Senior Level Service Manager Jobs
Senior level service manager jobs put experienced professionals in charge of service delivery strategy, operational outcomes, and the teams and processes that keep performance on track. Openings concentrate in Consulting & Professional Services, Manufacturing, and Technology & Software, with a mix of on-site, hybrid, and remote roles available and employers like GHD, JPMorganChase, and Jobot hiring at this level now.
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Showing 4 of 60+ Senior Level Service Manager jobs
Location: New Jersey, USA (Onsite – Client Location)
Employment Type: Full-Time
Experience: 10+ Years
Industry: Life Sciences / Biopharmaceuticals (Preferred)
About the Role
Fipsar is seeking an experienced, hands-on Senior Client Engagement & Service Delivery Manager to lead client relationships, service delivery governance, and continuous improvement for enterprise Data & Analytics managed services supporting a global life sciences organization. This is a highly visible, client-facing leadership position requiring a strong IT consulting mindset, executive stakeholder management, ITIL service management expertise, and technical understanding of enterprise data and analytics environments. The ideal candidate combines the relationship-building and advisory capabilities of an experienced technology consultant with the operational discipline of a managed services leader. We are looking for someone who can build trusted client relationships, understand business priorities, proactively recommend improvements, challenge technical teams constructively, and ensure measurable business value. This is not a traditional project management, administrative coordination, or ticket management role. The successful candidate must demonstrate ownership, technical credibility, proactive communication, and the ability to influence both business stakeholders and global delivery teams.
Key Responsibilities
Client Engagement & Strategic Advisory:
- Serve as the primary onsite engagement and service delivery contact for senior business and IT stakeholders.
- Build trusted relationships with directors, senior directors, executives, and global business leaders.
- Understand client business priorities, operational challenges, and evolving technology needs.
- Act as a trusted advisor by proactively identifying opportunities to improve analytics capabilities, operational efficiency, and business outcomes.
- Translate business needs into actionable service improvements, technical initiatives, and delivery priorities.
- Anticipate stakeholder concerns and proactively communicate recommendations, risks, and resolution plans.
- Identify opportunities to expand the value of existing services through innovation, automation, and analytics modernization.
Managed Services Governance & Delivery Leadership:
- Own client-facing service delivery accountability for enterprise Data & Analytics managed services.
- Collaborate with offshore operations leadership and globally distributed L1/L2/L3/L4 support teams.
- Establish and maintain effective service governance, including SLAs, KPIs, operational scorecards, and escalation procedures.
- Lead service reviews, monthly business reviews (MBRs), quarterly business reviews (QBRs), and executive-level performance discussions.
- Monitor service performance, recurring issues, stakeholder satisfaction, and improvement initiatives.
- Ensure timely resolution and transparent communication of business-critical incidents and escalations.
- Align support operations with business priorities across US, EMEA, Japan, and global teams.
ITIL Process Implementation & Service Improvement:
- Lead the implementation and continuous improvement of ITIL-aligned service management practices.
- Establish effective incident, problem, change, service request, and escalation management processes.
- Drive adoption and effective utilization of ServiceNow or comparable enterprise ITSM platforms.
- Partner with technical and operations teams to ensure root cause analysis (RCA), corrective actions, and preventive measures are completed.
- Define service performance metrics, operational reporting standards, knowledge management practices, and continuous improvement plans.
- Identify opportunities to reduce recurring incidents, improve service quality, streamline processes, and automate operational activities.
- Support the transition of new projects and enhancements into structured, sustainable production support.
Executive Communication & Stakeholder Management:
- Prepare and deliver executive-level service reviews, business presentations, and operational updates.
- Clearly communicate technical challenges, service risks, improvement opportunities, and business impact.
- Ensure stakeholders receive timely, proactive updates without having to repeatedly request information.
- Manage escalations professionally, with clear accountability, ownership, and resolution plans.
- Facilitate discussions between business stakeholders, IT leadership, and technical delivery teams.
- Demonstrate the business value delivered through managed services and continuous improvement initiatives.
Technical & Cross-Functional Delivery Leadership:
- Work closely with Data Engineering, Data Platform, BI, QA, and application support teams.
- Understand enterprise data architectures, data pipelines, ETL/ELT processes, data warehouses, dashboards, and reporting applications.
- Participate in technical discussions, ask relevant questions, evaluate business impact, and challenge delivery recommendations constructively.
- Coordinate technical dependencies, production releases, enhancements, and critical issue resolution.
- Collaborate with offshore leadership on resource capacity, operational coverage, delivery commitments, and service readiness.
- Support initiatives involving cloud data platforms, analytics modernization, AI-enabled capabilities, and operational automation.
Required Qualifications
- 10+ years of experience in IT consulting, technology services, managed services, or enterprise IT service delivery.
