Senior Level Service Management Analyst Jobs
Senior level service management analyst jobs place experienced professionals in charge of service strategy, process governance, and the cross-functional initiatives that drive operational outcomes. Openings concentrate across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with a mix of on-site, remote, and hybrid settings, and employers like JPMorganChase, Revolution Medicines, and GEICO hiring at this level now.
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Showing 5 of 548+ Senior Level Service Management Analyst jobs
Job Posting End Date
11-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Managing Director Generation Construction Management will be responsible for directing the Generation construction management functions. Some of the responsibilities include direct accountability for completion of generation projects within the 11-state service territory including cost control, scheduling, labor contracting, construction, and implementing the AEP Contractor Safety Oversight program. These projects will total over $3 billion annually and be multiple years in duration.
The Managing Director is also responsible to work with the Competitive Generation and Infrastructure Solutions organization and other third parties to develop and deliver similar Generation projects as required. The work team, including technical and clerical support, will be at dispersed locations throughout the AEP system footprint. Significant interfacing and coordination with other AEP departments, suppliers, contractors, and JV/third party management will be required.
Job Description
What You'll Do:
- Provide leadership and strategic direction to the Generation Construction Management group which includes Fossil/Hydro, New Generation, Environmental, Safety, and Constructability groups.
- Demonstrate strategic leadership, initiate action, and take appropriate risks to safely achieve construction of all AEP complex generation projects on schedule, within budget, and as per defined scope and quality requirements.
- Partner with Projects Engineering, Project Management, Operating Companies and others as appropriate in planning, scheduling, and assigning construction work activities.
- Provide a liaison role to other departments and operating companies involved with generation projects.
- Resolve project conflicts and delays to the satisfaction of the corporation as well as clients.
- Direct and coordinate all generation construction work authorized by the operating companies including all inspections, cost control, schedule monitoring, and overall reporting of progress.
- Provide direction to those assigned to accomplish construction site management to ensure compliance with Federal, State and local laws and regulations, company standards, drawings and specifications.
- Direct the development and execution of the AEP Contractor Safety Program.
- Manage and direct a dispersed work force that supports one another as work loads shift between service areas.
- Initiate needed changes to assure compliance with changed regulatory processes, procedures or requirements.
- Direct and supervise employees in their use of accepted industry standards, corporate best practices and governmental regulations/standards for the construction generation facilities.
- Sponsor continuous improvement initiatives.
- Assure compliance with all applicable governmental and corporate safety and health standards.
- Provide strategic leadership through engaging in annual strategic planning for Generation Supply initiatives that support AEP’s overall 5 year priorities, as well as executing and leading assigned strategic tasks.
- Partner with New Generation Projects Team to staff projects with qualified and competent team members and ensure they are compliant with AEP Generation Construction procedures.
What We're Looking For:
Education requirements are listed below:
- Bachelor's degree in engineering, construction management, safety, project management or related field. OR Associate's degree in a related field with an additional 2 years of relevant work experience; OR High School diploma with an additional 4 years of relevant work experience.
Work Experience requirement listed below:
- 12 years of progressive experience in Design, Planning, Construction, Operations, or Project Management.
- Demonstrated understanding of engineering and/or construction techniques for Generation facilities.
Other:
- Professional registration (PMP) is desired.
- The enabling competencies required of this position are: Client Focus, Planning and Organizing, Teamwork/Collaboration, Communication and Initiative.
- Promote and enforce the Company's Accident Prevention and Safety and Health programs to safeguard employees, the general public and Company property.
- Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
- Travel is required approximately 50% of time.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-012
Compensation Range:
$188,524.00 - $245,080.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Job Posting End Date
11-23-2026
Please note the job posting will close on the day before the posting end date.
Job Summary
The Managing Director Generation Construction Management will be responsible for directing the Generation construction management functions. Some of the responsibilities include direct accountability for completion of generation projects within the 11-state service territory including cost control, scheduling, labor contracting, construction, and implementing the AEP Contractor Safety Oversight program. These projects will total over $3 billion annually and be multiple years in duration.
The Managing Director is also responsible to work with the Competitive Generation and Infrastructure Solutions organization and other third parties to develop and deliver similar Generation projects as required. The work team, including technical and clerical support, will be at dispersed locations throughout the AEP system footprint. Significant interfacing and coordination with other AEP departments, suppliers, contractors, and JV/third party management will be required.
Job Description
What You'll Do:
- Provide leadership and strategic direction to the Generation Construction Management group which includes Fossil/Hydro, New Generation, Environmental, Safety, and Constructability groups.
