Service Engineer Jobs in San Francisco, CA

• Provides customer support with routine on-site visits to perform and complete installations, cost effective repairs, preventative maintenance, and product enhancement service
  activities on Werfen instruments and systems.
• Diagnoses, analyzes, troubleshoots, and fault isolates instrument symptoms and issues to determine failure and implement thorough corrective action.
• Escalates and communicates unresolved technical issues.
• Acts as company liaison with customers by demonstrating the highest level of professionalism, commitment, communication, and follow-up.
• Delivers a high level of customer service to build and maintain customer relationships to ensure customer retention.
• Advises customers regarding the proper orientation, maintenance and troubleshooting of Werfen instruments and systems.
• Collaborate and communicate with all Commercial Operations colleagues such as the Sales and Applications roles, sharing customer situations, product information and lead generations.
• Promotes service contracts and follows-up on service contract renewal through customer relationships.
• Ensures compliance with all Quality, Regulatory, Service & Support policies, procedures, work instructions and records. And responsible for documenting, professional, complete, and accurate service records, and activities in a customer facing service report in a timely manner.
• Responsible for the oversight, optimization and accuracy of assigned Service Inventory.
• Follows company travel/expenditure and time reporting guidelines, timely submission of expense and time reporting.
• Performs other duties and responsibilities as assigned

• North America Commercial Operations
• Client Services
• Strategic Business Unit: World Wide Service

Minimum Knowledge & Experience for the position:

Education: Associates degree in Electronics, Medical Technology, Biomedical Engineering or related industry training required. Equivalent experience in lieu of a degree will be considered.

Experience: Minimum of 1 year of experience in a technical/support role (industry, military and/or customer facing).

• Working knowledge of personal computers and Windows Operating systems; legacy up to current version.
  • Ability to participate in rotational on-call coverage to provide support as required.
  • Ability to work extended and flexible workdays to ensure customer interactions are resolved.
  • Basic knowledge of Microsoft Office 365 preferred.

Skills & Capabilities:

• Solid Organizational and Time Management Skills I Ability to Multi-Task I Work Under Pressure I Exercise Good Judgement
• Ability to communicate effectively to/with a variety of audiences: customers, peers, management.
• Technically and process oriented.
• Ability to work independently, managing assigned territory with moderate direction to achieve daily goals.
• Ability to work in a team environment, collaborate with colleagues to achieve Area(s) and National goals.
• Ability to lift up to 50 lbs.

Travel Requirements:

• Up to 90% travel to cover assigned territory. Variable based on assigned territory.
• Acute Care Diagnostics:
  • Up to 30% of overnight travel Is required.
• Autoimmunity Diagnostics:
  • Minimum of 70% overnight travel is required.
• Hemostasis:
  • Up to 30% of overnight travel is required.
• Transfusion:
  • Up to 30% of overnight travel is required.
• Valid driver's license required.