- At least 5 years of experience in client-facing service delivery, consulting engagement leadership, or enterprise managed services.
- Demonstrated consulting mindset with the ability to understand business challenges, advise senior stakeholders, and proactively recommend improvements.
- Proven experience managing enterprise production support or managed services engagements.
- Hands-on experience implementing or improving ITIL-based incident, problem, change, and service management processes.
- Strong working experience with ServiceNow or comparable ITSM platforms.
- Solid technical understanding of enterprise Data & Analytics environments, including data platforms, ETL/ELT, data warehouses, BI applications, and reporting solutions.
- Proven ability to engage confidently with technical teams and drive accountability for complex service issues.
- Excellent executive communication, presentation, relationship-building, and stakeholder management skills.
- Experience leading or coordinating globally distributed onshore/offshore delivery teams.
- Strong problem-solving, ownership, and continuous improvement mindset.
- Ability to work onsite at a client location in New Jersey.
Preferred Qualifications
- Prior experience with an established IT consulting, technology services, or managed services organization.
- Experience supporting life sciences, pharmaceutical, biotechnology, or healthcare organizations.
- Knowledge of pharmaceutical commercial operations, sales, marketing, and commercial analytics.
- Familiarity with Snowflake, Qlik Sense, Salesforce, cloud data platforms, or modern data engineering technologies.
- ITIL 4 Foundation or higher certification.
- Experience leading service transformation, operational governance improvements, or managed services transitions.
- Exposure to AI-driven analytics, intelligent automation, and data modernization initiatives.
- Experience identifying additional client value opportunities and supporting account growth through trusted advisory relationships.
Location: New Jersey, USA (Onsite – Client Location)
Employment Type: Full-Time
Experience: 10+ Years
Industry: Life Sciences / Biopharmaceuticals (Preferred)
About the Role
Fipsar is seeking an experienced, hands-on Senior Client Engagement & Service Delivery Manager to lead client relationships, service delivery governance, and continuous improvement for enterprise Data & Analytics managed services supporting a global life sciences organization. This is a highly visible, client-facing leadership position requiring a strong IT consulting mindset, executive stakeholder management, ITIL service management expertise, and technical understanding of enterprise data and analytics environments. The ideal candidate combines the relationship-building and advisory capabilities of an experienced technology consultant with the operational discipline of a managed services leader. We are looking for someone who can build trusted client relationships, understand business priorities, proactively recommend improvements, challenge technical teams constructively, and ensure measurable business value. This is not a traditional project management, administrative coordination, or ticket management role. The successful candidate must demonstrate ownership, technical credibility, proactive communication, and the ability to influence both business stakeholders and global delivery teams.
Key Responsibilities
Client Engagement & Strategic Advisory:
- Serve as the primary onsite engagement and service delivery contact for senior business and IT stakeholders.
- Build trusted relationships with directors, senior directors, executives, and global business leaders.
- Understand client business priorities, operational challenges, and evolving technology needs.
- Act as a trusted advisor by proactively identifying opportunities to improve analytics capabilities, operational efficiency, and business outcomes.
- Translate business needs into actionable service improvements, technical initiatives, and delivery priorities.
- Anticipate stakeholder concerns and proactively communicate recommendations, risks, and resolution plans.
- Identify opportunities to expand the value of existing services through innovation, automation, and analytics modernization.
Managed Services Governance & Delivery Leadership:
- Own client-facing service delivery accountability for enterprise Data & Analytics managed services.
- Collaborate with offshore operations leadership and globally distributed L1/L2/L3/L4 support teams.
- Establish and maintain effective service governance, including SLAs, KPIs, operational scorecards, and escalation procedures.
- Lead service reviews, monthly business reviews (MBRs), quarterly business reviews (QBRs), and executive-level performance discussions.
- Monitor service performance, recurring issues, stakeholder satisfaction, and improvement initiatives.
- Ensure timely resolution and transparent communication of business-critical incidents and escalations.
- Align support operations with business priorities across US, EMEA, Japan, and global teams.
ITIL Process Implementation & Service Improvement:
- Lead the implementation and continuous improvement of ITIL-aligned service management practices.
- Establish effective incident, problem, change, service request, and escalation management processes.
- Drive adoption and effective utilization of ServiceNow or comparable enterprise ITSM platforms.
- Partner with technical and operations teams to ensure root cause analysis (RCA), corrective actions, and preventive measures are completed.
- Define service performance metrics, operational reporting standards, knowledge management practices, and continuous improvement plans.
- Identify opportunities to reduce recurring incidents, improve service quality, streamline processes, and automate operational activities.
- Support the transition of new projects and enhancements into structured, sustainable production support.