- Demonstrate strategic leadership, initiate action, and take appropriate risks to safely achieve construction of all AEP complex generation projects on schedule, within budget, and as per defined scope and quality requirements.
- Partner with Projects Engineering, Project Management, Operating Companies and others as appropriate in planning, scheduling, and assigning construction work activities.
- Provide a liaison role to other departments and operating companies involved with generation projects.
- Resolve project conflicts and delays to the satisfaction of the corporation as well as clients.
- Direct and coordinate all generation construction work authorized by the operating companies including all inspections, cost control, schedule monitoring, and overall reporting of progress.
- Provide direction to those assigned to accomplish construction site management to ensure compliance with Federal, State and local laws and regulations, company standards, drawings and specifications.
- Direct the development and execution of the AEP Contractor Safety Program.
- Manage and direct a dispersed work force that supports one another as work loads shift between service areas.
- Initiate needed changes to assure compliance with changed regulatory processes, procedures or requirements.
- Direct and supervise employees in their use of accepted industry standards, corporate best practices and governmental regulations/standards for the construction generation facilities.
- Sponsor continuous improvement initiatives.
- Assure compliance with all applicable governmental and corporate safety and health standards.
- Provide strategic leadership through engaging in annual strategic planning for Generation Supply initiatives that support AEP’s overall 5 year priorities, as well as executing and leading assigned strategic tasks.
- Partner with New Generation Projects Team to staff projects with qualified and competent team members and ensure they are compliant with AEP Generation Construction procedures.
What We're Looking For:
Education requirements are listed below:
- Bachelor's degree in engineering, construction management, safety, project management or related field. OR Associate's degree in a related field with an additional 2 years of relevant work experience; OR High School diploma with an additional 4 years of relevant work experience.
Work Experience requirement listed below:
- 12 years of progressive experience in Design, Planning, Construction, Operations, or Project Management.
- Demonstrated understanding of engineering and/or construction techniques for Generation facilities.
Other:
- Professional registration (PMP) is desired.
- The enabling competencies required of this position are: Client Focus, Planning and Organizing, Teamwork/Collaboration, Communication and Initiative.
- Promote and enforce the Company's Accident Prevention and Safety and Health programs to safeguard employees, the general public and Company property.
- Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance policy.
- Travel is required approximately 50% of time.
What You’ll Get:
In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Where Putting the Customer First Powers Everything We Do!
At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!
Compensation Data
Compensation Grade:
SP20-012
Compensation Range:
$188,524.00 - $245,080.00
The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
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Find JobsSenior Level Service Management Analyst Job Market
Who's Hiring
- Revolution Medicines23
- JPMorganChase20
- GEICO9
- Turner & Townsend Pty Limited8
Top Industries Hiring
- Technology & Software105
- Consulting & Professional Services69
- Banking & Financial Services56
- Biotechnology & Pharmaceuticals54
- Healthcare & Medical Services36
Senior Level Service Management Analyst Jobs: Frequently Asked Questions
How do I get a senior level service management analyst job?
Employers at this level look for candidates who can own end-to-end service delivery frameworks, not just execute within them. Demonstrated experience leading ITSM or service improvement initiatives, proficiency with tools like ServiceNow or similar platforms, and a history of influencing stakeholders across business units give candidates a clear edge. Certifications such as ITIL 4 Managing Professional or PMP also strengthen senior-level applications.
Which companies hire senior level service management analysts?
Companies hiring senior level service management analysts right now include JPMorganChase, Revolution Medicines, and GEICO, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from large enterprises and government contractors that run complex, multi-team service operations and need experienced analysts to lead governance and continuous improvement programs.
Are there remote senior level service management analyst jobs?
Yes, though availability varies by employer and industry. About 35% of senior level service management analyst openings are remote or hybrid as of November 2026, reflecting the analytical and coordination nature of the role. Fully remote positions are more common at technology companies and consulting firms, while government and healthcare employers more often require on-site or hybrid presence.
What makes a service management analyst role senior level?
Senior level roles are defined by scope and ownership. Where mid-level analysts execute within established processes, senior analysts design and govern those processes, lead service improvement programs, and are accountable for outcomes across multiple teams or business units. They also mentor junior staff, manage relationships with senior stakeholders, and are expected to bring strategic perspective to service decisions, not just technical execution.
Which industries hire the most senior level service management analysts?
Senior Level service management analyst roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to operate large, complex service environments that require experienced analysts to maintain service quality, manage vendor relationships, and lead ongoing process maturity efforts at scale.