tools, technical documentation, and support resources.
- Monitor customer requests and proactively follow through to ensure timely resolution, communication, and customer satisfaction.
- Manage escalated customer requests requiring advanced troubleshooting and coordination across multiple support organizations.
- Coordinate activities across service, dispatch, logistics, technical support, implementation teams, account management resources, and customer contacts to drive issue resolution.
- Ensure compliance with contractual obligations, Service Level Agreements (SLAs), customer-specific performance requirements, and support expectations.
- Identify customer-impacting risks and initiate appropriate escalation activities to protect service commitments and customer satisfaction.
- Support customer onboarding activities, procedural updates, technology transitions, and implementation initiatives.
- Provide guidance to peers regarding troubleshooting approaches, customer-specific requirements, and support procedures.
- Document troubleshooting activities, findings, corrective actions, and resolution details.
- Balance support responsibilities across Premier and standard Service Desk customers while maintaining service quality expectations.
- Client Access & Security Requirements:
- Obtain and maintain customer-required system access, credentials, and certifications necessary to support assigned accounts within established timeframes.
- Comply with all customer and Konica Minolta security, privacy, and access management policies.
- Utilize personal cellular device for required authentication applications or activation codes.
- Excellent verbal and written communication skills
- Advanced customer service and problem-resolution skills.
- Strong Knowledge of systems and applications used to support a Service Desk center environment.
- Advanced knowledge of Konica Minolta devices, print technologies, software solutions, and support processes.
- Strong understanding of networking concepts as they relate to print and scanning environments.
- Ability to independently troubleshoot and resolve complex customer, technical, and operational issues.
- Strong analytical, research, and problem solving skills.
- Strong critical thinking and decision-making abilities.
- Strong attention to detail and documentation skills.
- Proficiency with Microsoft Office applications.
- Working knowledge of ServiceNow, CXOne, SAP, and related support platforms.
- Ability to collaborate effectively across multiple departments and support organizations.
- Successful completion of internal Konica Minolta certifications within specified timeframe required.
- Occasional travel may be required.
- High School Diploma or equivalent required.
- 5+ years of experience in customer service, service desk, help desk, technical support preferred.
- Experience supporting enterprise customers, customer-specific service requirements, or contractual service commitments preferred.
- ServiceNow, CXOne, SAP experience preferred.
- Experience supporting business equipment or office technology preferred.
- CompTIA A+ and Network+ preferred.
Physical Requirements
- This position requires sitting at a desk with a computer monitor for several hours at one time.
- The vision requirements include close vision, peripheral vision, depth perception, and ability to adjust focus.
- Suitable dedicated remote work environment.
About Konica Minolta
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Salary Disclaimer
AI Disclosure
Konica Minolta Business Solutions, U.S.A., Inc and Konica Minolta Business Solutions (Canada) Ltd. are equal opportunity employers.
See All 63 Service Desk Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Specialist JobsService Desk Specialist Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in service desk specialist jobs.
- 1-3 years of experience in a help desk or IT support role
- Proficiency with a ticketing platform such as ServiceNow or Jira Service Management
- CompTIA A+ or ITIL Foundation certification preferred or required
- Strong troubleshooting skills for hardware, software, and network connectivity issues
- Experience supporting users in a Windows and Microsoft 365 environment
- Clear written and verbal communication skills for documenting and resolving tickets
Tips for Your Service Desk Specialist Job Search
Tailor your resume to ITSM tools
List the specific service desk platforms you've used, like ServiceNow, Jira Service Management, or Freshdesk, by name in your work history. Hiring managers scan for exact tool names, and a generic 'ticketing system' mention gets skipped.
Certify before you apply competitively
CompTIA A+ and ITIL Foundation are the two credentials that consistently appear in service desk specialist postings. If you hold either, place them directly under your name at the top of your resume so they're visible before the recruiter reads a word.
Apply early to roles that fit
Migrate Mate lists service desk specialist openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry to match your support context
Service desk roles in healthcare require HIPAA awareness and EHR familiarity, while financial services roles emphasize compliance and ticketing SLAs. Targeting openings in industries where you've already supported users gives your application a concrete edge over generalist candidates.
Prepare for scenario-based interview questions
Interviewers for service desk roles routinely ask how you've handled an angry end-user or a priority-one outage. Write out two or three real examples using the situation, action, and result format before your first interview so your answers are specific, not improvised.
Negotiate by referencing shift and on-call scope
Many service desk specialist offers include after-hours or on-call rotations that aren't always priced into the base offer. When you receive an offer, ask directly about rotation frequency and whether on-call hours carry additional compensation before accepting.
Service Desk Specialist Jobs: Frequently Asked Questions
Which companies are hiring the most service desk specialists?
The most active employers for service desk specialists right now are Konica Minolta Business Solutions, Renuity, and SAIC, and the most openings are in Texas, Florida, and Arizona, based on current listings on Migrate Mate as of November 2026. Managed service providers and large healthcare networks tend to post the highest volumes of service desk specialist roles on a rolling basis.
How many service desk specialist jobs are remote?
About 45% of service desk specialist openings are fully remote or hybrid as of November 2026, though availability varies by industry. Roles focused on software support and cloud-based ticketing platforms are the most likely to be offered remotely, while positions requiring hands-on hardware support or on-site end-user assistance are typically in-person.
How do you become a service desk specialist?
Start by building foundational IT knowledge through a CompTIA A+ certification or an associate degree in information technology. Gain hands-on experience by volunteering for tech support, taking an internship, or working a junior help desk role. Learn at least one ticketing platform, practice troubleshooting common Windows and network issues, and document your problem-solving process clearly so you can demonstrate it during interviews.
Can you get hired as a service desk specialist with no experience?
Yes, entry-level service desk specialist roles exist and hiring managers often weigh certifications and soft skills over years of experience. A CompTIA A+ certification, a home lab or volunteer IT project you can describe concretely, and a demonstrated ability to communicate clearly under pressure can get you interviews without a formal work history. Focus your applications on companies known for structured IT rotational programs or apprenticeships.
What does the service desk specialist interview process look like?
Most employers run two to three rounds starting with a recruiter screening call covering your background and tool familiarity. A technical interview follows, where you walk through how you'd troubleshoot a specific scenario like a user locked out of their account or a network connectivity failure. Final rounds often include a panel interview with the IT manager and a peer, focused on communication style and how you handle escalations under pressure.
Where can I find and apply to service desk specialist jobs?
You can find and apply to service desk specialist jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, tools, and industry preference, then apply directly to each listing that fits.
See All 63 Service Desk Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
Find Service Desk Specialist Jobs