Executive Communication & Stakeholder Management:
- Prepare and deliver executive-level service reviews, business presentations, and operational updates.
- Clearly communicate technical challenges, service risks, improvement opportunities, and business impact.
- Ensure stakeholders receive timely, proactive updates without having to repeatedly request information.
- Manage escalations professionally, with clear accountability, ownership, and resolution plans.
- Facilitate discussions between business stakeholders, IT leadership, and technical delivery teams.
- Demonstrate the business value delivered through managed services and continuous improvement initiatives.
Technical & Cross-Functional Delivery Leadership:
- Work closely with Data Engineering, Data Platform, BI, QA, and application support teams.
- Understand enterprise data architectures, data pipelines, ETL/ELT processes, data warehouses, dashboards, and reporting applications.
- Participate in technical discussions, ask relevant questions, evaluate business impact, and challenge delivery recommendations constructively.
- Coordinate technical dependencies, production releases, enhancements, and critical issue resolution.
- Collaborate with offshore leadership on resource capacity, operational coverage, delivery commitments, and service readiness.
- Support initiatives involving cloud data platforms, analytics modernization, AI-enabled capabilities, and operational automation.
Required Qualifications
- 10+ years of experience in IT consulting, technology services, managed services, or enterprise IT service delivery.
- At least 5 years of experience in client-facing service delivery, consulting engagement leadership, or enterprise managed services.
- Demonstrated consulting mindset with the ability to understand business challenges, advise senior stakeholders, and proactively recommend improvements.
- Proven experience managing enterprise production support or managed services engagements.
- Hands-on experience implementing or improving ITIL-based incident, problem, change, and service management processes.
- Strong working experience with ServiceNow or comparable ITSM platforms.
- Solid technical understanding of enterprise Data & Analytics environments, including data platforms, ETL/ELT, data warehouses, BI applications, and reporting solutions.
- Proven ability to engage confidently with technical teams and drive accountability for complex service issues.
- Excellent executive communication, presentation, relationship-building, and stakeholder management skills.
- Experience leading or coordinating globally distributed onshore/offshore delivery teams.
- Strong problem-solving, ownership, and continuous improvement mindset.
- Ability to work onsite at a client location in New Jersey.
Preferred Qualifications
- Prior experience with an established IT consulting, technology services, or managed services organization.
- Experience supporting life sciences, pharmaceutical, biotechnology, or healthcare organizations.
- Knowledge of pharmaceutical commercial operations, sales, marketing, and commercial analytics.
- Familiarity with Snowflake, Qlik Sense, Salesforce, cloud data platforms, or modern data engineering technologies.
- ITIL 4 Foundation or higher certification.
- Experience leading service transformation, operational governance improvements, or managed services transitions.
- Exposure to AI-driven analytics, intelligent automation, and data modernization initiatives.
- Experience identifying additional client value opportunities and supporting account growth through trusted advisory relationships.
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Find JobsSenior Level Service Manager Job Market
Who's Hiring
- GHD11
- JPMorganChase3
- Jobot2
- Johnson Controls2
- Carollo Engineers2
Top Industries Hiring
- Consulting & Professional Services21
- Manufacturing6
- Technology & Software5
- Banking & Financial Services4
- Fintech3
Senior Level Service Manager Jobs: Frequently Asked Questions
How do I get a senior level service manager job?
Employers hiring at this level look for candidates who have owned end-to-end service operations, led cross-functional teams, and improved measurable outcomes like resolution times, customer satisfaction scores, or cost efficiency. Demonstrating experience mentoring junior managers, driving process improvements, and influencing decisions at the leadership level gives candidates the clearest edge over other applicants at this stage.
Which companies hire senior level service managers?
Companies hiring senior level service managers right now include GHD, JPMorganChase, and Jobot, based on current listings on Migrate Mate as of November 2026. Hiring at this level tends to come from mid-size to enterprise organizations that run complex service operations and need experienced managers to lead them without close oversight.
Are there remote senior level service manager jobs?
Yes, though availability varies by industry and employer. About 57% of senior level service manager openings are remote or hybrid as of November 2026, with fully remote roles more common in technology and software sectors and on-site or hybrid arrangements more typical in operations-heavy industries like manufacturing and field services.
What makes a service manager role senior level?
Senior level service manager roles are defined by ownership and scope rather than task execution. At this level, you set service standards, own departmental outcomes, lead managers or large teams, and contribute to strategic decisions. Employers expect you to mentor rising talent, resolve escalations independently, and align service performance with broader business goals.
Which industries hire the most senior level service managers?
Senior Level service manager roles concentrate in Consulting & Professional Services, Manufacturing, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors tend to run large, ongoing service functions that require experienced leadership to maintain quality, manage teams, and drive continuous improvement across complex operations.